USA Staffing

Specialized experience for the OR-53 (GS-13 equivalent): An applicant must have one year of specialized experience equivalent to at least the OR-52 (GS-12 equivalent) in the Federal service. Specialized experience is experience directly related to the position to be filled which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Successful experience can be gained in the Federal service or its equivalent in state or local government or private sector organizations.

Specialized experience for this position is defined as ALL of the following:

Developer expertise across ServiceNow platforms to include ITSM, ITBM, ITOM, foundation and integrations; AND
Experience creating ServiceNow reports/dashboards for different business needs and integrating third party applications; AND
Experience performing ServiceNow portal management, debugging and enhancements; AND
Creating systems within ServiceNow for business process automation

Select “Yes” or “No” to the following question(s).

1. Do you possess the specialized experience as listed in the vacancy announcement?

A. Yes

B. No

Individuals must have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Select “Yes” or “No” to the following question(s).

2. Do you meet the IT related experience as listed in the vacancy announcement?

A. Yes

B. No

3. In which of the following environments have you been responsible for planning, designing, and testing of analytic applications development functions. (Please select all that apply)

A. Scientific or Research facility (e.g., biotech, pharma, energy, intelligence, etc.)

B. Wholesale Banking

C. Government

D. e-Commerce/ e-Business

E. Public institution (e.g., University)

F. None of the above

4. Choose the one response that best reflects your experience with respect to agile software development.

A. I have not had education, training or experience related to agile development

B. I have had education or training related to agile development, but have not yet applied it on the job

C. I have experience as a developer on an agile team where I shared the responsibility for testing and deployment

D. I have experience as a developer on team where I focused on coding and others focused on test/QA and deployment

E. I have experience as a ScrumMaster, removing impediments but not assigning tasks

F. I have experience as a ScrumMaster, assigning tasks to ensure a high velocity

5. Choose the one response that best reflects your highest level of experience with respect to software application implementation.

A. I deployed applications directly to production

B. I developed formal and detailed application implementation plans to manage the migration of applications to production

C. I utilized Platform-as-a-Service (PaaS) offerings to trigger deployments from code commits

D. I have scripted the deployment of applications to a staging and/or production environment after development is complete

E. I have set up automated application deployments, and database migrations, from passing CI builds triggered by git commits

F. None of the above

6. Choose the statements that best describe your experience in identifying and implementing application security. (Please select all that apply.)

A. I identified encryption and secure transport requirements during application design

B. I tested applications to see that they meet all security requirements

C. I wrote code to protect public web apps from XSS, cookie poisoning, and SQL Injection attacks

D. None of the above

7. Choose the one response that best reflects your highest level of experience with regards to ServiceNow.

A. Perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow, and coordinate support and development efforts within the admin team

B. General support, administration, and maintenance of the ServiceNow platform and associated application

C. Work directly with end-users to resolve support issues within ServiceNow

D. Load, manipulate, and maintain data between Service-now and other systems

E. Create ServiceNow reports and dashboards

F. None of the above

8. Specify which ServiceNow modules you have experience and the level of that experience. This experience must be reflected in your resume. (Please select all that apply)

A. IT Service Management

B. IT Operations Management

C. IT Business Management

D. IT Asset Management

E. Governance, Risk and Compliance

F. Workplace Service Delivery

G. Procurement Service Management

H. Integration Hub

I. None of the above

9. Choose the response that best reflects your highest level of experience with respect to ServiceNow development.

A. I have not had education, training or experience related to this task

B. I have had education or training related to this task, but have not yet applied it on the job

C. I have performed development on the job related to ServiceNow. My work on these tasks was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures

D. I have performed integration tasks on the job related to ServiceNow as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee

E. I have managed activities related to ServiceNow development as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee

F. I am considered an expert in ServiceNow development. I have supervised performance of this task or I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise

10. Specify the responsibilities for ServiceNow development that you have been directly responsible for. This experience must be reflected in your resume. (Please select all that apply)

A. Prepared detailed specifications for application builds

B. Assisted with user story creation and grooming

C. Coded, tested, debugged and created technical documentation

D. Instructed, directed and checked the work of other technical team members

E. Developed front end portal, back-end console development

F. None of the above

11. Choose the one response that best reflects your highest level of experience with respect to software testing.

A. I participated in writing unit tests and automated functional tests, tests were conducted throughout the project's life cycle, tests were traceable to requirements, and automated testing tools were used to record, report and track software defects and to facilitate stress testing

B. I participated in the creation of test cases, test scripts were executed, and results were documented for management review

C. I participated on projects in which applications were tested before they were moved to production and in which any problems discovered during testing were fixed as soon as resources allowed

D. I participated in exploratory testing of applications, and documented the results

E. None of the above

12. Choose the responses that reflect your experience with regard to the administration of operating systems and/or third party tools. (Select all that apply.)

A. Linux

B. Windows

C. Atlassian products such as JIRA, Confluence, Bamboo, Stash

D. SharePoint

E. Varonis

F. Collibra

G. None of the above

13. Which of the following choices best reflects your experience in the area of customer service?

A. I coordinated/conducted meetings with managers and staff to ensure customers' needs are met

B. I established priorities to meet customer needs

C. I utilized concepts, techniques, and best practices of customer services operations to provide timely, accurate responses to inquiries from customers

D. I determined customer expectations and requirements and used that knowledge to improve work methods, procedures, products and services

E. I ensured that services or products reflect organizational goals and objectives

F. I evaluated and modified services to improve and ensure quality customer service

G. I provided customer service that was favorably recognized by a colleague, supervisor, or the customer

H. I directly investigated and resolved customer issues

I. None of the above

14. Which of the following types of documents have you written? (Select all that apply)

A. Correspondence

B. Policy guidance

C. Technical specifications

D. Technical reports

E. Regulatory / statutory material

F. Analyses of technical proposals

G. Budget justification

H. None of the above

15. From the list below, identify all of the types of audiences with which you have experience communicating orally or making oral presentations: (Select all that apply)

A. Senior officials

B. Colleagues

C. Government organizations

D. General public

E. Private industry

F. Academia

G. Professional organizations

H. Technical experts

I. None of the above

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