USA Staffing

For the GS 04: You must have one year of general experience which includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

OR

2 years of education above high school.

OR

Combination of general experience and education.

1. For the GS-04, select the answer that best describes your experience and/or education.

A. I have at least 1 year of general experience which is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skill needed to perform duties of the position as described in the Vacancy Announcement.

B. I have successfully completed 2 years of education above high school.

C. I have a combination of the education and experience listed above in which my percentage of general experience and education totals to 100%.

D. I do not meet the experience as described in the previous question and do not meet the qualifying education as listed in the selections above.

Select “Yes” or “No” to the following question(s).

2. This position requires candidates to pass a physical abilities test designed to measure candidates ability to perform the physical requirements of the job. The work is performed on loading docks or in records storage areas where physical exertion such as long periods of standing, walking, bending, stooping, reaching, climbing 15' pulpit ladders, and lifting boxes of records weighing 30-50 lbs. is required. Do you meet the physical requirements of the job?

A. Yes

B. No

3. What experience do you have locating records, inventory, or other materials that are arranged in searchable order (e.g., organized in alphabetical or alpha numerical order)?

A. I have not had education, training, or experience in performing this task.

B. I have education or training in performing this task but have not yet performed it on the job.

C. I have performed this task on the job, my work on this task was monitored by a supervisor or senior employee to ensure compliance with proper procedure.

D. I have performed this task as a regular part of a job, I have performed it independently and normally without review by a supervisor or senior employee.

E. I have been asked by my manager to train or oversee others in the performance of this task on a regular and recurring basis because of my thorough knowledge of this task.

4. Which of the following best describes your experience in identifying problems and recommending solutions?

A. I have identified potential problems and referred them to an appropriate official for resolution.

B. I have identified potential problems and recommended ways to solve them.

C. I have taken charge of and effectively resolved problems on my own and had the freedom to take steps to prevent problems from recurring.

D. I have had the freedom to take charge of and effectively resolve problems on my own.

E. None of the above.

5. Which of the following best describes your experience maintaining paper operational records in accordance with established instructions on how they are to be organized (e.g., arranging them alphabetically, numerically, by date, etc.)?

A. My work on this task was monitored by a supervisor or senior employee to ensure compliance with proper procedure.

B. I have trained or oversaw others in the performance of this task on a regular and recurring basis because of my thorough knowledge of this task.

C. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

D. None of the above.

6. Please select all that apply to best describe your experience with filing systems.

A. Maintained or organized documents within existing electronic filing system.

B. Used system to organize electronic files.

C. Organized and retrieved documents from an established paper filing system.

D. Helping others in the use of electronic or paper filing system.

E. None of the above.

7. From the list below, select all tasks you have performed independently to produce products using computer systems and software.

A. Utilizing barcode-based data systems to manage records.

B. Producing digital images and paper copies of records.

C. Preparing final reports containing tables, charts, and graphics.

D. Utilizing spreadsheets in daily work assignments to track data.

E. Viewing or entering information in an automated database.

F. Utilizing computer system to track and update information pertaining to customer requests, orders, or status.

G. None of the above.

8. Which of the following best describes your skill of Microsoft Office and Google Suites?

A. I have used Microsoft Office and Google Suites, or similar software, to view documents and spreadsheets.

B. I have used Microsoft Office, or similar software, to create documents and spreadsheets.

C. I have used Microsoft Office and Google Suites, or similar software, to perform advanced functions, such as creating PowerPoint information.

D. I have used Microsoft Office and Google Suites, or similar software, to perform all of the above, plus more advanced functions such as databases.

E. None of the above.

9. Please select the response(s) that describe your past experience.

A. Gathered materials to be routed for information or distributed at recurring meetings.

B. Compiled factual information from multiple sources.

C. Presented information in a logical format that allows for ease of interpretation by others.

D. None of the above.

10. From the list below, select the statement that best describes your responsibility in performing technical work.

A. I have reviewed documents for completeness and to ensure that all signatures, dates, and attachments are present. When documents were not complete I referred the case to another for resolution.

B. I have reviewed documents and records for completeness and accuracy. When documents were not complete or accurate, I followed through to obtain missing or correct information.

C. None of the above.

Select “Yes” or “No” to the following question(s).

11. Have you worked in a job where you had to routinely compare data from two or more different sources to ensure that they match or otherwise go together?

A. Yes

B. No

12. Which of the following types of customer inquiries have you performed as part of your job duties?

A. Answered basic customer inquiries.

B. Gathered accurate and complete information from the caller.

C. Provided "how to" instructions.

D. Guided a customer through policies and procedures.

E. Researched issues and provided follow up resolutions.

F. None of the above.

13. Select all of the following items with which you have experience as it refers to records, inventory or other materials.

A. I have located records, inventory, or other materials that are arranged in searchable order (e.g., organized in alphabetical or alpha numerical order).

B. I have tracked down lost or misplaced records, inventory, or other material using office software or standardized rules and procedures.

C. I have located records, inventory, or other materials using finding aids (i.e., indexes, guides, or maps that tell where something is).

D. I have maintained paper operational records in accordance with established instructions on how they are to be organized (e.g., arranging them alphabetically, numerically, by date, etc.)

E. I have used a holdings system to manage physical or electronic records or materials.

F. None of the above.

14. Describe your experience communicating orally with a variety of customers in order to obtain and provide information. Select all that apply.

A. I have greeted visitors, relayed messages, and answered and redirected telephone calls.

B. I have questioned, interviewed, or conferred with others to obtain or verify information; and explained non-technical procedures to others.

C. I have given short presentations at briefings or meetings (e.g. staff or small project work group meetings, or meetings with fellow team members.

D. I have assisted disgruntled customers and/or directed them to the appropriate source for information.

E. I have acted as the main liaison with other departments or organizations on office administrative matters.

F. I have served as a point of contact for briefings, meetings and/or conferences disseminating a variety of information.

G. None of the above.

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