- Position Title
- Patient Services Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBSU-11818766-23-ESN Opens in new window
- Open Period
- Friday, January 27, 2023 to Tuesday, February 21, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
5.
Are you a current Federal employee in the excepted service in an agency covered by an Interchange Agreement with at least one year of service in that position?
For more information, review Interchange Agreements with Other Merit Systems.
-OR-
Are you a current:
• Postal Career Service Employee;
• Postal Rate Commission Employee;
• Government Accountability Office (GAO) Employee; or,
• Administrative Office of the U.S. Courts Employee?
For more information, review Miscellaneous Authorities Not Regulated By U.S. Office of Personnel Management.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
For more information, review Interchange Agreements with Other Merit Systems.
-OR-
Are you a current:
• Postal Career Service Employee;
• Postal Rate Commission Employee;
• Government Accountability Office (GAO) Employee; or,
• Administrative Office of the U.S. Courts Employee?
For more information, review Miscellaneous Authorities Not Regulated By U.S. Office of Personnel Management.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
6.
Are you currently employed as a civilian employee in the competitive service in a federal agency other than the Department of Veterans Affairs?
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your SF-50 (or equivalent personnel action form) must reflect:
- career or career-conditional (Tenure field is 1 or 2); AND,
- your status is in the competitive service (Position Occupied field is 1).
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Resume Reminder- Your resume must include the following information for each job listed:
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
3.
Please indicate the highest grade you have held in the Federal government.
TRANSCRIPT REMINDER - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
Assessment 1
Thank you for your interest in the GS-0303-04/05/06 Patient Services Assistant position. We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire. Choose the one answer that best describes how you meet the qualification requirements as described in the Qualifications Section of the Vacancy Announcement
1.
GS-04 Qualifications
General Experience - To qualify for this position, applicants must possess general experience that consists of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position.....OR
Education - Applicants may also qualify for this position based on their past education experience. To qualify, applicants must have completed 2 years of post-high school education. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school....OR
Combination - Applicants may also qualify for this position at the GS-04 level by using a combination of experience and education, which is determined by adding the percentage of experience and the percentage of education. The total percentage must equal at least 100 percent in order to be qualified.
Note: All experience must be clearly stated and described on your resume to include dates of employments (month/year) and hours worked. Failure to do so may result in an ineligible rating. If you are basing your experience on education requirements, you must provide a copy of your transcripts to support your claim. Failure to submit a complete resume as stated above or a transcript, if applicable, may result in an ineligible rating.
Do you meet the qualifications for this position as the GS-04 level as stated above? Choose the best answer from below...
General Experience - To qualify for this position, applicants must possess general experience that consists of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position.....OR
Education - Applicants may also qualify for this position based on their past education experience. To qualify, applicants must have completed 2 years of post-high school education. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school....OR
Combination - Applicants may also qualify for this position at the GS-04 level by using a combination of experience and education, which is determined by adding the percentage of experience and the percentage of education. The total percentage must equal at least 100 percent in order to be qualified.
Note: All experience must be clearly stated and described on your resume to include dates of employments (month/year) and hours worked. Failure to do so may result in an ineligible rating. If you are basing your experience on education requirements, you must provide a copy of your transcripts to support your claim. Failure to submit a complete resume as stated above or a transcript, if applicable, may result in an ineligible rating.
Do you meet the qualifications for this position as the GS-04 level as stated above? Choose the best answer from below...
2.
GS-05 Qualifications - To qualify for this position at the GS-05 level, applicants must meet the qualifications as stated below...
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. To qualify for this position at the GS-05 level, you must have 52 weeks of experience at the GS-04 level.
Examples of specialized experience for this position include but is not limited to....Knowledge of the fundamentals of administrative work (analytical ability combined with a knowledge of the functions, processes, theories, and principles of management and the methods used to gather, analyze, and evaluate information) that would be acquired through an associate degree or from closely supervised training for a minimum of one year at the GS-4 level; knowledge of an extensive body of rules, procedures, or operations that require extended training and experience to perform wide variety of interrelated assignments and resolve a wide range of problems...OR
Education: Applicants may also qualify for this position at the GS-05 level by applying their past education experience. To qualify based on education, you must have completed 4 years of post-high school education. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school...OR
Combination: Applicants may also qualify for this position at the GS-05 level by using a combination of experience and education, which is determined by adding the percentage of experience and the percentage of education. The total percentage must equal at least 100 percent in order to be qualified.
Note: All experience must be clearly stated and described on your resume to include dates of employments (month/year) and hours worked. Failure to do so may result in an ineligible rating. If you are basing your experience on education requirements, you must provide a copy of your transcripts to support your claim. Failure to submit a complete resume as stated above or a transcript, if applicable, may result in an ineligible rating.
Note: An SF-50 that your shows your Time in Grade eligibility must be submitted with your application materials. It is recommend that your "Within Grade Increase" SF-50 be submitted, as it shows you meet the 52 weeks at the grade level. **If you have previously held a position at the GS-05 level or higher for at least one (1) year, please provide those previous additional SF-50(s), showing the grades held, as proof if applicable.
Do you meet the qualifications for this position as the GS-05 level as stated above? Choose the best answer from below.
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. To qualify for this position at the GS-05 level, you must have 52 weeks of experience at the GS-04 level.
Examples of specialized experience for this position include but is not limited to....Knowledge of the fundamentals of administrative work (analytical ability combined with a knowledge of the functions, processes, theories, and principles of management and the methods used to gather, analyze, and evaluate information) that would be acquired through an associate degree or from closely supervised training for a minimum of one year at the GS-4 level; knowledge of an extensive body of rules, procedures, or operations that require extended training and experience to perform wide variety of interrelated assignments and resolve a wide range of problems...OR
Education: Applicants may also qualify for this position at the GS-05 level by applying their past education experience. To qualify based on education, you must have completed 4 years of post-high school education. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school...OR
Combination: Applicants may also qualify for this position at the GS-05 level by using a combination of experience and education, which is determined by adding the percentage of experience and the percentage of education. The total percentage must equal at least 100 percent in order to be qualified.
Note: All experience must be clearly stated and described on your resume to include dates of employments (month/year) and hours worked. Failure to do so may result in an ineligible rating. If you are basing your experience on education requirements, you must provide a copy of your transcripts to support your claim. Failure to submit a complete resume as stated above or a transcript, if applicable, may result in an ineligible rating.
Note: An SF-50 that your shows your Time in Grade eligibility must be submitted with your application materials. It is recommend that your "Within Grade Increase" SF-50 be submitted, as it shows you meet the 52 weeks at the grade level. **If you have previously held a position at the GS-05 level or higher for at least one (1) year, please provide those previous additional SF-50(s), showing the grades held, as proof if applicable.
Do you meet the qualifications for this position as the GS-05 level as stated above? Choose the best answer from below.
Select “Yes” or “No” to the following question(s).
3.
GS-06 Qualification - To qualify for this position at the GS-06 level, applicants must meet the qualification as stated below...
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. To qualify for this position at the GS-06 level, you must have 52 weeks of experience at the GS-05 level.
Examples of specialized experience for this position include but is not limited to....Knowledge of the priorities, commitments and goals for the Eligibility Unit, Medical Administration Service and the Medical Center's operating principles to meet this facility's needs as they relate to annual collection goals; comprehensive knowledge of various services available at the facility; must have a thorough knowledge of the laws and regulations pertaining to eligibility and entitlement for benefits; must be able to work under considerable pressure and plan workload without halting or interrupting the operation as a whole by showing initiative in completing priority tasks; the ability to work rapidly with a high degree of accuracy; dependable and uses good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran's welfare is protected; skilled in establishing and maintaining effective working relationship with patients, relatives, and hospital staff; good communication skills are essential and must exhibit high skills in oral communication techniques; particular emphasis is placed on interviewing, which is a main responsibility of this position; must be able to relate and coordinate with individuals of all socioeconomic and educational levels; must possess a thorough knowledge of Medical Center procedures, regulations, physical layout, staff and functions; skilled in interpreting computer-generated reports and understanding data-processing capabilities; thorough knowledge of the capabilities and technical operations of VistA, including registration, scheduling and application programs that have been built into it; the skill of a qualified typist is required, as data entry is a main responsibility of this position; skilled in using a calculator to accurately compute mathematical equations for income assessments, etc.
Note: All experience must be clearly stated and described on your resume to include dates of employments (month/year) and hours worked. Failure to do so may result in an ineligible rating.
Note: An SF-50 that your shows your Time in Grade eligibility must be submitted with your application materials. It is recommend that your "Within Grade Increase" SF-50 be submitted, as it shows you meet the 52 weeks at the grade level. **If you have previously held a position at the GS-06 level or higher for at least one (1) year, please provide those previous additional SF-50(s), showing the grades held as proof, if applicable.
Do you meet the qualifications for this position as the GS-06 level as stated above?
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. To qualify for this position at the GS-06 level, you must have 52 weeks of experience at the GS-05 level.
Examples of specialized experience for this position include but is not limited to....Knowledge of the priorities, commitments and goals for the Eligibility Unit, Medical Administration Service and the Medical Center's operating principles to meet this facility's needs as they relate to annual collection goals; comprehensive knowledge of various services available at the facility; must have a thorough knowledge of the laws and regulations pertaining to eligibility and entitlement for benefits; must be able to work under considerable pressure and plan workload without halting or interrupting the operation as a whole by showing initiative in completing priority tasks; the ability to work rapidly with a high degree of accuracy; dependable and uses good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran's welfare is protected; skilled in establishing and maintaining effective working relationship with patients, relatives, and hospital staff; good communication skills are essential and must exhibit high skills in oral communication techniques; particular emphasis is placed on interviewing, which is a main responsibility of this position; must be able to relate and coordinate with individuals of all socioeconomic and educational levels; must possess a thorough knowledge of Medical Center procedures, regulations, physical layout, staff and functions; skilled in interpreting computer-generated reports and understanding data-processing capabilities; thorough knowledge of the capabilities and technical operations of VistA, including registration, scheduling and application programs that have been built into it; the skill of a qualified typist is required, as data entry is a main responsibility of this position; skilled in using a calculator to accurately compute mathematical equations for income assessments, etc.
Note: All experience must be clearly stated and described on your resume to include dates of employments (month/year) and hours worked. Failure to do so may result in an ineligible rating.
Note: An SF-50 that your shows your Time in Grade eligibility must be submitted with your application materials. It is recommend that your "Within Grade Increase" SF-50 be submitted, as it shows you meet the 52 weeks at the grade level. **If you have previously held a position at the GS-06 level or higher for at least one (1) year, please provide those previous additional SF-50(s), showing the grades held as proof, if applicable.
Do you meet the qualifications for this position as the GS-06 level as stated above?
Please read the followings tasks and select the best response based on your level of knowledge and skill as it pertains to your ability to perform the duties of this position.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
4.
Enters demographic, insurance and income information into Vista /ES systems
5.
Processes applications for benefits received through the mail or electronically
6.
Identifies individuals for Pre-Registration biannually
7.
Verifies eligibility/entitlement for benefits of all applicants
8.
Schedules new patient primary care appointments
9.
Updates work schedules
10.
Gathers information and updates Vista/ES data files as necessary to insure accurate and complete veteran eligibility records
11.
Provides feedback to all veteran applicants
12.
Interviews patients applying for VHA medical benefits
13.
Maintains patient privacy
14.
Responds to requests or complaints
15.
Identifies needs or problems and determines solutions
16.
Corresponds with applicants, visitors and other stakeholders
17.
Provides customer service to all applicants