- Position Title
- Medical Support Assistant (OA)
- Agency
- Indian Health Service
- Announcement Number
- IHS-23-AQ-11901045-DE Opens in new window
- Open Period
- Monday, March 27, 2023 to Saturday, September 30, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
3.
Are you an American Indian/Alaska Native who is enrolled in a federally recognized tribe as defined by the Secretary of Interior? The Indian Health Service gives qualified American Indian/Alaska Natives preference when filling vacancies in accordance with the Indian Preference Act of 1934 (Title 25, USC, Section 472), with approved exceptions.
If eligible, submit a copy of your Bureau of Indian Affairs Form 4432, "Verification of Indian preference for employment in the Bureau of Indian Affairs and the Indian Health Service," that has been completed by authorized tribal or BIA Officials. For more information, review the IHS Indian Preference guidelines: http://www.ihs.gov/jobs/permanentDocs/indianpreference.pdf.
If eligible, submit a copy of your Bureau of Indian Affairs Form 4432, "Verification of Indian preference for employment in the Bureau of Indian Affairs and the Indian Health Service," that has been completed by authorized tribal or BIA Officials. For more information, review the IHS Indian Preference guidelines: http://www.ihs.gov/jobs/permanentDocs/indianpreference.pdf.
4.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?
If yes, confirm:
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy and
- your last performance rating of record is at least fully successful or the equivalent.
5.
Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
This position is covered by Public Law 101-630, the Indian Child Protection and Family Violence Protection Act (25 United States Code Chapter 34) requiring contact or control over Indian children. Due to this law, the agency must ensure that persons hired for these positions have not been arrested for or charged with certain crimes involving a child. Responding yes to this question can make you ineligible for employment in this position. You will be contacted if additional information is required. Have you ever been arrested for or charged with a crime involving a child?
3.
This position is covered by Public Law 101-630, the Indian Child Protection and Family Violence Protection Act (25 United States Code Chapter 34) requiring contact or control over Indian children. Due to this law, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes against persons or offenses committed against children. Responding yes to this question makes you ineligible for employment in this position. You will be contacted if additional information is required. Have you ever been found guilty of, or entered a plea of nolo contendere (no contest) or guilty to, any felonious offense, or any two or more misdemeanor offenses under federal, state, or tribal law involving crimes of violence; sexual assault, molestation, exploitation, contact or prostitution; or crimes against persons; or offenses committed against children?
4.
I certify that (1) my responses to questions one and two are made under penalty of perjury, which is punishable by fine under title 18 of the United States Code, or imprisonment of not more than five years, or both; and (2) I have received notice that a criminal check will be conducted. I understand my right to obtain a copy of any criminal history report made available to the Indian Health Service and my right to challenge the accuracy and completeness of any information contained in the report.
Assessment 1
INSTRUCTIONS: Thank you for your interest in this Medical Support Assistant (Purchase Referred Care) position with the Indian Health Service. We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
1.
Minimum Qualification, GS-05, Medical Support Assistant
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-05. Select only one response and do not leave blank.
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-05. Select only one response and do not leave blank.
2.
Minimum Qualification, GS-06, Medical Support Assistant
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-06. Select only one response and do not leave blank.
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-06. Select only one response and do not leave blank.
Select “Yes” or “No” to the following question(s).
3.
Typing Proficiency Requirement
Can you type at least 40 words per minute based on a 5-minute sample with three or fewer errors?
Can you type at least 40 words per minute based on a 5-minute sample with three or fewer errors?
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
4.
Determine eligibility of patients seeking health care.
5.
Provide instructions to customers pertaining to Patient Referral Care policies and procedures.
6.
Respond to requests for non-technical information from staff and customers.
7.
Schedule and coordinate patient appointments using a computerized scheduling program in a Purchased/Referred Care setting.
8.
Analyze information in order to make decisions or recommendations.
9.
Establish the eligibility of patients with frequently uncooperative outside agencies and the setting of controversial issues.
10.
Interpret information relating to regulations for eligible individuals.
11.
Provide individual counseling and assistance concerning beneficiary problems and related benefits that may be available under other programs such as Veterans Administration, Medicare, Medicaid, Federal Employee's Health Benefits Program, group insurance programs, local public programs, and/or private insurance.
12.
Advise and/or instruct employees on purchased/referred care (PRC) program requirements.
13.
Apply knowledge of the Privacy Act of 1974, the Health Insurance Portability and Accountability Act (HIPAA), and the Joint Commission (TJC), formerly the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
14.
Screen and/or prepare cases for reimbursement through the Catastrophic Health Emergency Fund (CHEF).
15.
Serve as a technical advisor on purchased/referred care (PRC) programmatic issues.
16.
Educate patients on healthcare laws, regulations, and procedures.
17.
Schedule and coordinate patient appointments using a computerized scheduling program in a Purchased/Referred Care setting.
18.
Verify third party eligibility, i.e., Medicare, Medicaid and/or private insurance.
19.
Work with patients to determine appropriate Patient Referral Care services.
20.
Answered questions related to processing claims according to payer guidelines.
21.
Contact the appropriate payers to reconcile differences in billed charges and payments as needed.
22.
Contacted vendors and/or companies to resolve problems with medical claims.
23.
Process contract health referrals.
INSTRUCTIONS: SECTION II. CERTIFICATION OF INFORMATION ACCURACY
As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy.
Certification of Information Accuracy
If you fail to answer this question, you will be disqualified from consideration for this position.
As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy.
Certification of Information Accuracy
If you fail to answer this question, you will be disqualified from consideration for this position.
24.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.