- Position Title
- Visitor Services Information Assistant
- Agency
- Forest Service
- Announcement Number
- 23-R5-GVA-11608231-DP-AN Opens in new window
- Open Period
- Wednesday, December 7, 2022 to Tuesday, December 13, 2022
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current USDA employee who meets the definition of a "surplus" or "displaced" employee, in which received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF)? If yes, confirm:
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
3.
Are you a current or former federal employee displaced from a position in a Federal agency other than USDA? If yes, confirm:
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
4.
Have you registered for reemployment consideration AND meet one of the below:
• Are you a current or former competitive service USDA employee who will be or was separated by Reduction-In-Force (RIF) and received a rating of satisfactory or above as your last annual performance rating?
OR
• Are you a former USDA competitive service employee who separated due to a compensable injury or disability?
• Are you a current or former competitive service USDA employee who will be or was separated by Reduction-In-Force (RIF) and received a rating of satisfactory or above as your last annual performance rating?
OR
• Are you a former USDA competitive service employee who separated due to a compensable injury or disability?
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Select the lowest grade you are willing to accept for this position.
Assessment 1
Thank you for your interest in this Visitor Services Information Assistant, GS-1001-04/05 position with the USDA Forest Service. Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position.
Specialized Qualifications
This section will be used to determine if you possess the education and/or experience that demonstrates your ability to perform the work of a Visitor Services Information Assistant, GS-1001-04/05. Please note that your answers will be verified against the information you provide in your resume or application and information provided by your references. FAILURE TO RESPOND TO THESE QUESTIONS WILL RESULT IN AN INELIGIBLE RATING. PLEASE PROVIDE A COPY OF YOUR OFFICIAL TRANSCRIPTS.
1.
Select the one statement below that best describes the education and/or experience you possess that demonstrates your ability to perform the work of a Visitor Services Information Assistant, GS-1001-04. Please select only one response.
2.
Select the one statement below that best describes the education and/or experience you possess that demonstrates your ability to perform the work of a Visitor Services Information Assistant, GS-1001-05 position. Please select only one response.
For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item. Do not overstate or understate your level of experience and demonstrated capability. Your ratings are subject to evaluation and verification based on the resume and other relevant documents you submit.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Ensure the information desk at a reception area and/or visitor center is covered at all times by answering phones and greeting visitors.
4.
Respond to a variety of inquiries in order to provide the most appropriate information including security and/or safety procedures.
5.
Serve as collection officer through sales and collection of monies for timber permits, maps, and/or passes in accordance with manual and handbook requirements.
6.
Monitor public areas, keeps informed of unit issues and updates the status of exhibits.
7.
Assist visitors and callers with informational searches and/or use of a reference library.
8.
Provide accurate, descriptive information to the public about trails, campgrounds, roads, and/or other areas on the unit.
9.
Provide guidance to the public on rules and regulations regarding on-unit activities.
10.
Coordinate with staff specialists and public affairs office to provide the latest, most accurate and appropriate information to the public.
11.
Use word processing software to create and/or post informational handouts and flyers concerning safety, events, and other items of importance.
12.
Work with public affairs or other staff specialist to ensure current and accurate information is available on the agency's external website.
13.
Use a variety of office and computer equipment to accomplish project and unit goals.
14.
Respond to and/or direct web and email inquiries to the appropriate personnel.
15.
Design and prepare informational exhibits and flyers and other public relations tools.
16.
Responsible for submitting and accounting for collected monies using approved computer programs and records.
17.
Maintain an inventory of timely publications, brochures, posters, and informational handouts for the public.
18.
Perform clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board.
19.
Monitor to report statistics such as visitor numbers and activities, for project planning.
20.
Please select the statement(s) that reflect your educational achievement(s). Transcripts, certificates, or other appropriate documentation must be included with this application to verify GPA, coursework, degree, and/or completion of trade or vocational school program.
21.
Your responses to the Announcement and Assessment Questionnaires, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Submitting false information or attempts to falsify information may be grounds for disqualifying you or for terminating you after you have been hired. Please take this opportunity to review your responses to ensure their accuracy.