Veterans Health Administration Logo
Position Title
Supervisory Administrative Officer
Agency
Veterans Health Administration
Announcement Number
CBTF-11819302-23-JLD-Bravo Opens in new window
Open Period
Thursday, February 2, 2023 to Wednesday, February 22, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2.

Are you a recent graduate of a qualifying educational institution who:

(1) has received a baccalaureate or graduate degree from an institution of higher education;
(2) applies for the position-
     (A) not later than 2 years after the date on which the individual being appointed received the degree described in paragraph (1); or
     (B) in the case of an individual who has completed a period of not less than 4 years of obligated service in a uniformed service, not later than 2 years after the date of the discharge or release of the individual from that service; and
(3) meets each minimum qualification standard prescribed by the Director for the position to which the individual is being appointed.

Appointment under this authority is not subject to Veteran's preference requirements.

To verify your eligibility, you must provide documentation that demonstrates you meet the requirements outlined in 5 USC 3115: Expedited hiring authority for college graduates; competitive service (house.gov)

Education - a copy of your latest transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation.
Employment/Volunteerism - a copy of your Standard Form 50, letter from employer, non-profit agency, etc.
Military Service - a copy of your DD 214 which includes your character of service and service dates. 
(limit characters)
3. Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
(limit characters)
4. Are you a former employee of the Department of Veterans Affairs who:

• formerly occupied a career or career conditional position at the VA within the preceding two years before applying for reemployment at VA; AND,
• voluntarily departed such position, or was subject to a reduction in force, and had a satisfactory performance record while occupying such position; AND,
• since departing VA has maintained licensing requirements, related to the position, if any, and gained skills, knowledge, or other factors related to the position; AND,
• possesses at least one year of specialized experience equivalent to the next lower grade level of the position sought?

Appointment under this authority is exempt from competitive examining procedures and Veteran's preference.

To verify your eligibility, you must provide a copy of your latest Notification of Personnel Action, Standard Form 50 that demonstrates you meet the requirements outlined in P.L. 115-46, VA Choice and Quality Employment Act of 2017, section 204.
(limit characters)
5. Are you a veteran who separated from active duty under honorable conditions AND you:
  • have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more; OR,
  • retired from active military service with a service-connected disability rating of 30% or more?
For more information, review USAJOBS Veterans resources.

To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. You must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
(limit characters)
6. Were you employed overseas as an Appropriated Fund employee AND did you:
  • complete 52 weeks of creditable overseas service in an appropriated fund position(s) as a family member during the time you accompanied a sponsor officially assigned to an oversea area; AND,
  • receive a fully successful or better (or equivalent) performance rating: AND,
  • return to the United States to resume residence less than 3 years ago?

For more information, review USAJOBS Former Overseas Employees resources.

To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50, and performance appraisal.
(limit characters)
7. 1. Are you the spouse of a member of the Armed Forces? (Includes all spouses of members of the armed forces on active duty. Spouses do not have to relocate with active duty service member) To verify your eligibility, submit: (1) Copy of your marriage license. (2) Proof of service members active duty status.
-OR-

2. Are you the spouse of a service member who:
  1. is retired, released, or discharged from the Armed Forces due to a service-connected injury; AND
  2. on the date on which the member retires, is released, or is discharged, has a disability rating of 100 percent under the standard schedule of rating disabilities in use by the Department of Veterans Affairs;
To verify your eligibility, submit: (1) a copy of your marriage license. (2)  DD-214, documenting retirement, release, or discharge due to disability. (3) Disability letter from the Department of Veterans Affairs or Armed Service, specifying 100% disability at the time of discharge, release or retirement from active duty service.

-OR-

3. Are you the spouse of a deceased service member who:
  1. was married to the service member on the date the service member died, while on active duty in the Armed Forces; AND
  2. has not remarried.

To verify your eligibility, submit: (1) a copy of your marriage license, documentation identifying marital status at the time of death and proof that you have not remarried. (2) DD-214 documenting the death of the service member while on active duty, the death certificate; or a letter from the Department of Veterans Affairs or Armed Service, etc. specifying the service member's death while on active duty.
For more information, review USAJOBS Military Spouses resources

Note: The National Defense Authorization Act for Fiscal Year 2019 (NDAA FY19), section 573(e) sunsets these statutory changes on August 12, 2023, after which time the provisions at 5 USC 3330(d) in effect prior to the date of enactment (i.e., August 12, 2018) will apply again.

(limit characters)
8. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • your grade is equivalent to or below the grade level of the vacancy; AND, 
  • your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
9. Have you completed at least 1 year of continuous service immediately before separation from one or more nontemporary Foreign Service appointments; AND, your separation from a Foreign Service career-type appointment occurred in the last 3 years (individuals entitled to veteran's preference do not need to meet this 3-year requirement)?

-OR-

Have you completed at least 3 years of substantially continuous service under one or more nontemporary appointments in the Foreign Service immediately before separation from an unlimited, career-type appointment in that Service?

-OR-

Are you a current or former limited non-career appointee with the Foreign Service and have at least 48 months of continuous service, a performance rating of satisfactory or better, and if a former employee, no more than a one year break in service since your qualifying appointment?

To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF-50) reflecting your nontemporary status. If you are outside of the 3-year requirement but are entitled to veteran's preference, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
(limit characters)
10. Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs?  If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
11. Are you a current or former employee of a land management agency (Forest Service; Bureau of Land Management; National Park Service; Fish and Wildlife Service; Bureau of Indian Affairs; or Bureau of Reclamation) who:

• was originally hired to a time-limited position under a competitive appointment; AND,
• served one or more time-limited appointments at a land management agency for a period totaling more than 24 months without a break in service of two or more years; AND,
• performed at an acceptable level of service during each period of service; AND,
• if no longer employed by the land management agency, have been separated for no more than two years, and departed that position in good standing?

To verify your eligibility, you must provide a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) and performance appraisal that demonstrates you meet the requirements outlined in the 5 U.S.C. 9602.
(limit characters)
12. Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past twelve months?

-OR-

Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past 36 months and is requesting an extension of your non-competitive eligibility due to your military service, status as a full-time student or other experience related to this position?

-OR-

Are you a current or former Peace Corps employee who has completed at least 36 months of continuous service and has been separated from the Peace Corps for less than three years?

To verify your eligibility, you must submit a copy of your description of service or other proof of non-competitive eligibility. If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.
(limit characters)
13. Are you a current Federal employee in the excepted service in an agency covered by an Interchange Agreement with at least one year of service in that position?  

For more information, review Interchange Agreements with Other Merit Systems

-OR-

Are you a current:
• Postal Career Service Employee;
• Postal Rate Commission Employee;
• Government Accountability Office (GAO) Employee; or,
• Administrative Office of the U.S. Courts Employee?

For more information, review Miscellaneous Authorities Not Regulated By U.S. Office of Personnel Management

To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
(limit characters)
14. Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?

For more information, review USAJOBS Individuals with Disabilities resources.

To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
(limit characters)
15. Do you have prior Career or Career-Conditional Service with the Federal Government? If so, you may be eligible for reinstatement.

To verify your eligibility, you must submit a copy of your separation Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your separation SF-50 (or equivalent personnel action form) must reflect:
  • career or career-conditional (Tenure field box 24. is 1 or 2); AND, 
  • your status in the competitive service (Position Occupied field box 34. is 1).
  • highest grade previously held (Grade or Level field box 18.)
(limit characters)
16. Are you currently employed as a civilian employee in the competitive service in a federal agency other than the Department of Veterans Affairs?
 
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your SF-50 (or equivalent personnel action form) must reflect:
  • career or career-conditional (Tenure field is 1 or 2); AND,
  • your status is in the competitive service (Position Occupied field is 1).
(limit characters)
17. Are you a veteran whose latest discharge was under honorable conditions AND you:
  • served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility); OR,
  • are entitled to veterans' preference?
For more information, review USAJOBS Veterans resources.

To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of service which includes character of service.  *Note current Federal employees must also meet Time-in-Grade requirements.
(limit characters)
18. Are you an active duty service member expected to be discharged or released under honorable conditions within the next 120 days who will be eligible for Veterans' preference?  You may eligible to apply through the Veterans Opportunity to Work (VOW) Act based on tentative preference.

To verify your eligibility, you must submit a "certification" on appropriate letterhead from your branch of service that certifies you are expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is signed.  Note: If selected, prior to appointment you will be required to provide your DD-214 and/or other supporting documentation to verify that you are eligible for Veterans' preference.

For more information, review USAJOBS Veterans resources.
(limit characters)
Preferences
1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
(limit characters)
Resume Reminder- Your resume must include the following information for each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
(limit characters)
Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
(limit characters)
Assessment 1
Thank you for your interest in an Administrative Officer position with the Department of Veterans Affairs. We will evaluate your resume and your responses to this questionnaire to determine if you are qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
1. Please identify if you meet the Specialized Experience from the description below. Your resume will be reviewed to support your answer. RESUME MUST SUPPORT THE EXPERIENCE CLAIMED. WE CANNOT ASSUME EXPERIENCE, SO BE CLEAR AND THOROUGH IN DESCRIBING EXPERIENCE AND INCLUDE SPECIF START/END DATES I.E., 12/1/2021-12/2/2022; HOURS WORKED PER WEEK I.E., Part-time 36 hours per week; 40 hrs. per wk. OR Full-time)

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  • Displays expert knowledge of health care delivery systems, and Medical Center program functions
  • Designing and carrying out methods and techniques that address mission mandates and executive management concerns.
  • Ability to participate in the development and implementation of both long- and short-term policies and plans for the health care delivery system, giving special consideration to the integration of internal administrative and clinical policies, to the standards and requirements of various regulatory and accrediting bodies, and to the impact of internal policies on outside entities such as other area hospitals and the community at large
  • Ability to provide input in the most complex management deliberations and decisions by performing in a consultative manner by managing, analyzing, evaluating and coordinating health care delivery systems and operations.
  • Preforms a high degree of analytical decision making, interpersonal skills, and has specialized knowledge of principles, practices and programs of health care delivery systems for large medical organizations
  • Ability to provide Supervision of Staff to include all HR personnel functions and disciplinary actions
(limit characters)
For each task in the following groups, choose the statement from the list below that best describes your experience and/or training. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Responsible for the overall administrative management of the Office of Community Care, interpreting both VHA and VACO IVC administrative policies, developing and implementing local policies, procedures, defining administrative requirements, subject matter expert on the governing legislation that provide program authority and eligibility to Veterans. (limit characters)
3. Serves as a station liaison and subject matter expert for referrals to Care in the Community through the utilization of the following: traditional fee service package, DOD Sharing Agreements, Affiliated Veterans Care Agreements, National contracts, Local Contracts and contracts with National Third-Party Administration. (limit characters)
4. Subject matter expert in utilizing the following analytical tools including: VSSC, HSRM, Consult Toolbox, Power BI, Pyramid Analytics, PPMS, REF DOC, Right Fax, CRM, CTM, CPRS, and OPTUM portal. The incumbent will be able to apply analytical methods and techniques to determine inefficiencies and areas of process improvement and make recommendations to the CITC Service Chief and MVAMC leadership. The incumbent determines oversight of data management and will gather, compile, and analyze data from multiple sources. (limit characters)
5. Set the parameters for improvements and ensures that the necessary training is provided to all staff; monitors, validates, and evaluates progress of the implementation, outcomes, and a variety of organizational performance indicators/measures to include SYMPHONY, VSSC, PYRAMID, CDW, SAIL and POWER BI. (limit characters)
6. Manages requests requiring administrative actions, such as multiple VISN 5 or national suspense items, Extra Views, Congressional responses, Safety and Security Assessments, Staffing, Workload Productivity, and community consult management. Communications are required to be accurate, professional, and complete and written documents completed according to organizational formats and guidelines. (limit characters)
7. Analyzes work processes and is assigned special studies to evaluate administrative operations of Service programs including: CITC, RCI, Skilled Care, Community Programs and Veterans Experience. Performs studies, analyzes, extracts quantitative and qualitative data, summarizes, identifies, interprets, and evaluates significant trends and issues that affect effectiveness, efficiency, and productivity for the various programs within service. Evaluates spend data and financial reporting, consult management, performance outcomes, continuing care, real-time performance data. The incumbent identifies problems, inefficiencies, and potential problems along with estimates for program requirements. Prepares reports, justifications, charts, graphs for statistical and narrative data for briefings and presentations to management officials. The incumbent develops recommendations and implements new or modified guidelines, work processes, and operations to improve the effectiveness, efficiency, and timeliness of work. (limit characters)
8. Oversees computer system related outages affecting productivity and addresses accordingly. Plans, develops, and conducts studies or oversees and participates in the completion of studies to assess current programs and determine long- term program need and strategic plans. (limit characters)
9. The incumbent participates in a number of Health Care System committees and groups that are either standing organizational committees or problem focused activities with system-wide implications and ramifications. The incumbent may participate as a named member or may be designated to represent the CITC Service Chief. When serving on committees the incumbent represents the Service and provides personal knowledge of work processes and organizational activities related to the topics under consideration. The incumbent will play an active role in the Care in the Community Oversight Committee (CCOC) as a voting member. (limit characters)
10. The incumbent will support position recruitment, management functions such as the development of position descriptions and functional statement through LEAF. The incumbent will support the HR related functions of disciplinary actions, employee relationships. (limit characters)
11. The incumbent will support position recruitment, management functions such as the development of position descriptions and functional statement through LEAF. The incumbent will support the HR related functions of disciplinary actions, employee relationships. (limit characters)
12. Provides the full range of supervisory duties for clerical and administrative staff and administratively supports the supervisors for the clinical staff assigned in the Service. Serves as first-line supervisor to the Financial Management Specialist (GS-9), the Program Analysist (GS-11) and the Secretary GS-6. Evaluates the work performance of subordinates, developing and/or updating annual performance plans for subordinates and ensures that each staff have competency assessments completed in accordance with the expectations of HR policy and IVC policy (limit characters)
13. The incumbent provides orientation and training to new employees regarding administrative roles, responsibilities, policies, organizational and systems. The incumbent will serve as a SME for all administrative software systems. (limit characters)
14. The incumbent will provide service line and labor cost analysis; interface with DS for labor- mapping and analyze data to support staffing and productivity patterns and needs of the service line. The incumbent will report trends to service Chief and Executive leadership for make buy decisions and staffing. The incumbent will be responsible for service organization chart analysis of staffing patterns and analysis of staffing needs. (limit characters)
15. The incumbent will be a fund control point (FCP) official for at least 8 FCPs. The incumbent will understand and will be able to support unit cost accounting, yearly budgeting, cost and spend data reporting and analysis. The incumbent will function as a COR if directed by CITC Chief. The incumbent will support annual budget projections, budget management, labor and equipment and supply costs and needs. The incumbent will support programmatic workload cost information. (limit characters)
16. The incumbent will support organizational structure for Time attendance and & Leave units and time keeping oversight and management. The incumbent will make sure ALBCCs (the descriptive cost center in labor mapping) and labor mapping are up to date and accurate. The incumbent will support space allocation, equipment maintenance, control and purchasing. The incumbent will be responsible to support equipment needs for workload management. The incumbent will support Resource Request, PIV sponsorship and management, EPAS and records review compliance. (limit characters)

RESUME REMINDER- Your resume must include the following information for each job listed:
  • Job title
  • Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held.
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
(limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
17. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibility may be canceled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position. (limit characters)