- Position Title
- Clerk (General Clerk) (9 Month Roster)
- Agency
- Internal Revenue Service
- Announcement Number
- 22-11665984L-WIB-4T5 Opens in new window
- Open Period
- Monday, October 3, 2022 to Monday, April 3, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
2.
Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
3.
IRS Internal Candidate - Are you a current career or career-conditional, Competitive Service Internal Revenue Service (IRS) employee? You can view a copy of your most recent SF-50 to determine if you are Competitive Service. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2".)
If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal.
If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal.
4.
IRS RPP Candidate - Are you a current IRS employee who has received a Reassignment Preference Program (RPP) notice and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential and the same work schedule (e.g., permanent, seasonal, etc.) of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
How many performance related awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
3.
Please list the names of any performance related awards and/or quality step increases you have received in the three years preceding the closing date of this announcement and the dates (MMDDYYYY) of the awards. (For example: Performance Award, 02/02/2019).
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4.
What is your Standard Employee Identifier (SEID)?
5.
If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04.
(limit 250 characters)
6.
What is your current position title?
7.
Your annual performance appraisal and relevant awards are considered in the selection process.
Please indicate the option that best describes your most recent performance appraisal.
Please indicate the option that best describes your most recent performance appraisal.
8.
Please enter the date of your most recent performance appraisal.
9.
Please select the response that most accurately reflects your most recent performance appraisal or performance rating.
10.
This vacancy announcement MAY be used to fill positions in the following shifts:
Select all the Shift(s) you would like to be considered for. If selected, your actual tour of duty will be defined at job offer.
- Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.
- Mid Shift - Start and stop times between 10:00 a.m. and 8:30 p.m.
- Swing Shift - Start and stop times between 2:00 p.m. and 1:30 a.m.
- Night Shift - Start and stop times between 6:00 p.m. and 6:00 a.m.
Select all the Shift(s) you would like to be considered for. If selected, your actual tour of duty will be defined at job offer.
11.
This vacancy announcement MAY be used to fill positions in the following schedules:
Select the work schedule you wish to be considered for. If you are selected, your work schedule will be defined at job offer.
- Full-time Permanent
- Full-time Seasonal
- Part-time Seasonal
- Intermittent
Select the work schedule you wish to be considered for. If you are selected, your work schedule will be defined at job offer.
Assessment 1
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
1.
GENERAL EXPERIENCE: GS-04
To be eligible for this position at this grade level, you must meet the basic requirements below.
One (1) year or twelve (12 months) of general experience equivalent to the next lower grade (GS -03) in the Federal government. General experience - Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. OR
Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school.
Note: One full year of academic study is defined as 30 semester hours/45 quarter hours in an accredited junior college, college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in an accredited business, secretarial or technical school equaling 720 hours. OR
An equivalent amount of combined education and experience. The equivalent combinations of successfully completed post-high school education and experience may be used to meet total requirements.
Which of the following is true about your education and/or experience?
To be eligible for this position at this grade level, you must meet the basic requirements below.
One (1) year or twelve (12 months) of general experience equivalent to the next lower grade (GS -03) in the Federal government. General experience - Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. OR
Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school.
Note: One full year of academic study is defined as 30 semester hours/45 quarter hours in an accredited junior college, college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in an accredited business, secretarial or technical school equaling 720 hours. OR
An equivalent amount of combined education and experience. The equivalent combinations of successfully completed post-high school education and experience may be used to meet total requirements.
Which of the following is true about your education and/or experience?
2.
Which of the following best describes your experience in preparing, inputting and filing data carefully so as to avoid making mistakes?
3.
Which of the following best describes your experience in explaining technical procedures, regulations, laws or rules to members of the public or internal customers.
4.
Which of the following best describes your experience in reading and interpreting basic administrative guidelines and procedures in order to resolve discrepancies and make appropriate resolutions?
5.
Which of the following best describes your experience working with others, using whatever working style necessary, in order to gain an understanding of procedures?
6.
Which of the following best describes your experience in soliciting information in person or by phone to gather basic data and necessary facts?
7.
Which of the following best describes your experience in soliciting information in person or by phone to gather basic data and the necessary facts in order to resolve an issue?
8.
Which of the following best describes your experience in meeting and dealing with a wide range of individuals, including those that are hostile and uncooperative, in stressful situations?
9.
Which of the following best describes your experience in accurately retrieving information by searching databases for records or reports?
10.
Which of the following best describes your experience in working with individuals with varied backgrounds and various personalities to determine the basic nature of an issue?
11.
Which of the following best describes your experience working on a team and being accountable to teammates to clarify concerns on routine procedures or technical issues?
12.
Which of the following best describes your experience in reading and reviewing information from customers to ensure that all requested information was obtained?
13.
SPECIALIZED EXPERIENCE: GS-05
To be eligible for this position at this grade level, you must meet the basic requirements below.
One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-04) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance.
Specialized experience is administrative, typing or other work that indicates knowledge of the procedures and technique involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines. Examples of General Clerical experience may be; A clerk, secretary, administrative assistant, maintaining accounting files, Accounts Receivable/payable filing clerk, data entry clerk, or other positions that included application of typing and/or telephone skills as a significant part of the work. OR
A Bachelors degree or four (4) years of education above high school in any field of study from an accredited college or university. OR
An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.
Which of the following is true about your education and/or experience?
To be eligible for this position at this grade level, you must meet the basic requirements below.
One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-04) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance.
Specialized experience is administrative, typing or other work that indicates knowledge of the procedures and technique involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines. Examples of General Clerical experience may be; A clerk, secretary, administrative assistant, maintaining accounting files, Accounts Receivable/payable filing clerk, data entry clerk, or other positions that included application of typing and/or telephone skills as a significant part of the work. OR
A Bachelors degree or four (4) years of education above high school in any field of study from an accredited college or university. OR
An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.
Which of the following is true about your education and/or experience?
14.
You have been reassigned to work as a clerk in a unit where all transactions must be completed by the close of business each day. You realize that you have a lot of information to learn in a short amount of time. Your manager and co-workers have been very helpful and have provided the necessary tools needed to perform the work but you are still concerned about all that you have to learn. What would you do?
15.
You are a member of a group of new employees who are beginning their first assignment at the same time. One of the new employees is hearing impaired. You have recognized that there are some difficulties in coordinating with the employee. What would you do?
16.
Choose the statement that best describes your experience working with others as a team:
17.
You are recognized by your supervisor as a reliable employee because you complete tasks quickly and accurately. You have completed all of the work assigned to you for that day. There is over an hour until your shift is over and your supervisor is unavailable. What would you do?
18.
As a clerk you are required to file a certain number of invoices per hour. You notice that a small group of newly hired clerks on your team are hiding their invoices rather than filing them. What would you do?
19.
You are attending a meeting on changes to your team's work assignments due to a reorganization. You realize that these changes will mean an increased workload for you and your co-workers. Several of your co-workers have already expressed their anger and dissatisfaction. What would you do?
20.
Which of the following best describes your experience in listening to information provided by individuals and extracting relevant facts necessary to independently solve complex problems?
Select “Yes” or “No” to the following question(s).
21.
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination?
22.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.