- Position Title
- IT Specialist (CustSpt)
- Agency
- National Park Service
- Announcement Number
- AK-1537-YUGA-23-11964244-DE Opens in new window
- Open Period
- Wednesday, May 17, 2023 to Friday, June 9, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Assessment 1
1.
The Information Technology, GS-2210, series in the federal government requires that all applicants have the following baseline education or experience. Select the one response that best describes how your background meets the minimum qualifications for Information Technology Specialist.
Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL FOUND TO BE NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL FOUND TO BE NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
2.
From the descriptions below, select the one response that best describes how your background meets the specialized experience for an IT Specialist (CustSpt) ,GS 2210-09 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
From the questions below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position. Be sure to fully describe the experience that supports your answers to the questions below in your resume. It is important that your application package submitted, including your resume, clearly shows how you possess the experience and skills levels for each response you claim in this questionnaire. If not, you will be found not qualified or your score will be lowered. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Gather and compile detailed information from computer system users.
4.
Identify user objectives and requirements for computer systems.
5.
Perform feasibility studies for proposed computer applications
6.
Modify existing computer applications.
7.
Develop detailed specifications for acquisition of computer hardware, software, and technology.
8.
Capture details of computer system designs effectively.
9.
Configure personal computers, printers and fax machines for an administrative office.
10.
Troubleshoot communication lines to telephone systems and computers.
11.
Modify personal computer, printer, communications and fax connections to meet office operations needs.
12.
Install word processing, spreadsheet, and presentation software on office personal computers.
13.
Use operating systems, such as Windows 7 Enterprise or Windows 10, to support computer hardware system applications programs, data communication systems and network protocols.
14.
Upgrade hardware by reconfiguring personal computers and servers.
15.
Plan and install upgraded software on numerous personal computers.
16.
Initiate and monitor the backup process for the server.
17.
Recover data in event of system failure
18.
Conduct security evaluations and reviews for the purposes of enhancing IT security.
19.
Monitor daily operation of servers.
20.
Respond to help calls from Local Area Network (LAN) users, conduct troubleshooting, and resolve operating problems.
21.
Install new Operating System software and patches, and configure hardware to effectively operate on a network.
22.
Troubleshoot operating system software problems and failures.
23.
Troubleshoot systems software in a customer or help desk environment.
24.
Resolve problems, such as defective hardware components or corrupted software.
25.
Install temporary fixes to existing software applications.
26.
Recommend acquiring new software/hardware to resolve performance problems.
27.
Analyze existing system capabilities and interoperability.
28.
Identify potential sources of system performance problems.
29.
Provide individual hands-on training on the use of automated systems.
30.
Prepare and provide guidance regarding computer systems processes, procedures and/or policies.
31.
Provide technical advice, guidance, and support to program and project managers to assist them in the application of information management policies and procedures.
32.
Write procedural guidance for the use of computer systems.
33.
Work cooperatively, effectively, and cordially with people at all levels both within and outside of the organization to accomplish goals and objectives.
34.
Record and maintain details of help provided to system users.
Please select yes or no for the following questions.
35.
Do you have experience providing information and guidance to management and staff at various levels both within and external to the organization, while maintaining effective working relationships?
36.
Do you have experience establishing backup processes for individual personal computers and the server?
37.
Do you have experience developing thorough computer systems analysis reports and documents?
Verification Statement
38.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.