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QUALIFICATION REQUIREMENTS:
To qualify for this position you must meet the qualification requirements outlined below:
SPECIALIZED EXPERIENCE FOR GS-06: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of qualifying experience include positions dealing with the public analyzing tax or accounting issues. Experience must have included analyzing and resolving problems, adjusting accounts, and providing information on financial issues.
SPECIALIZED EXPERIENCE FOR GS-07: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of qualifying experience may have been gained in positions in a bookkeeping or accounting position, or in a position dealing with the public analyzing tax or accounting problems and resolving high-conflict differences through use of established guidelines, or in a position dealing with customers in person, in writing or by telephone in a variety of situations that require solicitation of information to identify concerns and offer solutions. Your position may have included interpreting account information to address a variety of issues, guidelines, and past transactions.
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Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
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1.
SPECIALIZED EXPERIENCE FOR GS-06:
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of qualifying experience include positions dealing with the public analyzing tax or accounting issues. Experience must have included analyzing and resolving problems, adjusting accounts, and providing information on financial issues.
Which of the following is true about your specialized experience?
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2.
TIME-IN-GRADE REQUIREMENTS FOR GS-06: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
Please select the response that best describes your time in grade.
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SPECIALIZED EXPERIENCE FOR GS-07:
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of qualifying experience may have been gained in positions in a bookkeeping or accounting position, or in a position dealing with the public analyzing tax or accounting problems and resolving high-conflict differences through use of established guidelines, or in a position dealing with customers in person, in writing or by telephone in a variety of situations that require solicitation of information to identify concerns and offer solutions. Your position may have included interpreting account information to address a variety of issues, guidelines, and past transactions.
Which of the following is true about your specialized experience?
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TIME-IN-GRADE REQUIREMENTS FOR GS-07: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
Please select the response that best describes your time in grade.
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Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
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5.
Preparing and sending out written correspondence
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Communicating routine information by speaking so that the intended audience comprehends the information.
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Interviewing individuals with varied backgrounds and varied personalities in order to determine the nature of their concerns or issues.
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Reviewing financial statements in order to verify sources of income or assets.
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Meeting and dealing with a wide range of individuals, including those that are hostile and uncooperative, in stressful situations.
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Soliciting information in person or by phone to gather data and/or necessary facts.
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Accurately preparing, inputting and filing data.
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Explaining technical procedures, regulations, laws or rules to members of the public or internal customers.
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Explaining how to fill out forms and follow instructions.
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Researching and interpreting instructions, guidelines and procedures to determine the appropriate actions.
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Gathering facts through probing and questioning in order to solve problems.
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Accurately retrieving information by searching databases for records or reports.
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Which of the following best describes your experience maintaining and ensuring the safe handling of sensitive documents?
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Which of the following best describes your experience verifying reports and tax forms to ensure completeness, accuracy, and conformance to policies and regulations?
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Which of the following best describes your experience following up with others to ensure that assignments are complete and deadlines are met?
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Which of the following best describes your experience using database systems to accurately retrieve information for records and reports?
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21.
Which of the following best describes your experience preparing, inputting and filing data carefully so as to avoid making mistakes?
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22.
You have been reassigned to work as a technician in a unit where all transactions must be completed by the close of business each day. You realize that you have a lot of information to learn in a short amount of time. Your manager and co-workers have been very helpful and have provided the necessary tools needed to perform the work but you are still concerned about all that you have to learn. What would you do?
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Which of the following best describes your experience making contacts for the purpose of planning and coordinating work efforts, discussing findings, and resolving problems?
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24.
Please choose all that apply to your methods of customer contacts. I make contact with customers using:
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25.
Which of the following best describes your experience assessing the needs of customers?
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Which statement best describes your experience maintaining the confidentiality of records when dealing with customers?
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I provide the following information to the public and to internal customers:
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28.
You are working on a project that you will need to complete by the end of the week. Your supervisor tells you to put your project on hold because you are needed to assist another employee who has fallen behind in his/her work. What would you most likely do in this situation?
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Which of the following best describes your experience recommending alternatives and/or changes in methods, processes, and techniques to improve procedures?
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30.
Which of the following best describes your experience communicating with co-workers and others within and outside your organization using tact and courtesy under all situations?
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Which of the following best describes your experience interviewing individuals with varied backgrounds in order to determine the nature of their concerns or issues?
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Which of the following best describes your experience listening to information provided by your supervisor or co-workers to extract relevant facts necessary to solve basic work related problems?
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Which of the following best describes your experience listening to information provided by customers and extracting relevant facts necessary to independently solve their problems?
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Which of the following best describes your experience reading and interpreting basic tax guidelines and procedures in order to resolve discrepancies and advise managers and employees?
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Which of the following best describes your experience researching rules, laws or regulations in order to resolve issues or problems?
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Which statement best describes your experience researching information and collecting, compiling, verifying, and analyzing data from a number of sources?
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Which of the following best describes your experience reading and reviewing information from customers to ensure that all requested information was obtained?
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Which of the following best describes your experience reviewing financial statements in order to verify sources of income or assets?
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39.
Which of the following best describes your experience completing multiple projects as a team member?
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Which of the following statements best describes your experience setting priorities or meeting team goals for the work?
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Choose the statement that best describes your experience working with others as a team:
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42.
Which of the following describes your experience leading others in providing information regarding tax-related programs in response to technical questions from customers, employees and upper management.
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43.
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination?
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44.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
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