- Position Title
- Information Technology Specialist
- Agency
- Veterans Affairs, Inspector General
- Announcement Number
- 23-VAOIG-52-P Opens in new window
- Open Period
- Friday, March 10, 2023 to Thursday, March 23, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government?
2.
Would you like the opportunity to be considered for similar positions that require the same knowledge, skills and abilities?
3.
If you were born a male after December 31, 1959, and are at least 18 years of age, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)?
4.
Are you a current Federal employee?
5.
If you are, or ever were a Federal civilian employee, indicate the pay plan and grade level or pay band of the highest graded position you have ever held.
(limit 250 characters)
(limit 250 characters)
Assessment 1
For the GS-12 level, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 level. Specialized experience includes:
- Completing computer project assignments that are directly related to IT support, AND
- Diagnosing and resolving problems in response to customer reported incidents; AND
- Providing leadership for timely completion of tasks.
- Completing computer project assignments that are directly related to IT support, AND
- Diagnosing and resolving problems in response to customer reported incidents; AND
- Providing leadership for timely completion of tasks.
1.
Select the choice that best describes your specialized experience as stated above.
In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
2.
Do you have IT-related experience demonstrating each of the four competencies listed above?
3.
Which of the following best describes your experience for providing end-user hardware (such as workstations, peripherals, mobility devices, etc.) and software recommendations to customers? Choose the best answer.
4.
Have you provided support to configure, implement, monitor and verify customer workstation backup solutions?
5.
Which of the following best describes your experience for providing customer service to end users to resolve IT related issues? Choose the best answer.
6.
Which of the following best describes your experience providing written or oral communication in the field of information technology? Choose the best answer.
7.
Which of the following best describes your experience providing technical support to ensure customers can operate with their office IT systems? Choose the best answer.
8.
Which of these best describes your experience working on multiple IT projects or tasks concurrently? Choose the best answer.
9.
Which of the following best describes your experience in ensuring information technology readiness (such as completing site surveys, equipment connections, define cabling specifications, etc.), during office renovations and moves?
10.
This position is responsible for communicating highly technical information to others with varying levels of IT experience. Please indicate which of the following types of interpersonal communication duties you have performed in a job by selecting the appropriate statement(s). Choose all that apply.
11.
Select the statement(s) that describe your experience working with minimal supervision on a project or task? Choose all that apply.
12.
This position requires accuracy, attention-to-detail, and timeliness in the performance of completing and managing an inventory of information technology equipment at multiple locations. Which of the following best describes your experience with completing this type of activity?
13.
Which of the following security tasks have you performed without review from or consultation with a supervisor or senior IT specialist? Choose all that apply.
14.
Select the answer that best describes your experience supporting users with multi-factor authentication (i.e., Personal Identification Verification [PIV]) to access workstations and network, such as loading necessary software and drivers to allow access, training users on usage, and troubleshooting access issues.
15.
Which of the following network support tasks have you performed regularly? Choose all that apply.
16.
Which of the following tasks have you performed regularly and without review from or consultation with a supervisor or senior IT specialist? Choose all that apply.
17.
Which of the following tasks have you performed regularly and without review from or consultation with a supervisor or senior IT specialist on Voice-Over-IP systems? Choose all that apply.
18.
Which of the following tasks have you performed on multiple occasions. Choose all that apply.
19.
Which of the following tasks have you performed on wireless devices without or very little review from or consultation with a supervisor or senior IT specialist? Choose all that apply.
20.
Which of the following best describes your experience performing server support. Select all that apply.