- Position Title
- Medical Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBSZ-11933395-23-JAC Opens in new window
- Open Period
- Wednesday, May 24, 2023 to Friday, September 29, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Select the lowest grade you are willing to accept for this position.
3.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Resume Reminder- Your resume must include the following information for each job listed:
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Below are the basic requirements for appointment as a Medical Support Assistant with the Veterans Health Administration (VHA). Select the appropriate answer to the following questions based on your level of education and experience that demonstrates you meet the basic requirements for this position.
1.
ENGLISH LANGUAGE PROFICIENCY: Medical Support Assistants must be proficient in spoken and written English in accordance with VA regulations. Are you proficient in spoken and written English?
2.
- EXPERIENCE AND EDUCATION: The basic education and experience required at the lowest grade level of this position (GS-3) is:
(1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR,
(2) Education. One year above high school;
OR,
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Do you possess the minimum education and/or experience required for this position as stated above?
Grade Level Experience: In addition to the experience required, you must also meet the all of the demonstrated knowledge, skills, and abilities. We will look for information in your application package that validates your qualification. Below you will be given the opportunity to add to your application by responding in narrative format how you demonstrate the required knowledge, skill, and ability. Responses are NOT REQUIRED, but may assist us in the determination of your qualification status. PLEASE NOTE: IF YOU DO CHOOSE TO RESPOND, ANSWERING YES WILL NOT CONTRIBUTE TO THE VALIDITY OF DEMONSTRATION. YOU MUST GIVE AN EXAMPLE OF HOW YOU APPLY IT IN YOUR WORK EXPEREINCE.
3.
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information [(PII)] into or from electronic health records, scheduling systems, and/or reports.
4.
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
5.
Ability to schedule medical appointments in a clinical setting.
6.
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
7.
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
8.
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
9.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position.
Resume Reminder - Your resume must include the following information for each job listed:
1. Full Name and address of Employer;
2. Job title;
3. Grade level & Salary;
4. Duties (you must include enough detailed information to support your specialized experience);
5. Month & year start/end dates (e.g., June 2007 to April 2008, or 06/2007 to 04/2008);
6. Full-time or part-time status (include hours worked per week);
7. Name of Supervisor or Contact;
8. Phone number and/or email of Supervisor/Contact.
1. Full Name and address of Employer;
2. Job title;
3. Grade level & Salary;
4. Duties (you must include enough detailed information to support your specialized experience);
5. Month & year start/end dates (e.g., June 2007 to April 2008, or 06/2007 to 04/2008);
6. Full-time or part-time status (include hours worked per week);
7. Name of Supervisor or Contact;
8. Phone number and/or email of Supervisor/Contact.