- Position Title
- IRS Internal Recent Graduate Program (UX Researcher - 12 Month Roster)
- Agency
- Internal Revenue Service
- Announcement Number
- 23-11979910S-OSB-0301-09 Opens in new window
- Open Period
- Monday, June 12, 2023 to Tuesday, June 11, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
2.
Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
3.
IRS RPP Candidate - Are you a current IRS employee who has received a Reassignment Preference Program (RPP) notice and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential and the same work schedule (e.g., permanent, seasonal, etc.) of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of RPP eligibility such as a RPP notice AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review IRS Internal Revenue Manual (IRM) 6.330.1.
4.
Recent Graduate Candidate - Are you a current career or career-conditional, Competitive Service IRS employee AND a recent graduate who has completed, within the previous two years, a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate? (Veterans unable to apply within two years of receiving their degree, due to military service obligation, have up to six years after degree completion to apply.)
If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal AND you MUST submit a copy of your transcripts to support your recent graduate eligibility. If you are a veteran, please submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
For more information, review IRS Student and Recent Graduate resources.
If you indicate "Yes" for this question, submit a copy of your most recent annual performance appraisal AND you MUST submit a copy of your transcripts to support your recent graduate eligibility. If you are a veteran, please submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
For more information, review IRS Student and Recent Graduate resources.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 1st location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 1st location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
3.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 2nd location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 2nd location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- If you do NOT have a 2nd priority, select "No additional priority location".
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
4.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 3rd location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 3rd location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- If you do NOT have a 3rd priority, select "No additional priority location".
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
5.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 4th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 4th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- If you do NOT have a 4th priority, select "No additional priority location".
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
6.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 5th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 5th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- If you do NOT have a 5th priority, select "No priority location".
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
7.
In the preference question above that states "Select the locations you want to be considered for. You must choose at least one location." you selected the location(s) you prefer to be considered for.
Below, please prioritize the locations you selected above by selecting the 6th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
Below, please prioritize the locations you selected above by selecting the 6th location you would like to be considered for. If you selected more than one location, use the following questions to prioritize each location (up to 6 locations).
- The following list includes ALL IRS locations but not all locations are available for this announcement.
- Only locations listed on the announcement and in the above question are available.
- Do NOT select locations you did not choose in the question above.
- If you do NOT have a 6th priority, select "No additional priority location".
- Applicants will NOT be considered for locations that are not included on the announcement and in the question above.
8.
How many performance related awards, (including time off in lieu of monetary), or quality step increases have you received in the three years preceding the closing date of this announcement?
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
9.
Please list the names of any performance related awards and/or quality step increases you have received in the three years preceding the closing date of this announcement and the dates (MMDDYYYY) of the awards. (For example: Performance Award, 02/02/2019).
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
You may obtain a list of your most recent awards at https://persinfo.web.irs.gov/indexawd.htm.
10.
What is your Standard Employee Identifier (SEID)?
11.
If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04.
(limit 250 characters)
12.
What is your current position title?
13.
Your annual performance appraisal and relevant awards are considered in the selection process.
Please indicate the option that best describes your most recent performance appraisal.
Please indicate the option that best describes your most recent performance appraisal.
14.
Please enter the date of your most recent performance appraisal.
15.
Please select the response that most accurately reflects your most recent performance appraisal or performance rating.
16.
Please indicate the date you met or will meet all requirements (graduation or intended graduation date) for your degree (diploma, certificate, etc.)
17.
The Recent Graduates Program offers developmental opportunities in the Federal Government intended to promote possible careers in the civil service to individuals, who have recently graduated from qualifying educational institutions or programs within the previous two (2) years OR who intend to successfully complete their educational requirements within nine (9) months of their application date OR are a veteran who, due to a military service obligation was precluded from applying to the Recent Graduates Program during a portion of the two (2) year eligibility period and have completed a degree or certificate within the past (6) years. Education must be completed prior to appointment/Enter on Duty date.
If selected, you will be placed in a position as indicated in the vacancy announcement. In order to successfully complete the Recent Graduates Program, you must complete a one (1) year training program, a minimum of at least 40 hours of interactive training, and demonstrate successful job performance. Following the completion of the program requirements, you may be considered for non-competitive conversion/placement. All program requirements will be identified in the Participant Agreement.
Please indicate which of the following best describes your eligibility for the Recent Graduate Program?
If selected, you will be placed in a position as indicated in the vacancy announcement. In order to successfully complete the Recent Graduates Program, you must complete a one (1) year training program, a minimum of at least 40 hours of interactive training, and demonstrate successful job performance. Following the completion of the program requirements, you may be considered for non-competitive conversion/placement. All program requirements will be identified in the Participant Agreement.
Please indicate which of the following best describes your eligibility for the Recent Graduate Program?
18.
All applicants are required to submit college transcripts, by the closing date of this announcement, that support the education required for this position.
Do you understand that you will not be considered for this announcement if you do not provide the transcripts necessary to verify the education claimed during the application process?
Do you understand that you will not be considered for this announcement if you do not provide the transcripts necessary to verify the education claimed during the application process?
19.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently employed, or have been employed within the last 5 years, in any one of the categories below, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316 (relating to the Executive Schedule)?
-OR-
Are you a current or former political Schedule A, Schedule C, or an individual who serves or served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former noncareer SES appointee, or an individual who serves or served in a political capacity under Limited Term SES or Limited Emergency SES appointment in the Executive Branch?
Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316 (relating to the Executive Schedule)?
-OR-
Are you a current or former political Schedule A, Schedule C, or an individual who serves or served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former noncareer SES appointee, or an individual who serves or served in a political capacity under Limited Term SES or Limited Emergency SES appointment in the Executive Branch?
20.
If yes, identify the position held, the employing agency/organization, and the dates of the appointment. Please provide SF-50s showing your political appointment and, if applicable, resignation/termination SF-50.
Assessment 1
QUALIFICATION REQUIREMENTS:
RGIP Program Requirements:
The IRS Internal Recent Graduates Program offers a developmental opportunity to IRS employees, who have recently graduated from a qualifying educational institution or program within the previous 2 years. For the Recent Graduate Program, education must be successfully completed or must be successfully completed within 9 months of this application date. To be eligible for the IRS Internal Recent Graduates Program, you must have, within the previous 2 years, completed all educational requirements for qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; or you are a veteran, who, due to a military service obligation was precluded from applying to the Recent Graduates Program during a portion of the 2-year eligibility period; or expect to graduate within 9 months of the date of your application.
If selected; you will be placed in a position as indicated in the vacancy announcement. To successfully complete the IRS Internal Recent Graduates Program, you must complete 1 year training program, a minimum of at least 40 hours of interactive training, mentorship and to demonstrate successful job performance. All conversion requirements will be identified in the Participant Agreement
SPECIALIZED EXPERIENCE: GS-09: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Experience analyzing, evaluating and planning processes and techniques to research the design, content creation and development strategies for the Web, mobile devices, and other digital taxpayer experiences. Experience using current UX based research solutions to provide improved user experience in navigating websites. Experience using new and emerging UX technologies to make recommendations and to present a consistent branded and user-centric digital experience. Experience Preparing draft reports and other substantive guidelines and materials; Conducting studies using journey mapping, service blueprints, user stories, eco system maps and persona development to help improve customer experience.
OR You may substitute education for specialized experience as follows: a Master's or equivalent graduate degree in a related field of study at an accredited college or university.
OR 2 full years of progressively higher level graduate education leading to a degree in a related field of study.
OR LL.B. or J.D., if related.
RGIP Program Requirements:
The IRS Internal Recent Graduates Program offers a developmental opportunity to IRS employees, who have recently graduated from a qualifying educational institution or program within the previous 2 years. For the Recent Graduate Program, education must be successfully completed or must be successfully completed within 9 months of this application date. To be eligible for the IRS Internal Recent Graduates Program, you must have, within the previous 2 years, completed all educational requirements for qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; or you are a veteran, who, due to a military service obligation was precluded from applying to the Recent Graduates Program during a portion of the 2-year eligibility period; or expect to graduate within 9 months of the date of your application.
If selected; you will be placed in a position as indicated in the vacancy announcement. To successfully complete the IRS Internal Recent Graduates Program, you must complete 1 year training program, a minimum of at least 40 hours of interactive training, mentorship and to demonstrate successful job performance. All conversion requirements will be identified in the Participant Agreement
SPECIALIZED EXPERIENCE: GS-09: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Experience analyzing, evaluating and planning processes and techniques to research the design, content creation and development strategies for the Web, mobile devices, and other digital taxpayer experiences. Experience using current UX based research solutions to provide improved user experience in navigating websites. Experience using new and emerging UX technologies to make recommendations and to present a consistent branded and user-centric digital experience. Experience Preparing draft reports and other substantive guidelines and materials; Conducting studies using journey mapping, service blueprints, user stories, eco system maps and persona development to help improve customer experience.
OR You may substitute education for specialized experience as follows: a Master's or equivalent graduate degree in a related field of study at an accredited college or university.
OR 2 full years of progressively higher level graduate education leading to a degree in a related field of study.
OR LL.B. or J.D., if related.
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
1.
RGIP Program Requirements:
The IRS Internal Recent Graduates Program offers a developmental opportunity to IRS employees, who have recently graduated from a qualifying educational institution or program within the previous 2 years. For the Recent Graduate Program, education must be successfully completed or must be successfully completed within 9 months of this application date. To be eligible for the IRS Internal Recent Graduates Program, you must have, within the previous 2 years, completed all educational requirements for qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; or you are a veteran, who, due to a military service obligation was precluded from applying to the Recent Graduates Program during a portion of the 2-year eligibility period; or expect to graduate within 9 months of the date of your application.
If selected; you will be placed in a position as indicated in the vacancy announcement. To successfully complete the IRS Internal Recent Graduates Program, you must complete 1 year training program, a minimum of at least 40 hours of interactive training, mentorship and to demonstrate successful job performance. All conversion requirements will be identified in the Participant Agreement.
Please indicate which of the following best describes your eligibility?
The IRS Internal Recent Graduates Program offers a developmental opportunity to IRS employees, who have recently graduated from a qualifying educational institution or program within the previous 2 years. For the Recent Graduate Program, education must be successfully completed or must be successfully completed within 9 months of this application date. To be eligible for the IRS Internal Recent Graduates Program, you must have, within the previous 2 years, completed all educational requirements for qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; or you are a veteran, who, due to a military service obligation was precluded from applying to the Recent Graduates Program during a portion of the 2-year eligibility period; or expect to graduate within 9 months of the date of your application.
If selected; you will be placed in a position as indicated in the vacancy announcement. To successfully complete the IRS Internal Recent Graduates Program, you must complete 1 year training program, a minimum of at least 40 hours of interactive training, mentorship and to demonstrate successful job performance. All conversion requirements will be identified in the Participant Agreement.
Please indicate which of the following best describes your eligibility?
2.
SPECIALIZED EXPERIENCE: GS-09: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Experience analyzing, evaluating and planning processes and techniques to research the design, content creation and development strategies for the Web, mobile devices, and other digital taxpayer experiences. Experience using current UX based research solutions to provide improved user experience in navigating websites. Experience using new and emerging UX technologies to make recommendations and to present a consistent branded and user-centric digital experience. Experience Preparing draft reports and other substantive guidelines and materials; Conducting studies using journey mapping, service blueprints, user stories, eco system maps and persona development to help improve customer experience.
OR You may substitute education for specialized experience as follows: a Master's or equivalent graduate degree in a related field of study at an accredited college or university.
OR 2 full years of progressively higher level graduate education leading to a degree in a related field of study.
OR LL.B. or J.D., if related.
Which or the following is true about your education and/or experience?
OR You may substitute education for specialized experience as follows: a Master's or equivalent graduate degree in a related field of study at an accredited college or university.
OR 2 full years of progressively higher level graduate education leading to a degree in a related field of study.
OR LL.B. or J.D., if related.
Which or the following is true about your education and/or experience?
3.
TIME-IN-GRADE REQUIREMENTS: GS-09
Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
4.
In addition to the online application and resume, you must submit a current annual Performance Appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal?
Did you receive a fully successful, equivalent, or higher rating on your most recent performance appraisal?
5.
If you answered "I do not have a recent performance appraisal." in the previous question, please indicate why you do not have a current performance appraisal otherwise please enter N/A.
6.
Please select the option that best describes your most recent performance appraisal.
7.
Please enter the date of your most recent performance appraisal
8.
Please select the rating that you achieved on your most recent performance appraisal. For Non-IRS CTAP employees select the response that most accurately reflects your most recent performance rating.
9.
Are you currently in the same Business Operating Division and job series as the position for which you are applying to via this announcement?
10.
Which of the following is your highest level of experience working on a team?
11.
Please select the following that supports your experience in the workplace.
12.
What is your experience assisting co-workers?
13.
Which of the following sources have you reviewed to conduct research and make decisions?
14.
Which of the following analytical methods have you used and explained to others either verbally or in writing?
15.
What is your experience preparing written technical documents?
16.
Which of the following tasks have you performed while working with internal and/or external stakeholders/customers?
17.
Select all of the following tasks that you have performed in User Experience (UX) Research.
18.
Which of the following have you used to ensure an accurate, quality product?
19.
Which of the following tasks describe your experience managing time and workload?
20.
Which best describes how you have managed your workload?
21.
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified" determination?
22.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.