- Position Title
- Digital Engagement Specialist - 12 Month Roster
- Agency
- Internal Revenue Service
- Announcement Number
- 23-11940967O-OSN-1001-14 Opens in new window
- Open Period
- Friday, May 5, 2023 to Wednesday, October 25, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
2.
Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
3.
IRS Internal Candidate - Are you a current career or career-conditional, Competitive Service Internal Revenue Service (IRS) employee? You can view a copy of your most recent SF-50 to determine if you are Competitive Service. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2".)
If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal.
If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal.
4.
IRS RPP Candidate - Are you a current IRS employee who has received a Reassignment Preference Program (RPP) notice and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential and the same work schedule (e.g., permanent, seasonal, etc.) of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
How many performance related awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
3.
Please list the names of any performance related awards and/or quality step increases you have received in the three years preceding the closing date of this announcement and the dates (MMDDYYYY) of the awards. (For example: Performance Award, 02/02/2019).
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
4.
Your annual performance appraisal and relevant awards are considered in the selection process.
Please indicate the option that best describes your most recent performance appraisal.
Please indicate the option that best describes your most recent performance appraisal.
5.
Please enter the date of your most recent performance appraisal.
6.
Please select the response that most accurately reflects your most recent performance appraisal or performance rating.
7.
What is your Standard Employee Identifier (SEID)?
8.
If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04.
(limit 250 characters)
9.
What is your current position title?
Assessment 1
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
QUALIIFICATION REQUIREMENTS:
Specialized Experience GS-14: To be minimally qualified for this position you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service: Must have experience developing, implementing and managing an enterprise-wide digital technology program that includes managing web development and design, editorial, information architecture, data transparency, social media and digital technologies in order to present Agency information to the public. Experience with digital engagement processes to plan, design, develop, deploy, and manage a variety of digital communications platforms; and experience with digital media management, including the latest technical developments to evaluate the effectiveness of digital platforms for engagement goals and best practices in management of content, to disseminate timely information to a variety of audiences. Experience using analytical and evaluative methods to plan and coordinate activities, present recommendations, provide advice and guidance, present briefings, write reports, draft policies, and procedures, and lead/participate in meetings. Experience in web metrics analysis, report crafting, and leveraging digital media analytics tools such as Google Analytics, in order to recommend changes to digital media platforms that will more effectively inform and engage target audiences. Experience with user design and user experience (UX) fundamentals; user research, persona development, website assessment, user interviews, focus groups, wireframe design, and developer requirements gathering to improve communications inside and outside the Department and meet mission objectives. Experience with security requirements and Freedom of Information and Privacy Acts associated with publication of information on public websites.
TIME-IN-GRADE REQUIREMENTS GS-14: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
Specialized Experience GS-14: To be minimally qualified for this position you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service: Must have experience developing, implementing and managing an enterprise-wide digital technology program that includes managing web development and design, editorial, information architecture, data transparency, social media and digital technologies in order to present Agency information to the public. Experience with digital engagement processes to plan, design, develop, deploy, and manage a variety of digital communications platforms; and experience with digital media management, including the latest technical developments to evaluate the effectiveness of digital platforms for engagement goals and best practices in management of content, to disseminate timely information to a variety of audiences. Experience using analytical and evaluative methods to plan and coordinate activities, present recommendations, provide advice and guidance, present briefings, write reports, draft policies, and procedures, and lead/participate in meetings. Experience in web metrics analysis, report crafting, and leveraging digital media analytics tools such as Google Analytics, in order to recommend changes to digital media platforms that will more effectively inform and engage target audiences. Experience with user design and user experience (UX) fundamentals; user research, persona development, website assessment, user interviews, focus groups, wireframe design, and developer requirements gathering to improve communications inside and outside the Department and meet mission objectives. Experience with security requirements and Freedom of Information and Privacy Acts associated with publication of information on public websites.
TIME-IN-GRADE REQUIREMENTS GS-14: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
1.
Specialized Experience GS-14: To be minimally qualified for this position you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service: Must have experience developing, implementing and managing an enterprise-wide digital technology program that includes managing web development and design, editorial, information architecture, data transparency, social media and digital technologies in order to present Agency information to the public. Experience with digital engagement processes to plan, design, develop, deploy, and manage a variety of digital communications platforms; and experience with digital media management, including the latest technical developments to evaluate the effectiveness of digital platforms for engagement goals and best practices in management of content, to disseminate timely information to a variety of audiences. Experience using analytical and evaluative methods to plan and coordinate activities, present recommendations, provide advice and guidance, present briefings, write reports, draft policies, and procedures, and lead/participate in meetings. Experience in web metrics analysis, report crafting, and leveraging digital media analytics tools such as Google Analytics, in order to recommend changes to digital media platforms that will more effectively inform and engage target audiences. Experience with user design and user experience (UX) fundamentals; user research, persona development, website assessment, user interviews, focus groups, wireframe design, and developer requirements gathering to improve communications inside and outside the Department and meet mission objectives. Experience with security requirements and Freedom of Information and Privacy Acts associated with publication of information on public websites.
Which of the following is true about your experience?
Which of the following is true about your experience?
2.
TIME-IN-GRADE REQUIREMENTS GS-14: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
Please select the response that best describes your time in grade.
Please select the response that best describes your time in grade.
For each task in the following group, choose the statement(s) from the list below that best describes your experience and/or training.
3.
Which of the following best describes your experience with digital customer service initiatives (individual project or engagement) and campaigns (series of linked or related projects or engagements)?
4.
Which of the following responses reflect your experiences with customer service delivery.
5.
Which of the following experiences have you had analyzing digital requirements to provide an optimal user experience?
6.
Which of the following experiences have you had analyzing digital requirements to provide an optimal user experience?
7.
Which of the following describes your experience working with digital content?
8.
Which of the following digital engagement experiences have been part of your design and production of producing published products?
9.
Which of the following digital engagement activities have you reviewed for quality and accuracy?
10.
Which of the following describe your project management experiences with digital engagement initiatives?
11.
Which of the following best describe your project management experiences with digital engagement initiatives?
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified" determination?
12.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.