- Position Title
- IT Specialist
- Agency
- Deputy Assistant Secretary for Information and Technology
- Announcement Number
- CARX-23-11948621-SPr-OCA Opens in new window
- Open Period
- Friday, April 28, 2023 to Friday, December 29, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you an employee of the department/service line indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you may be required submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Please review the instructions in the announcement. Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you may be required submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Please review the instructions in the announcement. Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Resume Reminder- Your resume must include the following information for each job listed:
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
3.
In accordance with VA Notice 22-13: Pre-Employment References Policy, pre-employment reference checks have been incorporated into the selection process. Hiring officials must conduct pre-employment reference checks with a current or previous supervisor prior to HR staff extending a tentative offer.
In the textbox below, please provide the name, telephone number and email address of at least 4 professional references. Two of these references must be a current or previous supervisor. If two supervisory references are not available, provide the name, telephone number and email address of individuals who were in a position to directly observe your work.
Please also indicate in the textbox below if you prefer to be contacted before your current or previous supervisor is contacted, or if you prefer to provide your references upon request.
*Note: Hiring Officials may request alternate/additional references.
In the textbox below, please provide the name, telephone number and email address of at least 4 professional references. Two of these references must be a current or previous supervisor. If two supervisory references are not available, provide the name, telephone number and email address of individuals who were in a position to directly observe your work.
Please also indicate in the textbox below if you prefer to be contacted before your current or previous supervisor is contacted, or if you prefer to provide your references upon request.
*Note: Hiring Officials may request alternate/additional references.
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience is subject to verification by investigation. You may be asked to provide specific examples or documentation of experience as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Time-in-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. (If you have not held a GS grade at any time in the past 52 weeks, this question does not apply to you.) For this vacancy, applicants must have held grade GS-11 or higher for at least one year to be eligible for the GS-12 grade level of this position. The grade must have been held in the Federal service but may have been in any occupation. Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you should provide an additional SF-50 to clearly demonstrate one year time-in-grade.
1.
Please select the response below that most accurately describes you:
Basic Requirements: This section includes questions about the basic requirements for this vacancy. Carefully read the following descriptions below, select ONE statement below that best describes how your IT-related experience meets the basic requirements for an IT Specialist, GS-2210-12. Applicants must meet the basic requirements in the individual occupational requirements to be fully qualified for the specified series and entry grade. Read all responses before making your selection. Note: The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration.
Select “Yes” or “No” to the following question(s).
2.
To meet the basic requirements for the Information Technology (IT) Management Series 2210 (Alternative A), you must possess:
Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
For all positions, individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Do you possess the experience to meet the basic requirements for this position?
Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
For all positions, individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Do you possess the experience to meet the basic requirements for this position?
Specialized Experience: This section includes questions about the Specialized Experience for this vacancy. Carefully read the following descriptions below, select ONE statement below that best describes how your experience meets the Specialized Experience for an IT Specialist, GS-2210-12. Specialized Experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Read all responses before making your selection. Note: The Specialized Experience MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration.
Select “Yes” or “No” to the following question(s).
3.
Do you possess one-year Specialized Experience equivalent to at least the GS-11 level? Specialized Experience is defined as coordinating customer support activities sufficient to receive, respond to, and ensure complete resolution of complex issues beyond what a help desk can resolve; providing comprehensive software, IT systems, or equipment guidance and/or training to enhance customer knowledge, as well as to prevent recurring help desk inquiries; overseeing Help Desk activities; developing clear and concise IT reports and documentation for senior IT management.
For each task in the following groups, choose the statement from the list below that best describes your experience and/or training.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
4.
Ensures Help Desk tracking and asset information is accurate.
5.
Ensures telecommunications closets are organized and connections labeled according to standards.
6.
Develops and maintains accurate and timely entries in the approved problem tracking and resolution databases.
7.
Plans and delivers technical support including troubleshooting, installation, removal, moves, and system knowledge assistance and training in response to customer requirements.
8.
Documents and provides feedback on trends associated with customer support, including viable recommendations for improvement.
9.
Provides a variety of IT support services essential to the effective operation and performance of IT systems implemented at the end user
location.
location.
10.
Provides group and one on one systems and software applications training to customers.
11.
Coaches junior IT specialists in resolving highly complex IT problems and issues.
12.
Evaluates usage patterns and incorporates customer feedback into recommendations for improving the functionality or performance of a
given system.
given system.
13.
Installs and configures approved software applications, and troubleshoots and maintains all approved customer hardware and software
applications.
applications.
14.
Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.
15.
Provides support for technology endpoints by implementing, maintaining and updating standard baseline configurations for assigned devices.
16.
Supports, manages, and implements data and system backup processes, and conducts and ensures backup maintenance and troubleshooting as needed.
17.
Utilizes experience, discretion, judgment, and knowledge in the planning, execution, operation, and maintenance of IT systems and
infrastructure.
infrastructure.
18.
Diagnoses and resolves problems in response to IT reported incidents.
19.
Reviews proposed changes to the client operation environment, and suggests resolutions and performs account management.
20.
Identifies and diagnosis problems using structured problem resolution approaches.
21.
Documents solutions to problems and recommends fundamental changes to system configurations to prevent re-occurrence.
The following is a Certification of Understanding. RESPONSE TO THIS STATEMENT IS MANDATORY. Please note, if you do not answer this question, it will result in not being considered for this position.
22.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position.
Resume Reminder - Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week). Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted and digitally signed documents linked on your resume or cover letter to determine your qualifications.
Merit Promotion Documentation Reminder - If you are a current or former Federal employee, you must provide a copy of your last or most recent SF-50, "Notice of Personnel Action." The SF-50 must identify your position, title, series, grade, step, tenure, and type of service (Competitive or Excepted). If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade IN ADDITION to your last or most recent SF-50 indicating proof of status.
Veteran's Preference Documentation Reminder - In order to receive appropriate preference consideration, you should submit proper documentation if you are claiming eligibility for veteran's preference, which includes a copy of your DD-214 (that shows character of service). Applicant's claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veteran's Preference along with the required documentation listed on the SF-15 form (such as verification of service-connected disability percentage).