- Position Title
- INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT) (TITLE 32)
- Agency
- Air National Guard Units
- Announcement Number
- MO-11800895-AF-23-009 Opens in new window
- Open Period
- Friday, January 13, 2023 to Wednesday, February 15, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Preferences
1.
MILITARY MEMBERSHIP IS REQUIRED FOR THIS POSITION.
Choose one answer which best describes the category you fall into:
Choose one answer which best describes the category you fall into:
2.
Choose one answer which best describes the category you fall into:
3.
Do you currently possess or have held AFSC 3DXXX or 1D7XXX?
Assessment 1
Respond to all the questions below. For each question, choose the response below that best describes your experience and/or training. Mark only one response for each question. Please note that your answers will be verified against the information you provide in your resume or application and information your references provide.
1.
Do you possess experience that provided you basic knowledge of data processing functions and general management principles that enable you to understand the stages required to automate a work process; experience in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems?
2.
Do you possess 36 months of specialized experience that demonstrates thorough knowledge of a wide range of technical methods in the detailed performance characteristics of specific information technology and telecommunications equipment, systems, services and transmission media? Experience must demonstrates an in-depth understanding of basic electronics theory and operating principles, the applications of existing and planned technology to communications requirements, equipment interoperability and compatibility, and the methods and techniques for acquiring equipment, systems and services to accomplish information transfer. Experience must demonstrate thorough knowledge of customer support principles and methods to participate in the planning and delivery of customer support services to the organization; to install, configure, upgrade and troubleshoot any hardware and software components; to present formal and information training and assistance to customers; and to report, respond to, and resolve customer requests.
3.
IF YOU ANSWERED NO TO QUESTION 2, do you possess a Ph.D or equivalent, or three years of progressively higher level graduate education in computer science, engineering, information science, or information systems management leading to such a degree?
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
4.
Managed the assigned information technology (IT)/communications environment with privileged access at the network level.
5.
Planned, coordinated, installed, and continuously analyzed system design, hardware and software.
6.
Developed, recommended, and installed solutions and upgraded to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
7.
Provided Information Assurance - Technical (IAT) II information systems support for all disciplines, ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of network services.
8.
Performed system audits to assess security parameters and performance of IA controls within the network environment.
9.
Served as a focal point for ensuring functionality and operability of the assigned IT/communications system environment.
10.
Optimized the functionality and performance of hardware and software systems and ensured availability, integrity, efficiency, and reliability of system resources.
11.
Analyzed installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.
12.
Ran tests to verify operability and functionality; analyzed hardware and software malfunctions to resolve physical and logical processing problems; and recommended acquisition of programs or equipment which will resolve operational problems.
13.
Provided on-going optimization and problem solving support; continually surveyed system operation to identify potential systems problems which could lead to loss or serious interruption of service.
14.
Initiated corrective or preventative measures to rectify immediate problems and prevent future occurrences.
15.
Troubleshot and diagnosed system failures to isolate source of problems.
16.
Performed testing, troubleshot, and corrected problems relative to interface and interoperability of system components such as hardware, systems software, and applications programs.
17.
Provided proactive consultation and instruction with system users to ensure seamless implementation of changes.
18.
Assessed the security of installed systems.
19.
Provided customer technical assistance and support for all users.
20.
Provided ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
21.
Worked with customers to ensure efficient operations which support each unit¿s requirements.
22.
Assisted in solving problems associated with delivery of hardware and software orders.
23.
Provided management with information necessary to address difficult and complex problems in automating work processes.
24.
Tracked life of system equipment, prepared and provided analyses to determine future maintenance and replacement costs to help justify budget submissions.
25.
Reviewed purchase requests and statements of work, ensuring documentation was sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications were compatible with existing infrastructure.
26.
Promoted use of assigned systems by providing instructions to functional area users on IT/communications processes and procedures associated with each supported system.
27.
Worked with customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations.
28.
Determined customer requirements and assisted customers by recognizing and analyzing trends and providing instruction and orientation services.
29.
Identified and documented system requirements for specific needs of customers.
30.
Conducted in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors.
31.
Recommended methods and procedures and coordinated corrective action to optimize utilization of present equipment.
32.
Ensured upgrades to the base IT and communications infrastructure were identified and assisted customers in developing and submitting recommendations for additional equipment and funds.
33.
Cooperated and worked with squadron personnel in planning and developing new or additional infrastructure/architecture capabilities.
34.
Identified potential performance or capacity problems.
35.
Worked with technical support personnel in resolving problems.
36.
Managed system user accounts, reset system passwords, and resolved firewall issues.
37.
Responded to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties such as enhancing, replacing, or modifying existing programs, applications, and equipment.
38.
Maintained records of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use.
39.
Coordinated efforts between system customers, system support personnel, and commercial vendors to identify and resolve hardware, software, and other system anomalies.
40.
Recorded problem reports as they occur and analyzed data to determine trends in use or performance that could lead to future problems.
41.
Provided orientation in the use of new or changed technology.
42.
Provided formal or informal training to ensure users understand the interrelationships of the system and were able to operate the system without undue difficulty.
43.
Conducted feasibility studies to identify and analyze system failures and analyzed data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.
44.
Based upon the results of studies and the analyses of trends in usage and system problems, determined the feasibility of significant modifications vs. replacement to improve reliability.
45.
Participated with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.
46.
Used benchmarks, performance measurement, and evaluation data in conjunction with modeling and simulation techniques in planning for increased capacity and to support additional workloads.
47.
Coordinated frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations.
48.
Secured operating authority, and ensured minimal interference by radio frequency (RF) operations.
49.
Installed, maintained, and repaired hardware devices supporting a broad range of information and communications systems.
50.
Designed, developed and conducted technical and operational tests and evaluations of a wide range of communications equipment and systems using performance management and measurement methods.
51.
Coordinated and prepared items for contract or warranty repair or replacement as required.
52.
Received, inspected, installed, and verified the proper operation of equipment returned.
53.
Do you certify that all of your responses to this questionnaire are true and accurate; and do you accept that if your supporting documentation does not support one or more of your responses to the questionnaire that your application may be rated lower or you may be removed from further consideration?