- Position Title
- Support Services Specialist (Facilities Management Consultant) 12 MTH REGISTER
- Agency
- Internal Revenue Service
- Announcement Number
- 23-11823313C-FMX-0342-7T11 Opens in new window
- Open Period
- Friday, February 10, 2023 to Friday, November 24, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
3.
Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
4.
ICTAP Candidate - Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position and:
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
5.
U.S. Citizen Candidate - Are you a U.S. citizen (either by birth or naturalization) or national of the United States?
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Select the lowest grade you are willing to accept for this position.
3.
Employees of the Internal Revenue Service (IRS) must demonstrate the highest level of ethics and integrity. Former employees will be subject to a screening of their prior performance and conduct with the Service, and all other applicants may be subject to reference checks of prior employment. Your responses to the following questions will be verified; Applicants providing false information may be made ineligible and will be subject to debarment for future employment opportunities with the IRS.
Please select the response that best describes your current or prior employment with the IRS. If you never worked for the Internal Revenue Service, you must select the last response "Not applicable."
Please select the response that best describes your current or prior employment with the IRS. If you never worked for the Internal Revenue Service, you must select the last response "Not applicable."
4.
Employees of the Internal Revenue Service (IRS) must demonstrate the highest level of ethics and integrity, and must be in compliance with all Federal Tax requirements. Applicants being considered for employment with the IRS will be subject to a tax check. You can "Get Your Tax Record" at http://www.irs.gov/ (https://www.irs.gov/individuals/get-transcript) and check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. Applicants not in compliance will be determined unsuitable for employment with IRS. Your responses to the following questions will be verified; Applicants providing false information may be made ineligible and will be subject to debarment for future employment opportunities with the IRS.
Please select the response that best describes your compliance with all Federal Tax requirements. You will be subject to a tax check that will verify your response to this question.
Please select the response that best describes your compliance with all Federal Tax requirements. You will be subject to a tax check that will verify your response to this question.
5.
The following question is regarding your Selective Service status. If you are a male born after December 31, 1959, and are at least 18 years of age, civil service employment law (5 U.S.C. 3328) requires that you must be registered with the Selective Service System, unless you meet certain exemptions under Selective Service law. If you are required to register but knowingly and willfully fail to do so, you are ineligible for appointment by executive agencies of the Federal Government (5 CFR 300.704). Visit http://www.sss.gov/ for additional information.
6.
If you are a current Federal employee, by what agency and organization are you employed?
7.
If you selected "Other", please enter the agency and organization.
8.
If you are a current Federal employee, what is your duty station? [City, State]
9.
If you are a Federal employee, under what type of appointment are you currently serving?
10.
If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04.
(limit 250 characters)
11.
If you are, or ever were a Federal civilian employee, indicate the pay plan and grade level or pay band of the highest graded position you have ever held. For example: GS-05, IR-02, WG-04.
12.
Are you a current or former Federal employee with reinstatement eligibility?
13.
Are you a retiree receiving a Federal annuity, either military or civilian?
Note: If you are an annuitant, your salary or annuity may be reduced upon employment.
Note: If you are an annuitant, your salary or annuity may be reduced upon employment.
14.
Have you accepted a buyout from a Federal agency within the past 5 years?
15.
Regarding the effectiveness of our recruitment strategies; how did you first hear about this job?
16.
If you answered "Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc." please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement.
If you answered "Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)" please indicate the name of the Social Media platform you saw the advertisement.
If you answered "Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)" please indicate the name and state of the recruiting event.
If you answered "School/University announcement/career counselor" please indicate the name of the school/university of the announcement where you saw the advertisement.
If you answered "Third party referral, such as diversity or community organization, or employment office (Federal, state or local)" please indicate the name of the third party referral and the state you saw the advertisement.
If you answered "Newspaper (print/online)" please indicate the name of the newspaper and the state you saw the advertisement.
If you answered "Radio" please indicate the name of the radio station and state you heard the advertisement.
If you answered "Transit/Bus Advertisement" please indicate the city and state you saw the advertisement.
If you answered "Banner Advertisement - Major News Websites" please indicate the website.
If you answered "Banner Advertisement - Movie Theater Websites" please indicate the website.
If you answered "Classified Advertisement Website (Craigslist, Angie's List, etc.)" please indicate the name of the website, city and state.
If you answered "Other" please specify.
If you answered "Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)" please indicate the name of the Social Media platform you saw the advertisement.
If you answered "Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)" please indicate the name and state of the recruiting event.
If you answered "School/University announcement/career counselor" please indicate the name of the school/university of the announcement where you saw the advertisement.
If you answered "Third party referral, such as diversity or community organization, or employment office (Federal, state or local)" please indicate the name of the third party referral and the state you saw the advertisement.
If you answered "Newspaper (print/online)" please indicate the name of the newspaper and the state you saw the advertisement.
If you answered "Radio" please indicate the name of the radio station and state you heard the advertisement.
If you answered "Transit/Bus Advertisement" please indicate the city and state you saw the advertisement.
If you answered "Banner Advertisement - Major News Websites" please indicate the website.
If you answered "Banner Advertisement - Movie Theater Websites" please indicate the website.
If you answered "Classified Advertisement Website (Craigslist, Angie's List, etc.)" please indicate the name of the website, city and state.
If you answered "Other" please specify.
17.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently employed, or have been employed within the last 5 years, in any one of the categories below, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316 (relating to the Executive Schedule)?
-OR-
Are you a current or former political Schedule A, Schedule C, or an individual who serves or served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former noncareer SES appointee, or an individual who serves or served in a political capacity under Limited Term SES or Limited Emergency SES appointment in the Executive Branch?
Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316 (relating to the Executive Schedule)?
-OR-
Are you a current or former political Schedule A, Schedule C, or an individual who serves or served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former noncareer SES appointee, or an individual who serves or served in a political capacity under Limited Term SES or Limited Emergency SES appointment in the Executive Branch?
18.
If yes, identify the position held, the employing agency/organization, and the dates of the appointment. Please provide SF-50s showing your political appointment and, if applicable, resignation/termination SF-50.
Assessment 1
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
1.
SPECIALIZED EXPERIENCE GS07:
To be eligible for this position at this grade level, you must meet the requirements below.
Superior Academic Achievement (SAA) may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
OR
At least one (1) academic year of graduate education in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.
OR
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience using methods and procedures for providing or performing a variety of functions and services such as, managing tickets (e.g., customer request such as locksmith services, furniture move) and working with support staff to resolve customer issues (e.g. workplace standards, furniture and equipment acquisition, safety, security, etc.) gaining cooperation and coordinating the work of others to insure the process is completed; Experience using project management techniques such as assisting contracting officer by monitoring vendors, helping with a move, labeling boxes, direct movers to be completed. Communicating verbally and in writing to obtain and gather information from customers and other service providers. Examples of qualifying specialized experience include: Work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Budget administration, program analysis, or other work with support services programs to facilitate the work of an organization. Experience that included responsibility for directing a variety of support services and functions (e.g., typing, communications, mail processing, purchase of supplies/equipment and maintenance, property management etc.). Work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
OR
An equivalent amount of combined graduate education and experience.
Note: Grade point averages should be rounded to one decimal point. For example, 2.95 is rounded to 3.0, and 2.94 is rounded to 2.9. If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an Honor Society.
Which of the following is true about your education and/or experience?
To be eligible for this position at this grade level, you must meet the requirements below.
Superior Academic Achievement (SAA) may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
OR
At least one (1) academic year of graduate education in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.
OR
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience using methods and procedures for providing or performing a variety of functions and services such as, managing tickets (e.g., customer request such as locksmith services, furniture move) and working with support staff to resolve customer issues (e.g. workplace standards, furniture and equipment acquisition, safety, security, etc.) gaining cooperation and coordinating the work of others to insure the process is completed; Experience using project management techniques such as assisting contracting officer by monitoring vendors, helping with a move, labeling boxes, direct movers to be completed. Communicating verbally and in writing to obtain and gather information from customers and other service providers. Examples of qualifying specialized experience include: Work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Budget administration, program analysis, or other work with support services programs to facilitate the work of an organization. Experience that included responsibility for directing a variety of support services and functions (e.g., typing, communications, mail processing, purchase of supplies/equipment and maintenance, property management etc.). Work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
OR
An equivalent amount of combined graduate education and experience.
Note: Grade point averages should be rounded to one decimal point. For example, 2.95 is rounded to 3.0, and 2.94 is rounded to 2.9. If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an Honor Society.
Which of the following is true about your education and/or experience?
2.
SPECIALIZED EXPERIENCE GS09:
To be eligible for this position at this grade level, you must meet the requirements below.
Master's or equivalent degree or two (2) full academic years of progressively higher-level graduate education leading to a degree in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.
OR
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience using methods and procedures for providing or performing a variety of functions and services such as, managing a program (e.g., motor vehicle program, mailroom services program) and assisting with other facility programs to resolve customer issues (e.g. workplace standards, furniture and equipment acquisition, safety, security, etc.). Experience planning, organizing, and controlling work assignments(e.g., managing a segment of a move project) and coordinating the work of other service providers (e.g., vendors, technology experts). Experience with project management techniques sufficient to plan, execute and monitor work assignments and/or special projects. Communicating verbally and in writing to obtain, gather and handle sensitive information from customers and other service providers, maintain project documents; and maintain harmonious relationships with all parties,
OR
An equivalent amount of combined graduate education and experience.
Which of the following is true about your education and/or experience?
To be eligible for this position at this grade level, you must meet the requirements below.
Master's or equivalent degree or two (2) full academic years of progressively higher-level graduate education leading to a degree in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.
OR
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience using methods and procedures for providing or performing a variety of functions and services such as, managing a program (e.g., motor vehicle program, mailroom services program) and assisting with other facility programs to resolve customer issues (e.g. workplace standards, furniture and equipment acquisition, safety, security, etc.). Experience planning, organizing, and controlling work assignments(e.g., managing a segment of a move project) and coordinating the work of other service providers (e.g., vendors, technology experts). Experience with project management techniques sufficient to plan, execute and monitor work assignments and/or special projects. Communicating verbally and in writing to obtain, gather and handle sensitive information from customers and other service providers, maintain project documents; and maintain harmonious relationships with all parties,
OR
An equivalent amount of combined graduate education and experience.
Which of the following is true about your education and/or experience?
3.
SPECIALIZED EXPERIENCE GS11:
To be eligible for this position at this grade level, you must meet the requirements below.
PH.D or equivalent doctoral degree or 3 full academic years of progressively higher-level graduate education leading to a doctoral degree in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.
OR
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Experience with a range of concepts practices, regulations, policies and precedents associated with support services programs (e.g., IRM, MOU, Treasury and Agency directives, Occupancy Agreements between GSA and IRS,); Experience with project and lease management techniques sufficient to plan, execute and monitor work assignments and/or special projects; using methods and procedures for providing or performing a variety of functions and services to plan, organize, and control work involving managing programs (e.g., shred program, labor services program); and managing other facility program; Consulting methods and communicating techniques both verbally and in writing to consult, cooperate, coordinate and negotiate tactfully and persuasively with others in resolving issues which can be sensitive and controversial in nature, maintaining invoices, paying customers and updating reports.
OR
An equivalent amount of combined graduate education and experience.
OR
Which of the following is true about your education and/or experience?
To be eligible for this position at this grade level, you must meet the requirements below.
PH.D or equivalent doctoral degree or 3 full academic years of progressively higher-level graduate education leading to a doctoral degree in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.
OR
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Experience with a range of concepts practices, regulations, policies and precedents associated with support services programs (e.g., IRM, MOU, Treasury and Agency directives, Occupancy Agreements between GSA and IRS,); Experience with project and lease management techniques sufficient to plan, execute and monitor work assignments and/or special projects; using methods and procedures for providing or performing a variety of functions and services to plan, organize, and control work involving managing programs (e.g., shred program, labor services program); and managing other facility program; Consulting methods and communicating techniques both verbally and in writing to consult, cooperate, coordinate and negotiate tactfully and persuasively with others in resolving issues which can be sensitive and controversial in nature, maintaining invoices, paying customers and updating reports.
OR
An equivalent amount of combined graduate education and experience.
OR
Which of the following is true about your education and/or experience?
4.
Which of the following contributions have you made to your workplace environment?
5.
Have you created or developed a process improvement that improved the work environment?
6.
In what types of projects/programs do you have experience?
7.
Which of the following best describes your experience applying facilities management policies and procedures?
8.
Which of the following experiences have you had in communicating with customers/stakeholders?
9.
What level of customer service have you provided?
10.
Which of the following software applications do you use?
11.
Which of the following best describes your experience?
12.
Which of the following tasks have you performed in a professional environment?
13.
Which of the following best describes your experience with planning, scheduling, and organizing work in a professional/organizational environment?
14.
Which of the following contributions did you make to your workplace environment?
15.
What support services experience(s) do you have?
16.
Which of the following experiences have you had in communicating with customers/stakeholders?
17.
In the course of your daily tasks, which of the following programs or applications do you use to conduct research or manage projects/programs?
18.
Which of the following best describes your experience?
19.
Which of the following tasks have you performed in a professional support services environment?
20.
In what types of support services projects/programs did you have primary responsibility for?
21.
What project management experience(s) do you have?
22.
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified" determination?
23.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.