USA Staffing

To be qualified for this position at the GS-14 level, you must have at least one year of specialized experience equivalent to the GS-13 level. This experience is defined as:
- Monitoring and conducting quality control reviews of loan underwriting and/or loss mitigation for Federal Housing Administration (FHA) Single-Family Housing mortgage loans; AND
- Analyzing risk assessments to make determinations regarding acceptability of risk level based on FHA regulations; AND
- Managing, or leading, a team of employees, providing technical direction, and monitoring their progress towards achieving program goals and objectives.

1. Do you have one year of experience, at the GS-13 level or equivalent, as stated in the previous question?

A. Yes

B. No

2. If yes, please indicate in which position(s)/location in your resume this information can be found. (limit 250 characters)

3. Choose the response that best describes your supervisory experience.

A. I have served in a management capacity with responsibility for assigning work, adjusting priorities, assessing employee performance, which included overseeing and ensuring programmatic goals and objectives were met, target dates were adhered to, and work by staff adheres to program requirements.

B. I have served as Supervisor or Team Leader, with responsibility for coordinating the work of others, including assuring that programs are operating in accordance with set policies, standards and procedures, and that operating goals, deadlines and program requirements were achieved.

C. None of the above.

4. Choose the response(s) that best describe your experiences directing and managing a staff. Select all that apply.

A. I have experience setting goals, administering and technically directing the work of a staff of subordinates.

B. I have experience evaluating, approving or rejecting works products and performance of others.

C. Resolving employee complaints and grievances.

D. Initiating performance based corrective or disciplinary action on employees.

E. Developing and nurturing inter-office and intra-office relationships to gain cooperation for the purpose of successfully managing a project or program.

F. None of the above.

5. Choose the response that best describes your experience creating a high performance culture.

A. I have experience initiating collaborative efforts with staff and other stakeholders to survey performance and policy barriers, identified skill and competency gaps and discerned business re-engineering opportunities and then led innovative endeavors to address these issues that resulted in the implementation of wide-ranging substantive solutions.

B. I have worked in a supervisory capacity with responsibility for working with stakeholders to resolve barriers to performance and deliver outstanding customer service, ensuring the implementation of training opportunities for staff and for taking the initiative to work with others to revise processes and procedures to yield better results for all stakeholders.

C. I have served as an acting supervisor or Team Leader with responsibility for ensuring quality customer service, a high-performing staff and the resolution of performance barriers, including performance monitoring.

D. None of the above.

6. Please select the response that best describes your experience establishing workload priorities based on changing requirements.

A. I have experience juggling multiple workload items with help from a manager, prioritizing due dates based on guidance from the manager.

B. I have experience independently juggling multiple workload items, prioritizing due dates based on written guidance and assignment deadlines established by a manager.

C. None of the above.

7. Choose the response that best describes your experience establishing performance goals and setting priorities.

A. I have monitored housing programs, projects, and activities to ensure short and long-term goals are met, taking corrective action as necessary.

B. I have allocated and made adjustments to resources and work assignments to meet changing demands.

C. I have managed, motivated and led others towards achieving program related missions and goals.

D. None of the above

8. Choose the response(s) that best describe(s) your experience(s) leading a team. Select all that apply.

A. Communicating the organizations mission, vision, values, and strategic plan to team members

B. Integrating the organization's mission and vision into the team's goals and priorities

C. Coaching the team and providing advice on work methods and procedures

D. Providing advice and guidance on statutory and regulatory requirements

E. Building consensus on a team

F. None of the above

9. Please select from the following list the programs with which you have demonstrated knowledge. Select all that apply.

A. FHA 203b

B. FHA streamline credit qualifying

C. FHA 203k

D. FHA Reverse Mortgage (HECM)

E. FHA Construction to Permanent Financing Program

F. FHA loss mitigation programs for servicing Single Family loans

G. None of the above

10. Please select the response that best describes your experience with Single Family underwriting of FHA-insured Single Family mortgages and/or Loss Mitigation.

A. Independent experience interpreting, explaining and enforcing policies and procedures for these programs, and making programmatic decisions that have far-reaching impacts as a manager or lead.

B. As a member of a team or board I have experience interpreting, explaining and enforcing policies and procedures for these programs, and making programmatic decisions that have far-reaching impacts.

C. Under close supervision I have experience interpreting, explaining and enforcing policies and procedures for these programs.

D. None of the above.

11. Please select the answer that best describes your experience.

A. FHA Direct Endorsement underwriting (or single family underwriting at FHA) and FHA servicing and loss mitigation

B. FHA Direct Endorsement underwriting (or single family underwriting at FHA)

C. FHA servicing and loss mitigation

D. None of the above

12. Which of the following do you have experience performing? Select all that apply.

A. Oversight or analysis of FHA lender operations as it relates to FHA requirements for lenders offices, employment/employee requirements and all other functional and operational requirements.

B. Quality control and compliance reviews to identify non-compliance on single family mortgage loans.

C. None of the above.

13. When evaluating the factors involved in FHA single family valuation appraisals, I have experience performing appraisal reviews of the following. Select all that apply.

A. Analysis of appraisal comparables

B. Appraisal Value

C. New construction requirements for FHA loans

D. FHA requirements for manufactured housing for the 203b mortgage loan program

E. HECM

F. None of the above

14. Choose the response that best describes your experience communicating with others on FHA single family programmatic and technical matters.

A. I have experience explaining verbally or in writing, the FHA single family programs, technical requirements, to top level executives and management staff, employees and clients, and the general public to address and resolve controversial issues. This experience includes speaking or writing to an individual(s) dealing with high tension situations. I have a high level of business writing capabilities and make use of excellent grammar and sentence structure.

B. I have experience explaining technical requirements of FHA single family programs, verbally and in writing, to employees and clients, internal staff, citizen groups, and the general public to address and resolve technical/programmatic issues that required tact and diplomacy.

C. I have experience serving as an agency representative in dealing with employees and clients, and the general public on non-controversial issues.

D. None of the above.

15. Choose the types of written products you have produced as a regular (3 or more times a month) part of your job. Select all that apply.

A. Policies and guidance.

B. Standard operating procedures.

C. Performance appraisal reports.

D. Correspondence.

E. Electronic presentations.

F. Briefing materials.

G. Training materials.

H. Appraisal analysis or valuation.

I. Developed training curriculum for Single Family Mortgage Business.

J. None of the above.

16. Choose all applicable statements that relate to your experience in written communication.

A. I have prepared reports that include recommendations and possible solutions to operational issues.

B. I have drafted widely distributed written products, such as office memos, and draft office procedures.

C. I have written clear and effective correspondence, reports, and other written materials for external parties.

D. I have independently responded to non-controversial requests or inquiries.

E. I have prepared presentation materials conveying technical or programmatic requirements.

F. I have not performed any of the above tasks.

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