USA Staffing

1. GS-11 Choose the answer that best describes your education and/or experience.

A. I possess one year of specialized experience at least equivalent to GS-9 level in the Federal Service gathering information and identifying and analyzing issues to resolve problems impacting the effectiveness and efficiency of program operations. Examples include: experience developing tracking and reporting systems to monitor crosscutting programs; analyzing and evaluating data and preparing and presenting program data to management; conducting qualitative and quantitative analysis to analyze work methods; and communicating detailed procedural information for program support.

B. I possess a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to a Ph.D.

C. I possess a combination of graduate level education beyond the first two years of progressively higher graduate study and appropriate specialized experience that together meet the qualification requirements of this position.

D. I do not meet any of the requirements described above.

2. GS-12 Choose the answer that best describes your experience.

A. I possess one year of specialized experience at least equivalent to GS-11 level in the Federal Service gathering information, identifying and analyzing issues, and developing recommendations to resolve problems impacting the effectiveness and efficiency of program operations. In addition, to the specialized experience noted at the GS-11 level, experience at this level includes: recommending solutions to administrative problems and issues; providing senior-level administrative program support to guide cross-directorate activities; training staff at all levels; providing leadership and expertise in organizing and planning workshops, conferences, and seminars; and arranging for appropriate guest speakers and making presentations.

B. I do not meet any of the requirements described above.

3. Describe your experience(s) monitoring program activities using project management tools and techniques to ensure that objectives are met timely and accordingly to guidelines.

A. I have developed project plans for a project that lasted 6 or more months.

B. I have ensured that projects lasting 6 or more months meet scheduled milestones.

C. I have established project milestones in relation to expected outcomes for a project that lasted 6 or more months.

D. I have determined project outcomes for a project that lasted 6 or more months.

E. I have developed tracking and reporting systems to monitor long-term project activities.

F. I have led teams working on a project that lasted 6 or more months.

G. I have estimated resource (staff, equipment, and/or funding) requirements for a project.

H. I have determined what tasks must be completed in a project.

I. I have assigned, to other staff, portions of a project for which I was responsible and accountable.

J. I have coordinated multiple projects simultaneously where I monitored milestones, controlled costs, resolved scheduling conflicts, and achieved expected outcomes. The projects were long-term, lasting at least 9 or more months.

K. I have not monitored program activities using project management tools and techniques to ensure that objectives are met timely and according to guidelines.

4. Provide senior level administrative support in assigned program areas to facilitate organizational events and administrative activities.

A. I have provided training, mentoring, or senior level guidance to junior level staff on administrative activities such as scheduling events or carrying out administrative processes.

B. I have provided authoritative advice and guidance on administrative policies and procedures.

C. I have acted as a senior administrative advisor for an organizational entity consisting of multiple offices or divisions.

D. I have provided success factors to senior managers in scheduling conferences or organizational events.

E. I have facilitated meetings discussing administrative procedures or technical processes.

F. I have served as a team leader for an administrative cluster or unit.

G. I have coordinated the budget, monitored or approved financial transactions, or provided authoritative guidance on the use of allowable resources for an organizational entity consisting of multiple offices or divisions.

H. I have served as an Office Manager or Administrative Officer for an organization of at least 15 people.

I. I have provided administrative support in assigned program areas, but not at a senior level in the organization.

J. I have not provided this kind of administrative support.

5. I have participated as a member of a team, working group or coordinating committee established to manage a cross-functional or cross-organizational administrative activity.

A. Yes

B. No

6. Manage information using automated systems and computer software to build program support and evaluate program activities.

A. I have created databases that support program activities or are used to evaluate program activities.

B. I have created queries within databases that support program activities or are used to evaluate program activities.

C. I have created spreadsheets that support program activities or are used to evaluate program activities.

D. I have used statistical software such as SPSS (Statistical Package for the Social Sciences) or SAS (Statistical Analytical Software) to evaluate program activities.

E. I have produced charts or graphs that were used to build program support or evaluate program activities.

F. I have recommended that new data elements be added to an organization wide database or system to meet the evaluative needs of a program.

G. I have managed or implemented systems that build program support or evaluate program activities.

H. I have evaluated data systems, such as commercial off the shelf (COTS) products, comparing and contrasting them against program requirements to make a purchase recommendation to senior management.

I. I have assembled data from internal management information systems and supplemented it with other data to build program support or evaluate program activities.

J. I have used automated systems or computer software to support other kinds of program or administrative activities.

K. I have not used automated systems or computer software to build program support and evaluate program activities.

7. Select the response(s) that identify your experience evaluating project effectiveness using analytical methods and reporting findings to management.

A. I have compiled outcomes or measures that demonstrated project effectiveness, such as those related to the Government Performance and Results Act (GPRA).

B. I have measured a project's progress toward meeting goals by monitoring metrics or milestones (such as during independent research).

C. I have been responsible for quality assurance, quality control, or process compliance related to project operations.

D. I have generated projections of future project performance.

E. I have used other analytical methods to evaluate project effectiveness.

F. I have not evaluated project effectiveness using analytical methods.

8. Select the response that describes your highest level of experience analyzing operational problems or issues (e.g. bottlenecks, conflicts) and recommending solutions.

A. I recommended and implemented a solution that permanently resolved the systemic operational problem or issue.

B. I have recommended solutions to systemic operational problems or issues.

C. I have identified and gathered information around an operational problem or issue.

D. I have not performed this job function in my work assignments.

9. Produce written documents explaining detailed procedural information to gain support for program initiatives.

A. I have prepared press releases or publications describing program activities to distribute to the general public.

B. I have prepared reports explaining detailed procedural information about program initiatives.

C. I have developed documents that described detailed procedures involved in a process, such as a grant proposal process.

D. I have prepared documents that explain the purpose of a program initiative.

E. I have written letters or memoranda to gain support for program initiatives.

F. I have produced solicitations, requests for proposals (RFP's), or requests for quotations (RFQ's).

G. I have created statements of work or requirements documents.

H. I have summarized program accomplishments as related to strategic or performance goals.

I. I have prepared narrative responses or reports to present analysis or evaluations of program data.

J. I have not produced written documents explaining detailed procedural information.

10. Communicate orally to coordinate complex processes.

A. I have not communicated orally to coordinate complex processes.

B. I maintained liaison with other program offices or other agencies when coordinating a complex process.

C. I have explained complex processes to customers.

D. I have influenced managers or others to accept and implement findings and recommendations on organizational improvement or program effectiveness.

E. I have presented program initiatives or complex processes to individuals outside of the organization such as at a workshop or conference.

F. I have presented program initiatives or complex processes within the organization such as at a meeting.

G. I have represented an organizational entity consisting of multiple divisions or offices in a meeting with external groups where I was required to explain administrative or technical material.

11. Describe your experience(s) analyzing data using qualitative or quantitative methods to assess program activities and accomplishments.

A. I have analyzed the differences and distinctions within program data to understand their meaning and explain it to senior management.

B. I have calculated percentages, means, modes, or standard deviations to analyze program activities or accomplishments for an organizational entity consisting of multiple offices or divisions.

C. I have created reports that compare data sets relating to program activities or accomplishments.

D. I have analyzed data using qualitative or quantitative methods not listed here to assess program activities and accomplishments.

E. I have not analyzed data using these kinds of methods to assess program activities.

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