- Position Title
- Supervisory Recreation fee Technician
- Agency
- National Park Service
- Announcement Number
- NE-1611-GATE-23-11750778-DE Opens in new window
- Open Period
- Sunday, December 18, 2022 to Saturday, June 17, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Would you accept a temporary appointment?
Assessment 1
1.
From the descriptions below, select one response that best describes how your background meets the specialized experience requirement for the Supervisory Recreation Fee Technician, GS-0503-07 position. Read all responses before making your selection. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Assign daily work assignments to subordinates.
3.
Give advice, counsel or instructions to employee on both work and administrative matters.
4.
Identify developmental and training needs of employees.
5.
Initiate minor disciplinary measures, such as warnings and reprimands.
6.
Supervise, train, mentor, coach lower graded employees.
7.
Resolve technically challenging fee collection, remittance, or deposit errors.
8.
Perform recurring or standardized accounting transaction such as remittances and bank deposits in automated financial systems.
9.
Compine, organize and analyze financial, accounting and/or revenue data for budget or planning preparation purposes.
10.
Apply fee regulations to daily operations for revenue collection, processing and reporting.
11.
Calculate fees, process cash and credit card transactions for customer purchases/payments.
12.
Safeguard funds, property, and merchandise in accordance with established policies and procedures.
13.
Perform opening and closing shift functions accordingly to standard operating procedures and security of facility.
14.
Track accounting errors and refer possible fraud to appropriate authorities.
15.
Process transcactions involving multiple financial transcation receipts such as upgrades or returns.
16.
Clearly communicate and simplify explanations of fees and refund policies to visitors by phone, email, or in person.
17.
Work independently handling public complaints and/or other issues under stressful or controversial situations.
18.
Assess, respond, and make suggestions to operational program needs.
19.
Prepare and/or update Standard Operating procedures for a fee operation.
20.
Demonstrate understanding, courtesy, tact, empathy, concern in handling adversarial, contentious, hostile, or otherwise stressful situations.
21.
Interact with diverse public representing a cross-section of the nation and other countries to include different cultures; ages; social; ethnic, and economic groups, etc.
22.
Maintain courtesy and rapport when handling a high volume of customer and/or visitor contacts.
23.
Provide informal and/or formal training to employees.
24.
Operate electronic cash register or other point-of-sale system to conduct financial transactions.
25.
Operating remittance software programs such as OTCnet (Over-the-Counter Channel Application), RBMS (Recreation Business Management System)/ D365R (Dynamics 365 for Retail), or similar banking programs.
26.
Troubleshoot malfunctions and/or perform minor repair on fee technology and equipment.
27.
Use spreadsheet program such as Excel to record financial or fee related data.
28.
Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and 3) verify that your responses accurately describe your current level of experience and capability. Failure to agree to this statement will disqualify you from further consideration for the position.