- Position Title
- Information Technology Specialist
- Agency
- Small Business Administration
- Announcement Number
- DE-23-008-FOCW-11977267 Opens in new window
- Open Period
- Thursday, May 18, 2023 to Thursday, June 1, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
5.
For this position your home or residence will be your duty station.
Is your home or residence West of the Mississippi River in one of the following 23 states or three (3) U.S. territories: Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming, Guam, Sai Pan, and American Samoa.
Is your home or residence West of the Mississippi River in one of the following 23 states or three (3) U.S. territories: Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming, Guam, Sai Pan, and American Samoa.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Would you accept a term appointment?
Assessment 1
1.
This is an intermittent (on call) position. Are you willing to accept an intermittent position?
WARNING STATEMENT: Do not overstate or understate your level of experience and demonstrated capability. You should be aware that your ratings are subject to evaluation and verification based on the resume, and other relevant documents you submit, as well as through verification of references as appropriate. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position following acceptance. The following questions will be used to determine your minimum qualifications for this position.
2.
Carefully read the following descriptions of experience and education. Select the one that best describes your qualifications for the GS-09 Information Technology Specialist. Make sure your resume supports the response that you select. Mark only 1 response.
3.
Carefully read the following descriptions of experience and education. Select the one that best describes your qualifications for the GS-11 Information Technology Specialist. Make sure your resume supports the response that you select. Mark only 1 response.
4.
To receive proper credit, please indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
For each task in the following Competencies, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.
5.
Provide assistance to customers with a variety of PCs and laptops utilizing Microsoft Operating Systems Windows 7 or later, and Microsoft Office 2010 or later applications, including Word, Excel, and PowerPoint.
6.
Prepare standard log-in scripts and establish network access protocols to enable customers to gain local or remote access.
7.
Configure, install, upgrade, and monitor desktop and laptop hardware and software.
8.
Troubleshoot IT problems for multiple customers and provide resolutions in a manner that minimizes interruptions to business operations.
9.
Use hard drive replication technologies, such as drive-to-drive cloning, imaging overlay and network-share based imaging to create reliable PCs, laptop units, and public accessible systems.
10.
Utilize and support a hard drive encryption server based system, such as Microsoft BitLocker.
11.
To support the responses you provided to questions 5-10, please indicate the position(s) in your resume that demonstrates your experience related to network management and the tasks listed above (provide position title, company and dates only).
12.
Present training for customers on a variety of IT topics related to the benefits, capabilities and limitations of IT systems and applications.
13.
Provide guidance to customers on the proper use IT equipment and software.
14.
Participate in coordinating a wide area network with staff located at multiple locations, including installation and configuration of wide area networking hardware and software and monitoring the integration of existing Local Area Network (LAN) with Wide Area Network (WAN).
15.
Document IT work performed in conformance with agency standards.
16.
To support the responses you provided to questions 12-15, please indicate the position(s) in your resume that demonstrates your experience related to customer service and the tasks listed above (provide position title, company and dates only).
17.
Maintain an awareness of current technological enhancements and make recommendations based on identified needs.
18.
Work as a member of a team to develop consensus on deployment strategies and configurations for hardware and user interfaces, ensuring that proposed systems will meet agency mission requirements.
19.
Create tables, charts, graphs, or diagrams to organize or show information used for managerial decisions.
20.
Use computer systems and application suites to automate processes.
21.
To support the responses you provided to questions 17-20, please indicate the position(s) in your resume that demonstrates your experience related to technology awareness and the tasks listed above (provide position title, company and dates only).
22.
Assist with monitoring and evaluating system compliance with IT security requirements.
23.
Identify security vulnerabilities and risks.
24.
Implement activities designed to protect and restore IT systems, services and capabilities.
25.
Excess outdated and damaged IT equipment as outlined and directed by agency procedures.
26.
Provide management with reports on current IT equipment availability.
27.
To support the responses you provided to questions 22-26, please indicate the position(s) in your resume that demonstrates your experience related to information systems/network security and the tasks listed above (provide position title, company and dates only).
As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position/agency during the probation period. Please take this opportunity to review your responses to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) Understand this warning; 2) Have reviewed your responses to this questionnaire for accuracy; and 3) Verify that your responses accurately describe your current level of experience and capability.
28.
Failure to agree to the statement below will disqualify you from further consideration for the position.
NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or faxed (i.e., resume, veterans preference documentation, assessment questions and answers, and SF 50s) is accurate and received by the agency.