- Position Title
- IT SPECIALIST (CUSTOMER SUPPORT)
- Agency
- Army National Guard Units
- Announcement Number
- NY-11851961-AR-23-213 Opens in new window
- Open Period
- Friday, February 24, 2023 to Monday, March 27, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Current nationwide military/prior members willing and eligible to become National Guard members. Are you a current military or prior member willing and eligible to become a National Guard member?
2.
Are you a current National Guard member within the state for which this position is being advertised?
3.
Are you a current Permanent full-time Dual Status National Guard Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Permanent full-time status with the state National Guard.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Permanent full-time status with the state National Guard.
4.
Are you a current Temporary Indefinite full-time Dual Status National Guard Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Indefinite full-time status with the state National Guard.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Indefinite full-time status with the state National Guard.
5.
Are you a current Temporary full-time Dual Status National Guard Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Temporary full-time status with the state National Guard.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Temporary full-time status with the state National Guard.
Miscellaneous
Please answer the following questions to the best of your ability. If you do not have an answer, please type in NA.
1.
What is your current Air Force Specialty Code or Military Occupational Specialty Code?
2.
What is your current unit of assignment and location?
3.
What is your current military rank?
4.
Are you currently an Officer, Warrant Officer, Enlisted Member, or a Civilian (Non-Dual Status)?
5.
Retirement Date, if applicable.
6.
Have you retired, or are you preparing to retire, from military service?
Assessment 1
Thank you for your interest in the IT SPECIALIST (CUSTOMER SUPPORT), GS-2210-11, position at our Agency. We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
Select “Yes” or “No” to the following question(s).
1.
Do you meet the following General Experience requirement(s)?
Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
2.
Do you meet the following Specialized Experience requirement(s)?
Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Do you have any experience addressing problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support)?
4.
Do you have experience typically providing initial incident information to the Incident Response (IR) Specialty?
5.
Do you have experience providing Tier II support for end-user hardware failures?
6.
Do you have experience responding to a variety of failures to devise recovery plans for system failures?
7.
Do you have experience re-imaging customer workstations as needed and resolves complex problems?
8.
Do you have experience including developing and/or using programs and techniques to isolate causes of problems and user errors?
9.
Do you have experience detecting damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements?
Select “Yes” or “No” to the following question(s).
10.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct and provided in good faith. I understand that if I make an intentional false statement or commit deception or fraud in this application or its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C 1001); my eligibility may be canceled; I may be denied an appointment; or I may be removed and debarred from Federal Service (5 C.F.R Part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.