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The following questions ask you to describe your educational background, your work, and other experiences in specific areas which relate to successful job performance.
You are to choose one answer to each question from among the alternatives presented. Do not mark more than one answer for each question. Multiple answers will not be counted. Do not omit answers unless instructed to do so. Other omissions may decrease your score.
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1.
During high school (grades 9 - 12), I made the semester honor roll:
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2.
The high school grade I most often received was:
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IF YOU DID NOT ATTEND COLLEGE, PLEASE SKIP TO ITEM 4.
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3.
The college grade I most often received was:
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4.
In the past three years the number of different paying jobs I have held for more than two weeks is:
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5.
I have been employed in work similar to that of the job covered by this examination:
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6.
In the past three years, my primary work experience has been in:
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7.
On my present or most recent job, my supervisor rated me as:
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8.
In the past three years the number of jobs I have been fired from is:
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9.
The number of civic or social organizations (which have regular meetings and a defined membership) that I belong to is:
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10.
In organizations to which I belong, my participation is best described as:
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11.
My previous supervisors (or teachers if not previously employed) would most likely describe my basic math skills as:
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ACCOMPLISHMENTS
The questions in this part relate to fundamental competencies, such as problem solving, that are required for the job for which you are applying.
Please answer each question "A" for YES or "B" for NO.
Keep in mind the following:
1) Some questions refer to "work" experience. Unless otherwise stated, this includes experience you have gained through:
• School,
• Volunteer work,
• Military service,
• Paid employment,
• Hobbies, or
• Professional, charitable, religious, community, social, or other organizations.
2) Some questions include examples to help show the broad range of accomplishments and experience applicants might have. Read the entire question using the examples as a guide, but do not base your answers solely on the examples.
3) Some questions ask you if you received a grade of B or above in your schoolwork. On an A, B, C, D, F scale, a grade of B or above is considered an above average grade. If you were graded on a different scale, use the equivalent of a B or above on the type of scale on which you were graded.
Answer all questions to the best of your ability. Your responses are subject to verification through background checks, job interviews, and any other information obtained during the application process. Untruthful responses or any attempt to conceal information can result in your removal from a Federal job and in you being barred from seeking Federal employment in the future.
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12.
Have you successfully done work that regularly involved answering questions, gathering nonsensitive information, or providing assistance to others, either in person or by telephone?
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13.
Have you successfully done work that regularly involved deciding how to handle disorderly people or situations?
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14.
Have you successfully done work that frequently required you to present nontechnical information at briefings, meetings, conferences, or hearings?
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15.
Have you successfully done work that regularly involved interacting with people, other than your co-workers, from a foreign country or from different ethnic or cultural backgrounds?
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16.
Have you successfully remained friendly and polite while briefly interacting with many different clients or customers (for example, worked as a receptionist, bank teller, cashier, waiter/waitress, sales clerk, etc.)?
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17.
Have you successfully done work that regularly required you to make quick decisions where the consequences were critical (for example, worked as a 911 operator, on an ambulance squad, etc.)?
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18.
Have you successfully done work where your primary responsibility was to handle customers' problems or complaints, or where you were required to deal with customer complaints that could not be resolved by lower level employees?
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19.
Have you received a grade of B or above on essays or reports written for high school classes?
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20.
Have you received favorable feedback about your ability to provide oral instructions or on-the-job training to others, or about your ability to instruct or coach others in athletic, leisure, or community activities?
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21.
Have you successfully done work that regularly involved informally providing oral explanations of technical information or other complex information, such as regulations, policies, or procedures?
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22.
Have you successfully provided quality service to many different customers or clients with whom you interacted only briefly (for example, worked as a receptionist, bank teller, cashier, waiter/waitress, etc.)?
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23.
Have you been given additional responsibilities because of your ability to organize and complete your regular work more quickly than expected?
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24.
Have you taken the initiative to learn new skills or acquire additional knowledge that improved your performance at work or school, or in leisure activities?
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25.
Have you received favorable feedback for oral presentations you have given to management or other officials, or to the public (for example, for speaking at religious services, performing in theatrical productions, etc.)?
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26.
Have you successfully planned an event such as a conference, fund-raiser, etc.?
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27.
Have you participated in training classes, workshops, or seminars outside of school that helped you improve your teamwork skills?
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28.
Have you designed or developed something, on your own initiative, to help you or other employees better complete assignments (for example, designed a training manual)?
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29.
Have you successfully done work that regularly required you to determine resource requirements or monitor the use of resources (for example, staff, space, equipment, supplies, materials, etc.)?
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30.
Have you effectively participated as a member of an extracurricular school team or community team (for example, sports, cheerleading, debate, theater, neighborhood watch, etc.)?
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31.
Have you successfully completed a small-scale project (lasting several days or weeks) on or ahead of schedule with minimal supervision?
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32.
Have you successfully done work that regularly involved interacting or coordinating with people outside of your immediate work group (for example, people from other offices, departments, organizations, etc.)?
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33.
Have you successfully remained polite and tactful while doing work where one of your primary responsibilities was to handle customer problems or complaints (for example, worked as a customer service representative)?
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34.
Have you successfully done work where you had to coordinate vacation schedules, lunch breaks, etc., with other workers?
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35.
Have you received formal recognition for your ability to work well with others (for example, received a letter of recommendation or appreciation, an excellent performance appraisal rating, etc.)?
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36.
Have you successfully done work that regularly involved planning, prioritizing, scheduling, and monitoring work for fewer than 10 people?
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37.
Have you successfully done work where your supervisor regularly relied on you to make decisions while he or she was in meetings or out of the office?
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38.
Have you successfully done work in a setting where the fast pace required employees to assist each other to ensure that quality service or products were provided (for example, worked on an assembly line, in a fast-food restaurant, etc.)?
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39.
Have you successfully provided quality service to people with special needs or problems (for example, worked in a hospital, halfway house, special education program, etc.)?
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40.
Have you successfully completed a complex research project that included collecting and analyzing information, and reporting conclusions or recommendations?
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41.
Have you worked on several major assignments or projects at the same time with minimal supervision and completed the work on time or ahead of schedule?
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42.
Have you successfully done work that only occasionally required you to present information at briefings, meetings, conferences, or hearings?
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43.
Have you successfully done work that regularly involved planning, prioritizing, scheduling, and monitoring work for 10 or more people?
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44.
Have you received a grade of B or above in school courses, taken since high school, with a strong emphasis on interpersonal skills (for example, customer relations, counseling, etc.)?
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45.
Have you successfully done work where your primary responsibility involved interacting with current or potential customers or clients for the purpose of selling a product or service?
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46.
Have you successfully done paid work that regularly involved troubleshooting and resolving problems with equipment or systems (for example, appliances, vehicles, machinery, computer or electrical systems, etc.)?
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47.
Have you participated in training classes, workshops, or seminars outside of school that helped you improve your self-management skills (for example, time management, goal setting, career development, etc.)?
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48.
Have you suggested or made changes to products or procedures that resulted in better meeting customer needs?
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49.
Have you coached others in routines, strategies, game plans, etc., needed for competition (for example, in gymnastics, chess, debate, basketball, etc.)?
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50.
Have you successfully done work that regularly involved composing letters or writing reports containing several short paragraphs, such as investigation reports, accident reports, performance evaluations, etc.?
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51.
Have you written articles or similar types of work that have been included in a school newspaper, community newsletter, or similar type of publication?
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52.
Have you taught a nonacademic skill to others on a voluntary basis (for example, taught camping to scouts, photography, cooking, waterskiing, etc.)?
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53.
Have you done work that involved writing brochures, press releases, or speeches?
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54.
Have you successfully worked as an academic instructor (for example, school teacher, substitute teacher, student teacher, teaching assistant, professor, etc.)?
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55.
Have you successfully written reports that presented facts, findings, logical conclusions, and persuasive arguments (for example, wrote a thesis, briefing papers, policy papers, complex research papers, etc.)?
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56.
Have you successfully done work that regularly involved determining appropriate products or services for customers or clients?
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57.
Have you successfully done work that regularly required you to lead or facilitate briefings, meetings, or conferences, or formally present technical or other complex information to others?
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58.
Have you successfully done work that involved making personnel decisions (for example, who to hire, promote, or discipline) or deciding how to allocate equipment, materials, staff, etc.?
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59.
Have you received formal recognition for your written work (for example, received an award, letter of commendation, excellent performance appraisal rating, etc.)?
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60.
Have you successfully completed a long-term project outside of work where you were solely responsible for doing the work (for example, completed a thesis, wrote a book that was published, prepared a horse for competition that won a ribbon, restored an antique car, etc.)?
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61.
Have you successfully done work that required you to live with others 24 hours a day while working with them toward a common goal (for example, completed a tour of duty on a submarine, worked on a wilderness trail-building team or scientific expedition, etc.)?
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62.
Have you successfully planned activities for nonwork groups (for example, athletic teams, professional associations, religious groups, etc.)?
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63.
Have you devised a strategy to overcome a major setback that successfully enabled you to complete a project on time or within budget?
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64.
Have you participated in training classes, workshops, or seminars outside of school that helped you improve your customer service skills?
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65.
Have you identified and solved a problem with a procedure, product, or service that benefited the organization (for example, saved the organization time or money, increased sales, reduced errors, etc.)?
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66.
Have you successfully developed, updated, or enhanced materials for a training/educational program or class?
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67.
Have you successfully done work that involved deciding which supplies, equipment, or merchandise to purchase for a group or organization?
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68.
Have you successfully done work that regularly involved deciding how best to use the strengths of team members (for example, deciding who to assign to various projects, which player to put in each position, etc.)?
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69.
Have you successfully done work that involved writing technical or legal reports, or translating technical or other complex material into language that was more easily understood?
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70.
Have you provided formal training to others in a specialized area of knowledge outside of work or academic settings (for example, taught self-help classes, religious instruction, etc.)?
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71.
Have you written procedures or instructions that others have followed successfully (for example, instruction manuals, survey instructions, training materials, etc.)?
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72.
Have you successfully solved problems that occurred because of a critical emergency or a disruption of a life-saving operation, with very few resources or guidelines (for example, solved problems related to a natural disaster, a power outage in a hospital, etc.)?
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73.
Have you received formal recognition (for example, received an award, letter of commendation, etc.) or been given certain assignments because of your ability to work well in a group?
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74.
Have you successfully provided informal orientation training to new employees (for example, training on office protocol, how to operate office equipment, etc.)?
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75.
Have you successfully done work where you played a key role in keeping morale up, fostering team spirit or cooperation, or making a group more productive (for example, worked as a coach, supervisor, campaign manager, etc.)?
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76.
Have you taught a nonacademic skill to others for pay (for example, horseback riding, playing a musical instrument, martial arts, first aid, etc.)?
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77.
Have you worked on a team that produced measurable improvements (for example, an increase in production, quality, customer satisfaction, or a decrease in costs, number of injuries, complaints, etc.)?
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78.
Have you successfully tutored someone in an academic subject or in study skills?
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79.
Have you received favorable feedback about your interpersonal skills when serving as a leader, instructor, or supervisor for academic, religious, community, sports, leisure, or work activities?
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80.
Have you successfully coordinated work, school, and/or family responsibilities under especially difficult circumstances (for example, you and your spouse worked full time while raising young children, you went to school full time and worked more than 20 hours per week, you worked full time while caring for an elderly parent, etc.)?
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81.
Since high school, have you received a grade of B or above in oral communication classes (for example, speech, public speaking, theater, etc.) or participated in activities that improved your oral communication skills (for example, training classes, workshops, seminars, debate team, speech club, etc.)?
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82.
Have you successfully provided good customer service while constantly working under difficult time constraints (for example, worked in a fast-food restaurant, worked as a stockbroker, etc.)?
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83.
Have you successfully done work that required you to identify what a customer or client needs?
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84.
Have you successfully completed a large-scale project (lasting several months or longer) on or ahead of schedule with minimal supervision?
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