- Position Title
- IT SPECIALIST (CUSTSPT) (TITLE 5)
- Agency
- Army National Guard Units
- Announcement Number
- IL-11963957-AR-23-174 Opens in new window
- Open Period
- Tuesday, May 16, 2023 to Wednesday, May 15, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
US Citizens. Are you a US Citizen?
Assessment 1
Respond to all questions. For each, choose the response that best describes your experience and/or training. Please note that your answers will be verified against the information you provide in your resume or application.
1.
Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform the work of an IT SPECIALIST (CUSTSPT) at the GS-11 grade level or equivalent pay band in the Federal Service.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Experience providing first tier technical support at a Service Desk and is also responsible for customer relationship building and problem resolution management
3.
Address problems; install, configure, troubleshoot, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
4.
Provide Tier II support for end-user hardware failures.
5.
Respond to a variety of failures to devise recovery plans for system failures.
6.
Re-image customer workstations as needed and resolves complex problems.
7.
Develop and/or use programs and techniques to isolate causes of problems and user errors.
8.
Detect damaged or lost files, optimize disk management, measure system performance, control system security, and/or extend system capabilities to support local requirements.
9.
In case of system failure, make quick fixes to restore operations, then analyze problems, develop recommendations, and work with other staff to implement changes.
10.
Trouble-shoot and repair IT systems and related components, (software & hardware) implementing Army standards and accepted practices.
11.
Coordinate support actions with user, other IT personnel, and higher levels as required.
12.
Support users on equipment and software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or the current work ticket tracking system; and serving as a point of information for workstation operations.
13.
Analyze customer problems and research database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
14.
Your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy. If you fail to answer this question, you will be disqualified from consideration for this position. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be canceled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.