USA Staffing

Position Title: IT Specialist (CustSpt)
Agency: National Park Service
Announcement Number: NE-1611-SAGA-23-11947683-DE Opens in new window
Open Period: Thursday, May 4, 2023 to Thursday, August 31, 2023

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

Eligibilities

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. Are you a United States Citizen?

For more information, review Employment of U.S Citizens.

A. Yes

B. No

3. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:

you are located in the same local commuting area of the vacancy; AND,
you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.

A. Yes

B. No

4. Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:

you are located in the same local commuting area of the vacancy; AND,
you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.

A. Yes

B. No

5. Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.

Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?

A. Yes

B. No

Assessment 1

Thank you for your interest in the IT Specialist (Customer Support) GS-2210-07 position at Saint Gaudens National Historic Site. For each question, choose the response that best describes your experience and/or training. Mark only one response for each question. DO NOT overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification of references as appropriate. Later steps in the selection process are specifically designed to verify your stated level of experience and demonstrated capability. THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.

1. Select the one statement that best describes the education/or experience that you possess that demonstrates your ability to perform IT Specialist work at the GS-07 level or equivalent pay band in the Federal Service. If you select more than one response, or leave this question blank, you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.

A. I have at least one year specialized experience equivalent to the GS-05 level in the Federal service (obtained in either the private or public sector) that includes providing assistance and support in: coordinating customer support activities sufficient to receive, respond to and ensure complete resolution of desktop computer issues; providing routine advice, guidance and training related to software, IT systems or equipment to enhance customer knowledge, as well as to prevent recurring help desk inquiries; -AND- must show proficiency related to Attention to Detail; Customer Service; Oral Communication, and Problem Solving. You must include hours per week worked.

B. I have completed at least 1 full year of graduate level education, -OR- Superior Academic Achievement in computer science, information systems management, information science, engineering, mathematics, operations research, statistics, or technology management or degree field that provided a minimum of 24 semester hours in one or more of the fields identified above. You must include transcripts.

C. I have a combination of education and experience that when combined together equal 100% of the requirement. To combine education and experience, first take percentage of education completed. Then take the number of months of full time experience divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify.

D. My experience and/or education is not reflected in any of the above statements.

2. Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and, 3) verify that your responses accurately describe your current level of experience and capability. Failure to agree to this statement will disqualify you from further consideration for the position.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire, that my application may be rated lower and/or I may be removed from consideration.

B. No, I do not accept this agreement and/or I no longer wish to be considered for this position.

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