USA Staffing

Specialized experience for the GS-14 is one year of experience at the GS-13 level, or equivalent that has equipped you with the knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes:

- Identifying and developing goals and objectives for single-family housing programs; AND
- Advising and making recommendations on current or proposed single-family housing policies and procedures; AND
- Develop performance and planning tools and administrative requirements to effect organizational changes, improve operations or enhance program services or delivery

Select “Yes” or “No” to the following question(s).

1. Do you have one year of experience at the GS-13 level, or equivalent, specialized experience listed above?

A. Yes

B. No

2. Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience/education so it may be found to ensure you receive proper credit. (limit 250 characters)

3. Choose the response(s) that best describe your experiences directing and leading a team. Select all that apply.

A. I have set goals, administered and technically directed the work of a team/group.

B. I have evaluated, made suggestions and edits, and approved or rejected works products of team members working on a joint project or program.

C. I have developed and nurtured inter-office and intra-office relationships to gain cooperation for successfully managing a project or program.

D. I have developed and nurtured inter-office and intra-office relationships to gain cooperation for successfully managing a project or program.

E. I have assigned work tasks to individuals or directed the work of team members working on a joint project or program.

F. None of the above.

4. Choose the response that best describes your leadership experience.

A. I have served in a Team leader or otherwise key level capacity, specifically regarding analyzing management issues and reverse mortgage servicing real estate transactions, developing performance and planning tools, providing effective oversight and guidance to diverse groups with varying interests and expertise, presenting and acquiring information, and providing leadership, direction, and coordination of the work of others, and ensuring the achievement of goals.

B. I have served in a Team Leader or otherwise key level capacity, on a major project, with responsibility for assigning work, adjusting priorities, overseeing and ensuring programmatic goals and objectives were met, target dates were adhered to, and work by subordinate staff adheres to program requirements.

C. I have served in a Team Leader or otherwise key level capacity, with responsibility for directing and coordinating the work of others, including assuring that programs are operating in accordance with set policies, standards and procedures, and that operating goals, deadlines and program requirements were achieved.

D. None of the above.

Select “Yes” or “No” to the following question(s).

5. Have you created and conducted management, real estate, housing issues, performance planning or regulations related training programs and curriculum for staff?

A. Yes

B. No

6. Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience/education so it may be found to ensure you receive proper credit. (limit 250 characters)

7. Choose the response(s) that best describes your experience communicating with others on programmatic and technical matters. Select all that apply.

A. I have addressed and resolved issues by negotiating goals, programs, technical requirements, or program rules with top level executives, management staff, employees, clients, Federal/State or local government officials, citizen groups, or the general public. This experience included speaking to audiences in a dialogue format in a public forum.

B. I have prepared and presented controversial issues to an audience using advanced multimedia including webinars, video chats, PowerPoints, or live meeting

C. I have explained technical requirements of a program to employees, clients, local government officials, internal staff, citizen groups, or the general public to address and resolve technical/programmatic issues This experience included presentations to audiences.

D. I have experience explaining FHAs Home Equity Conversion Mortgage (HECM)/Reverse Mortgage Program goals or technical and program requirements to senior level staff, employees or interested public industry groups to address and resolve controversial issues.

E. I have served as a representative in dealing with employees and clients, local government officials, citizen groups, or the general public on non-controversial issues.

F. None of the above.

8. Choose the statement(s) that best describe your experience interpreting and communicating policies, procedures, regulations, program research and policy analysis. Select all that apply.

A. I have developed and implemented a communications strategy for policies, procedures, business plans, and departmental activities.

B. I have interpreted and effectively communicated policies, procedures, and regulations, resulting in the need for minimal clarifications.

C. I have prepared oral and written reports and presentations, with collateral materials to support the understanding of policies, procedures and regulations (i.e. graphs, charts, and reports that are clear concise and effective).

D. I have experience developing policies, guidelines and procedures for the Home Equity Conversion Mortgage (HECM)/Reverse Mortgage Program.

E. I have developed policy guidance notices, hand books and procedures.

F. I have developed analytical documents evaluating programs or policies.

G. I have developed briefing papers or talking points for senior managers.

H. None of the above.

9. From the following, select each statement that applies to your experience in verbal and electronic communication. Select all that apply.

A. I have represented the organization as a participant at inter/intra agency meetings, panels, advisory boards, committees, task forces or other high level working groups involved in creating or resolving program and policy issues.

B. I have prepared and articulated policy and technical issues to organization managers and external stakeholders.

C. I have been responsible for resolving complaints and responding to correspondence from elected officials or senior executives of major agencies or corporations.

D. I have handled and resolved external complaints and controversies.

E. I have communicated potentially controversial issues in a way that is clear, concise, and factual.

F. I have used electronic technology to communicate program and policy issues.

G. I have communicated broad, high-level Agency goals, priorities and interests to the senior staff members responsible for policy development and implementation.

H. None of the above.

10. Choose the statement(s) that best describe your experience interpreting and communicating policies, procedures and regulations.

A. I have experience making recommendations to improve the communication effectiveness of policies, procedures, business plans, and departmental activities.

B. I have experience developing, interpreting, and effectively communicating policies, procedures, and regulations, resulting in the need for minimal clarifications.

C. I have experience preparing oral and written reports and presentations, with collateral materials to support the understanding of policies, procedures and regulations (i.e. graphs, charts, and reports that are clear concise and effective).

D. None of the above.

11. Please select the response that describes your experience with service delivery.

A. I have experience as a leader or manager improving single family housing programs, management, real estate, housing issues, performance planning, project implementation plans AND providing leadership, direction through analysis of data and consumer feedback.

B. I have experience analyzing Home Equity Conversion Mortgage (HECM)/ Reverse Mortgage Program policy issues and developing solutions to obtain an effective outcome.

C. I have experience as a leader or manager improving single-family housing programs through analysis of data or consumer feedback.

D. I have direct and significant experience improving single family housing programs through analysis of data or consumer feedback.

E. None of the above.

12. Which of the following duties and responsibilities have you have experience completing to analyze, evaluate, and advise management on the effectiveness and efficiency program operations?

A. I have advised on the distribution of work among positions and organizations and the appropriate staffing levels and skills mix.

B. I have advised on the potential benefits and uses of automation to improve the efficiency of program operations.

C. I have conducted studies of employee or organizational efficiency and productivity and recommended changes or improvements in organization, staffing, work methods, and procedures.

D. I have identified resources required to support varied levels of programs operations.

E. None of the above.

13. Choose the area(s) where you have experience analyzing and improving business practices.

A. Setting program priorities consistent with an agency's values, mission, and vision.

B. Identifying and integrating key issues affecting the direction of an agency.

C. Setting long-range plans for an organization considering possible changes in program direction and national goals.

D. Adjusting strategic policies and plans in respect to change, both internally and externally.

E. None of the above.

14. Select the areas in which you have worked or provided technical support.

A. Federal Housing Administration (FHA) Multifamily Mortgage Insurance programs

B. Section 202 Programs

C. Section 811 Capital Advance Programs

D. Project-Based Section 8 Programs

E. Low Income Housing Tax Credits

F. Affordable housing finance

G. Federal, State or local grant administration

H. Asset development Single-Family underwriting and development

I. None of the above

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