- Position Title
- Senior Digital User Experience Analyst - 12 Month Register (Amended)
- Agency
- Internal Revenue Service
- Announcement Number
- 23-11934242O-OSN-0301-15 Opens in new window
- Open Period
- Monday, May 1, 2023 to Wednesday, February 7, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
3.
Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
4.
IRS RPP Candidate - Are you a current IRS employee who has received a Reassignment Preference Program (RPP) notice and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential and the same work schedule (e.g., permanent, seasonal, etc.) of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
5.
ICTAP Candidate - Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position and:
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
6.
U.S. Citizen Candidate - Are you a U.S. citizen (either by birth or naturalization) or national of the United States?
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location. You may only select up to 3 location(s).
2.
Employees of the Internal Revenue Service (IRS) must demonstrate the highest level of ethics and integrity. Former employees will be subject to a screening of their prior performance and conduct with the Service, and all other applicants may be subject to reference checks of prior employment. Your responses to the following questions will be verified; Applicants providing false information may be made ineligible and will be subject to debarment for future employment opportunities with the IRS.
Please select the response that best describes your current or prior employment with the IRS. If you never worked for the Internal Revenue Service, you must select the last response "Not applicable."
Please select the response that best describes your current or prior employment with the IRS. If you never worked for the Internal Revenue Service, you must select the last response "Not applicable."
3.
Employees of the Internal Revenue Service (IRS) must demonstrate the highest level of ethics and integrity, and must be in compliance with all Federal Tax requirements. Applicants being considered for employment with the IRS will be subject to a tax check. You can "Get Your Tax Record" at http://www.irs.gov/ (https://www.irs.gov/individuals/get-transcript) and check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. Applicants not in compliance will be determined unsuitable for employment with IRS. Your responses to the following questions will be verified; Applicants providing false information may be made ineligible and will be subject to debarment for future employment opportunities with the IRS.
Please select the response that best describes your compliance with all Federal Tax requirements. You will be subject to a tax check that will verify your response to this question.
Please select the response that best describes your compliance with all Federal Tax requirements. You will be subject to a tax check that will verify your response to this question.
4.
The following question is regarding your Selective Service status. If you are a male born after December 31, 1959, and are at least 18 years of age, civil service employment law (5 U.S.C. 3328) requires that you must be registered with the Selective Service System, unless you meet certain exemptions under Selective Service law. If you are required to register but knowingly and willfully fail to do so, you are ineligible for appointment by executive agencies of the Federal Government (5 CFR 300.704). Visit http://www.sss.gov/ for additional information.
5.
If you are a current Federal employee, by what agency and organization are you employed?
6.
If you selected "Other", please enter the agency and organization.
7.
If you are a current Federal employee, what is your duty station? [City, State]
8.
If you are a Federal employee, under what type of appointment are you currently serving?
9.
If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04.
(limit 250 characters)
10.
If you are, or ever were a Federal civilian employee, indicate the pay plan and grade level or pay band of the highest graded position you have ever held. For example: GS-05, IR-02, WG-04.
11.
Are you a current or former Federal employee with reinstatement eligibility?
12.
Are you a retiree receiving a Federal annuity, either military or civilian?
Note: If you are an annuitant, your salary or annuity may be reduced upon employment.
Note: If you are an annuitant, your salary or annuity may be reduced upon employment.
13.
Have you accepted a buyout from a Federal agency within the past 5 years?
14.
Regarding the effectiveness of our recruitment strategies; how did you first hear about this job?
15.
If you answered "Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc." please indicate the name of the job board or search agent other than USAJOBS you saw the advertisement.
If you answered "Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)" please indicate the name of the Social Media platform you saw the advertisement.
If you answered "Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)" please indicate the name and state of the recruiting event.
If you answered "School/University announcement/career counselor" please indicate the name of the school/university of the announcement where you saw the advertisement.
If you answered "Third party referral, such as diversity or community organization, or employment office (Federal, state or local)" please indicate the name of the third party referral and the state you saw the advertisement.
If you answered "Newspaper (print/online)" please indicate the name of the newspaper and the state you saw the advertisement.
If you answered "Radio" please indicate the name of the radio station and state you heard the advertisement.
If you answered "Transit/Bus Advertisement" please indicate the city and state you saw the advertisement.
If you answered "Banner Advertisement - Major News Websites" please indicate the website.
If you answered "Banner Advertisement - Movie Theater Websites" please indicate the website.
If you answered "Classified Advertisement Website (Craigslist, Angie's List, etc.)" please indicate the name of the website, city and state.
If you answered "Other" please specify.
If you answered "Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)" please indicate the name of the Social Media platform you saw the advertisement.
If you answered "Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)" please indicate the name and state of the recruiting event.
If you answered "School/University announcement/career counselor" please indicate the name of the school/university of the announcement where you saw the advertisement.
If you answered "Third party referral, such as diversity or community organization, or employment office (Federal, state or local)" please indicate the name of the third party referral and the state you saw the advertisement.
If you answered "Newspaper (print/online)" please indicate the name of the newspaper and the state you saw the advertisement.
If you answered "Radio" please indicate the name of the radio station and state you heard the advertisement.
If you answered "Transit/Bus Advertisement" please indicate the city and state you saw the advertisement.
If you answered "Banner Advertisement - Major News Websites" please indicate the website.
If you answered "Banner Advertisement - Movie Theater Websites" please indicate the website.
If you answered "Classified Advertisement Website (Craigslist, Angie's List, etc.)" please indicate the name of the website, city and state.
If you answered "Other" please specify.
16.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently employed, or have been employed within the last 5 years, in any one of the categories below, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316 (relating to the Executive Schedule)?
-OR-
Are you a current or former political Schedule A, Schedule C, or an individual who serves or served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former noncareer SES appointee, or an individual who serves or served in a political capacity under Limited Term SES or Limited Emergency SES appointment in the Executive Branch?
Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316 (relating to the Executive Schedule)?
-OR-
Are you a current or former political Schedule A, Schedule C, or an individual who serves or served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former noncareer SES appointee, or an individual who serves or served in a political capacity under Limited Term SES or Limited Emergency SES appointment in the Executive Branch?
17.
If yes, identify the position held, the employing agency/organization, and the dates of the appointment. Please provide SF-50s showing your political appointment and, if applicable, resignation/termination SF-50.
Assessment 1
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
1.
SPECIALIZED EXPERIENCE: GS-15
To be minimally qualified for this position You must have at least one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service. Specialized experience for this position includes: Experience using a wide range of analytical methods and procedures to research and advise management on new website service delivery and integration to achieve organizational goals, conduct studies of website use, and implement or recommend changes. Experience with existing and emerging usability engineering processes, procedures, and tools in order to identify user audiences, assess user requirements, needs and satisfaction levels and create user interface designs, prototypes and specifications across multiple platforms. Experience in the use of analytical and evaluative methods to research emerging technologies and provide advice on the design, content creation, and development strategies for emerging media platforms. Experience with verbal and written communication skills, including the ability to deliver succinct presentations and briefings to a variety of audiences and maintain a high degree of rapport with IRS executive leadership and management. Experience with applying statutory, regulatory and policy requirements and guidelines governing the IRS and its operations to prepare recommendations affecting online application and user experience execution. Experience demonstrating a high degree of initiative, originality and creativity in order to render sound judgments regarding management and policy issues that have a direct impact on the taxpayer experience. Experience with leadership and consultative methods and techniques sufficient to meet and deal tactfully and persuasively with top agency executives, managers, employees, other agency officials and individuals resolving sensitive issues. Experience using workload management methods and techniques relative to setting work objectives, organizing resources to meet objectives in a timely and efficient fashion, establishing priorities, and coordinating the work of other team members in order to manage work effectively under the pressure of tight timeframes and changing conditions. Experience using strong leadership, project management and training skills in order to manage assigned team, control risk, ensure quality, delegate tasks and stay on point with progress.
Which of the following is true about your specialized experience?
To be minimally qualified for this position You must have at least one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service. Specialized experience for this position includes: Experience using a wide range of analytical methods and procedures to research and advise management on new website service delivery and integration to achieve organizational goals, conduct studies of website use, and implement or recommend changes. Experience with existing and emerging usability engineering processes, procedures, and tools in order to identify user audiences, assess user requirements, needs and satisfaction levels and create user interface designs, prototypes and specifications across multiple platforms. Experience in the use of analytical and evaluative methods to research emerging technologies and provide advice on the design, content creation, and development strategies for emerging media platforms. Experience with verbal and written communication skills, including the ability to deliver succinct presentations and briefings to a variety of audiences and maintain a high degree of rapport with IRS executive leadership and management. Experience with applying statutory, regulatory and policy requirements and guidelines governing the IRS and its operations to prepare recommendations affecting online application and user experience execution. Experience demonstrating a high degree of initiative, originality and creativity in order to render sound judgments regarding management and policy issues that have a direct impact on the taxpayer experience. Experience with leadership and consultative methods and techniques sufficient to meet and deal tactfully and persuasively with top agency executives, managers, employees, other agency officials and individuals resolving sensitive issues. Experience using workload management methods and techniques relative to setting work objectives, organizing resources to meet objectives in a timely and efficient fashion, establishing priorities, and coordinating the work of other team members in order to manage work effectively under the pressure of tight timeframes and changing conditions. Experience using strong leadership, project management and training skills in order to manage assigned team, control risk, ensure quality, delegate tasks and stay on point with progress.
Which of the following is true about your specialized experience?
2.
Which is true about your highest level of experience leading user experience programs at large enterprises?
3.
Which of the following best describe your expertise in creating user interface designs, prototypes and user experience specifications?
4.
Which of the following best describe your technical expertise user research and usability testing, including identifying user audiences, assessing user requirements, needs and satisfaction levels?
5.
Which of the following describes your experience developing and conducting oral presentations and/or briefings for executives, managers and senior staff?
6.
Please describe your experience communicating with internal and external audiences of stakeholders, customers and user groups.
7.
Which of the following have you done when determining the activities required to manage an enterprise or corporate level user experience program or project?
8.
Identify the types of customers for which you have interacted in the development and delivery of an enterprise or corporate level user experience program or project?
9.
What is your experience writing technical documentation independently?
10.
Which best describes your experience?
Select “Yes” or “No” to the following question(s).
11.
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination?
12.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.