- Position Title
- IT Specialist (Customer Support) (Title 32) (Permanent)
- Agency
- Army National Guard Units
- Announcement Number
- VA-11968710-AR-23-246 Opens in new window
- Open Period
- Thursday, May 18, 2023 to Thursday, June 1, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
All on-board federal employees/technicians within the state for which you are applying (Title 32 and Title 5, Permanent and Excepted Indefinite). Are you a current on-board federal employee or technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1, 2,or 3).
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1, 2,or 3).
2.
All on-board National Guard Title 32 Excepted Technicians within the state for which you are applying (Title 32 Permanent and Excepted Indefinite). Are you a current on-board National Guard Title 32 Excepted Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1, 2, or 3).
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1, 2, or 3).
3.
Current Army M-Day and current Air DSG members within the state for which you are applying. Are you a current Army M-Day or current Air DSG member within the state for which this position is being advertised?
4.
All current (nationwide) federal employees. Are you a current federal employee?
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1 or 2).
5.
Are you a current National Guard member within the state for which this position is being advertised?
6.
Are you a current Permanent full-time Dual Status National Guard Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Permanent full-time status with the state National Guard.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Permanent full-time status with the state National Guard.
7.
Are you a current Temporary Indefinite full-time Dual Status National Guard Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Indefinite full-time status with the state National Guard.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Indefinite full-time status with the state National Guard.
8.
Are you a current Temporary full-time Dual Status National Guard Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Temporary full-time status with the state National Guard.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Temporary full-time status with the state National Guard.
Military Criteria
1.
Are you currently a member of the Virginia Army National Guard, regardless of employment status (Traditional, Military technician or AGR)?
NOTE: If enlistment occurred within 60 days prior to or during the advertisement period proof of enlistment in the Virginia Army National Guard must be attached to the application.
NOTE: If enlistment occurred within 60 days prior to or during the advertisement period proof of enlistment in the Virginia Army National Guard must be attached to the application.
2.
Are you currently an Enlisted Member (E5/SGT - E8/MSG) currently in the Virginia Army National Guard?
3.
Accepting a Title 32 Federal Technician position disqualifies you from continued receipt of any bonuses that you either currently may be entitled to or may be entitled to in the future while you are employed as a Title 32 Federal Technician including the Student Loan Repayment Program (SLRP). Also, Federal Technicians cannot use Tricare.
For more information concerning your bonus or SLRP benefit please contact the Virginia Army National Guard Education Department at (434) 298-6222 or by email at ng.va.vaarng.mbx.ngva-education@mail.mil.
For more information concerning your bonus or SLRP benefit please contact the Virginia Army National Guard Education Department at (434) 298-6222 or by email at ng.va.vaarng.mbx.ngva-education@mail.mil.
Assessment 1
Respond to all questions. For each, choose the response that best describes your experience and/or training. Please note that your answers will be verified against the information you provide in your resume or application.
Select “Yes” or “No” to the following question(s).
1.
Do you have experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enables understanding the stages required to automate a work process? (Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.)
2.
Do you have at least 24 months of specialized experience, equivalent to at least the GS-07 level, or equivalent pay band in other pay systems in the Federal government? This experience may also have been obtained in the private sector, but must demonstrate that it is comparable to the GS grade indicated. This experience must include activities such as:
- Experience planning the sequence of actions necessary to accomplish the assignment.
- Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
- Experience in analysis of the interrelationship of pertinent components of the system.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Do you have experience providing solutions to customer requests for assistance in resolving the less complex hardware and software problems, referring the more complex problems to a higher graded specialist?
4.
Do you have experience maintaining the customer service database for all service requests?
5.
Do you have experience capturing, maintaining and tracking warranty data for all fielded systems?
6.
Do you have experience documenting and entering all requests for advice and assistance in the customer service database?
7.
Do you have experience interacting with users to ensure proper operation of computer systems, hardware, and software?
8.
Do you have experience providing technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities?
Select “Yes” or “No” to the following question(s).
9.
Your Ratings in this questionnaire are subject to evaluation and verification. Deliberate attempts to falsify information will be grounds for disqualification. Please take this opportunity to review your review your answers. Do you confirm that you understand this warning and have reviewed your responses for accuracy?