- Position Title
- Information Technology Specialist (CUSTSPT) 12 month Register
- Agency
- Internal Revenue Service
- Announcement Number
- 23-11897508B-ITS-2210-05 Opens in new window
- Open Period
- Friday, March 31, 2023 to Wednesday, January 31, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
3.
Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
4.
Current IRS Candidate (excluding Chief Counsel and TIGTA) - Are you a current permanent career or career-conditional, Competitive Service Internal Revenue Service employee?
If you indicate "Yes" for this question, you MUST submit:
If applying for a higher grade, it is recommended to also provide:
If you indicate "Yes" for this question, you MUST submit:
- a copy of your most recent career or career-conditional SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2")
If applying for a higher grade, it is recommended to also provide:
- a copy of an SF-50, or equivalent, which clearly demonstrates you meet the 52-week time-in-grade requirements (e.g., Promotion with an effective date more than one (1) year old, Within Grade Increase at the highest grade held, SF-50, or equivalent, at the highest grade held with an effective date more than one (1) year old). (If applying for a managerial position under the IRS Payband System, time-in-grade requirements do not apply.) (If applying for a managerial position under the IRS Payband System, time-in-grade requirements do not apply.)
5.
Department of Treasury Candidate (excluding Internal Revenue Service) - Are you a current permanent career or career-conditional, Competitive Service Department of Treasury employee (e.g., Chief Counsel, TIGTA, Dept. of Mint, Fiscal Service)?
If you indicate "Yes" for this question, you MUST submit:
If applying for a higher grade, it is recommended to also provide:
If you indicate "Yes" for this question, you MUST submit:
- a copy of your most recent career or career-conditional SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2")
If applying for a higher grade, it is recommended to also provide:
- a copy of an SF-50, or equivalent, which clearly demonstrates you meet the 52-week time-in-grade requirements (e.g., Promotion with an effective date more than one (1) year old, Within Grade Increase at the highest grade held, SF-50, or equivalent, at the highest grade held with an effective date more than one (1) year old). (If applying for a managerial position under the IRS Payband System, time-in-grade requirements do not apply.)
6.
Transfer Candidate - Are you currently employed as a permanent career or career-conditional employee in the competitive service outside of the Department of Treasury?
If you indicate "Yes" for this question, you MUST submit:
If applying for a higher grade, it is recommended to also provide:
For more information, review USAJOBS Transfer sources.
If you indicate "Yes" for this question, you MUST submit:
- a copy of your most recent career or career-conditional SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2")
If applying for a higher grade, it is recommended to also provide:
- a copy of an SF-50, or equivalent, which clearly demonstrates you meet the 52-week time-in-grade requirements (e.g., Promotion with an effective date more than one (1) year old, Within Grade Increase at the highest grade held, SF-50, or equivalent, at the highest grade held with an effective date more than one (1) year old). (If applying for a managerial position under the IRS Payband System, time-in-grade requirements do not apply.)
For more information, review USAJOBS Transfer sources.
7.
Reinstatement Candidate - Were you formerly employed as a federal civilian on a permanent competitive appointment but are not currently a permanent competitive federal employee?
If you indicate "Yes" for this question, you MUST submit:
For more information, review USAJOBS Reinstatement resources and USAJOBS SF-50 resources.
If you indicate "Yes" for this question, you MUST submit:
- a copy of your most recent separation SF-50 (Notification of Personnel Action) or equivalent personnel action form which MUST reflect:
- career or career-conditional appointment type (Block 24 is Tenure 1 or 2), AND
- competitive service type (Block 34 is Position Occupied 1), AND
- a copy of an SF-50, or equivalent, that reflects your highest grade held on a permanent basis (if different than your most recent SF-50, or equivalent), AND
- if applying for a higher grade, a copy of an SF-50, or equivalent, which clearly demonstrates you meet the 52-week time-in-grade requirements (e.g., Promotion with an effective date more than one (1) year old, Within Grade Increase at the highest grade held, SF-50, or equivalent, at the highest grade held with an effective date more than one (1) year old). (If applying for a managerial position under the IRS Payband System, time-in-grade requirements do not apply.)
For more information, review USAJOBS Reinstatement resources and USAJOBS SF-50 resources.
8.
ICTAP Candidate - Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position and:
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
9.
Land Management Candidate -Are you a current or former temporary or term employee of a Land Management (LM) agency, i.e. Forest Service, Bureau of Land Management, National Park Service, Fish and Wildlife Service, Bureau of Indian Affairs, Bureau of Reclamation employee?
If you indicate "Yes" for this question, you MUST submit the following:
Land Management Employee:
For more information, review USAJOBS Land Management resources.
If you indicate "Yes" for this question, you MUST submit the following:
Land Management Employee:
- a copy of your SF-50 (Notification of Personnel Action) showing initial appointment under competitive procedures to the time-limited appointment for a total of more than 24 months without any break in service of two (2) or more years, AND
- proof of acceptable performance ratings for each period of employment used to meet the 24-month requirement.
- Former LM Employee - You must apply within two years of your last term or temporary job date of separation, provide the documents listed above AND a copy of your separation SF-50. Your most recent separation must be for reasons other than misconduct or performance.
For more information, review USAJOBS Land Management resources.
10.
Military Spouses (EO 13832) Candidate - Are you the spouse of an active-duty member of the Armed Forces -OR- the spouse of a retired/separated member of the Armed Forces with a disability rating of 100% from the Department of Veterans Affairs -OR- the un-married widow or widower of a member of the Armed Forces killed while on active duty status?
If you indicate "Yes" for this question, you MUST submit the following:
For more information, review FedsHireVets.gov.
If you indicate "Yes" for this question, you MUST submit the following:
- Verification of the marriage to the service member (i.e., marriage license or other legal documentation verifying marriage), AND
- If based on member's Active Duty status: proof of active duty status, i.e. Active Duty military orders, or spouse's Permanent Change of Station (PCS) with dates of active duty, or official documentation from the Armed Forces branch that verifies spouse's active status.
- If based on member's 100% disability: verification of the member's retirement or release/discharge from active duty AND verification of spouse's 100% service-connected disability (DD-214 and/or VA letter).
- If based on member's death: verification of the member's active duty status at the time of death (DD-214) AND verification of the member's death while on active duty (DD-1300).
- You are not eligible if you were not married to the veteran at the time of death or have since remarried.
- By selecting "Yes" below you are certifying that you were married to the veteran at the time of death and have not since remarried.
For more information, review FedsHireVets.gov.
11.
VEOA Candidate - Are you a veteran whose latest discharge was under honorable conditions and you:
If you indicate "Yes" for this question, you MUST submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
For more information, review USAJOBS Veterans resources.
- served three (3) or more years of continuous active duty service in the military (NOTE: If released shortly before completing a 3-year tour, you are considered to meet the eligibility); -OR-
- are entitled to veterans' preference?
If you indicate "Yes" for this question, you MUST submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
For more information, review USAJOBS Veterans resources.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
- No matches found
Assessment 1
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
QUALIFICATION REQUIREMENTS:
BASIC REQUIREMENTS GS-5:
Experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and
4) Problem Solving.
GS-5 LEVEL: To be eligible for this position at this grade level, you must meet one of the following requirements.
EXPERIENCE: One year IT-related experience which was at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. IT related experience for this position includes: Basic knowledge of IT processing functions to understand the stages to automate a work process. Experience must have also included work with clients and customers to assess and/or address their needs and provide information or assistance relative to the products or services; communicate effectively both orally and in writing; and identify and resolve problems, determine relevant information, demonstrate using sound judgment, and making recommendations. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
OR
EDUCATION: A bachelor's degree or equivalent degree at an accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR bachelor's degree in one or more of the fields identified above that provided a minimum of 24 semester hours in the development or adaptation of applications, systems or networks.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: A combination of experience and education at an accredited college or university equivalent to 4 years. You may combine the college credits you completed with any qualifying experience you have to total the equivalent of a four-year college education.
1.
QUALIFICATION REQUIREMENTS:
SPECIALIZED EXPERIENCE GS-5 LEVEL:
Which of the following is true about your education and/or experience?
SPECIALIZED EXPERIENCE GS-5 LEVEL:
Which of the following is true about your education and/or experience?
2.
Indicate your highest level of active participation in group meetings.
3.
Which of the following skills/tools are you proficient using?
4.
Which of the following skills/tools do you have experience using?
5.
Which of the following Information Technology-related certifications do you currently hold?
6.
What have you done recently to keep abreast of new Information technologies and trends?
7.
What security access experience do you have in resolving customer issues?
8.
What is your highest level contributing to the workplace environment?
9.
What is the highest level role you have played on a work project?
10.
Which of the following IT-related certifications do you currently hold?
11.
Indicate the highest level of experience you have performed with installation and maintenance (I&M).
12.
What have you done to keep abreast of new IT technologies and trends?
13.
What is your highest level contributing to the workplace environment?
14.
What is your security access experience in resolving customer issues?
15.
What is the highest level role you have played on a work project?
16.
What experience do you have with the following project/program management activities?
17.
Which of the following describes your approach to develop relationships with co-workers and management?
18.
What level of experience do you have working with IT vendors or contractors?
19.
What is your highest level of experience resolving conflicts with customers?
20.
Which of the following describes your approach to develop relationships within your work environment?
21.
What experience do you have working with IT vendors or contractors?
22.
What is your highest level of experience resolving conflicts with customers?
23.
When you have encountered a problem in the past that you did not know the answer to, what is the first step that you took?
24.
Which of the following best describes your experience managing your workload?
25.
Indicate the following areas in which you have experience working to resolve customers' requests.
26.
Which of the following best describes your experience resolving conflicts with customers?
27.
Which of the following reflect your experience in problem resolution?
28.
When you have encountered a problem in the past what is your highest level of experience resolving the problem?
29.
Which of the following best describes your experience managing your workload?
30.
What is your highest level of experience resolving an IT related problem?
31.
Which of the following describes your experience managing your workload?
32.
Which of the following reflect your experience in IT problem resolution?
33.
Indicate the following areas in which you have experience working with customers.
34.
Which of the following reflect your experience in IT problem resolution?
35.
What is your experience preparing written documents?
36.
Which of the following describes your writing experience?
37.
Which of the following describes your writing experience?
38.
I have used my verbal communication skills to...
39.
I have used my verbal communication skills to...
40.
I used my verbal communication skills to ...
Select “Yes” or “No” to the following question(s).
41.
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination?
42.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.