USA Staffing

Position Title: Advanced Medical Support Assistant
Agency: Veterans Health Administration
Announcement Number: CBSR-11825417-23-SC Opens in new window
Open Period: Tuesday, February 7, 2023 to Saturday, September 30, 2023

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

1. Select the location(s) you want to be considered for. You must choose at least one location.

A. Battle Creek, MI

B. Benton Harbor, MI

C. Lansing, MI

D. Muskegon, MI

E. Wyoming, MI

2. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.

A. Yes, I am considered a political appointee as described under 5 U.S.C. sections 5312 through 5316.

B. Yes, I am considered a Non-career Senior Executive Service (SES), Limited Term SES, Limited Emergency SES Executive Branch employee.

C. Yes, I am considered a political Schedule A, Schedule C, or appointee who served in a political capacity under agency-specific authority in the Executive Branch.

D. Yes, I am considered a political appointee in the Executive Branch (as described in a., b. or c above) in a covered position in an agency having an interchange agreement with OPM, which allows movement from the agency's system to the competitive civil service.

E. None of the above. I am not considered a current or recent (last 5 years) political appointee as described above in items a, b, c, or d.

Resume Reminder- Your resume must include the following information for each job listed:

Job title Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
Series and Grade, if applicable, for all Federal positions you have held

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).

We will evaluate your resume and responses to this questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification and must be fully supported by your resume and supporting documents. Failure to respond to all questions in this assessment will result in an ineligible rating. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Basic Requirements - This section will be used to determine if you possess the basic requirements needed to qualify for a Medical Support Assistant, GS-0679 position.

1. Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform the work of Medical Support Assistant, GS-0679, in the Federal Service. Your resume/application package must support the response you select. If you are basing some or all of your qualifications on education, you must submit a transcript with your application.

A. I have six months experience of clerical, office or other work that indicates my ability to acquire the particular knowledge and skills needed to perform the duties of the position.

B. I have one year of education above high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Please go to https://ope.ed.gov/dapip/#/search to verify your education is from an accredited school.

C. I have equivalent combination of experience and education that are qualifying for entry level for which both education and experience are acceptable.

D. I do not have the education and/or experience as described in the above statements.

GS- 6 Grade Determination - This section will be used to determine if you possess the specialized experience and the knowledge, skills, and abilities to needed to qualify for a Medical Support Assistant, GS-0679-6 position.

Select “Yes” or “No” to the following question(s).

2. Do you have one year of specialized experience equivalent to GS-5 grade level? This experience can include the following: Independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit. Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Scheduling, canceling, re-scheduling patient appointments and/or consults. Entering no-show information. Monitoring appointment requests from multiple electronic sources. Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic. Monitoring both inpatient and outpatient appointments in areas of responsibility. Verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals. Determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). This experience must be clearly demonstrated in your resume.

A. Yes

B. No

Select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. Your resume must support the response you select.

Select “Yes” or “No” to the following question(s).

3. Do you have the ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met?

A. Yes

B. No

4. Do you have the ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations?

A. Yes

B. No

5. Do you have the ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers? This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

A. Yes

B. No

6. Do you have advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care?

A. Yes

B. No

7. Do you have advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc?

A. Yes

B. No

8. Do you have advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians?

A. Yes

B. No

RESUME REMINDER RESUME REMINDER Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) If your resume does not include ALL of the above items, you will not be considered for this position. Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Note: Do not include photographs, links to social media such as LinkedIn, inappropriate material, inappropriate content, or personal information such as age, gender, religion, social security number, etc., on your resume.

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