- Position Title
- Disaster Recovery Specialist (Bilingual)
- Agency
- Small Business Administration
- Announcement Number
- DE-23-CSC-1190848 Opens in new window
- Open Period
- Friday, June 2, 2023 to Friday, June 30, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Would you accept a term appointment?
Assessment 1
WARNING STATEMENT: Do not overstate or understate your level of experience and demonstrated capability. You should be aware that your ratings are subject to evaluation and verification based on the resume, and other relevant documents you submit, as well as through verification of references as appropriate. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position following acceptance. The following questions will be used to determine your minimum qualifications for this position.
1.
Selective Placement Factor: This position has a bilingual requirement. You must be able to speak and write fluently in English and in Spanish. You will be required to demonstrate your fluency in English and Spanish.
2.
Carefully read the following descriptions of experience and education. Select the one that best describes your qualifications for GS-09 Disaster Recovery Specialist. Make sure your resume supports the response that you select. Mark only 1 response.
3.
Carefully read the following descriptions of experience and education. Select the one that best describes your qualifications for the GS-11, Disaster Recovery Specialist. Make sure your resume supports the response that you select. Mark only 1 response.
4.
To receive proper credit, please indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
For each task in the following Competencies, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.
5.
Conveying specific program or product information to existing or prospective customers.
6.
Calming upset or highly emotional customers.
7.
Assisting a diverse customer base in a call center or telesales environment.
8.
Representing a company/organization to the public supporting a wide array of products and services.
9.
Using problem solving skills to address telephone call inquiries, resolve problems, and prepare documentation related to such as necessary.
10.
Collaborating with others on teams to accomplish work-related activities.
11.
Explaining credit concepts and loan origination requirements to a diverse audience.
12.
Discussing various types of financial documents such as tax returns, income (profit and loss) statements, schedules of liabilities, balance sheets, and/or credit or loan applications with customers.
13.
NARRATIVE: To support the responses you provided to questions 05-12, please indicate the position(s) in your resume where you demonstrated oral communication skills to respond to customer inquiries or provide information (provide position title, company and dates only).
14.
Writing for a diverse audience.
15.
Preparing written reports on a variety of topics.
16.
Communicating in writing on specific program or product information to existing or prospective customers.
17.
Prepares detailed written reports to management concerning the job performance of team members.
18.
To support the responses you provided to questions 14-17, please indicate the position(s) in your resume where you demonstrated written communication skills to respond to customer inquiries or provide information (provide position title, company and dates only).
19.
Using computer programs such as Microsoft products and other Windows based computer programs to create, retrieve, print, modify, and save a variety of documents, including correspondence, forms and spreadsheets.
20.
Navigating between multiple computer programs/systems simultaneously to locate pertinent information.
21.
Entering data into a variety of computer systems accurately and efficiently.
22.
Using email system to read and send professional correspondence.
23.
Accepting and processing electronic payments over the telephone.
24.
NARRATIVE: To support the responses you provided to questions 19-23, please indicate the position(s) in your resume where you used computers, software applications, and automated systems to accomplish work (provide position title, company and dates only).
25.
Explaining and assisting borrowers in completing loan applications and loan closing documents associated with home and/or business loans.
26.
Troubleshooting and rectifying issues related to loan closings and loan disbursements.
27.
Assisting business organizations (e.g. corporations, general and limited partnerships, and/or Limited Liability Companies) with closing loans.
28.
Accepting payments from customers and demonstrating knowledge with financial accounts and payment processing.
29.
Portraying a solid understanding of individual and business tax returns, financial statements, and mortgage documentation, and explaining them to customers using simple language.
30.
NARRATIVE: To support the responses you provided to questions 25-29 please indicate the position(s) in your resume where you applied knowledge of the loan application process, loan closing methods and procedures, and financial practices (provide position title, company and dates only).
31.
Leading a collaborative team of three or more people.
32.
Relaying agency mission and management goals to a team to accomplish program objectives.
33.
Responding to team members on subject matter and system use relating to program delivery.
34.
Communicating performance expectations.
35.
Providing feedback to management on employee performance.
36.
NARRATIVE: To support the responses you provided to questions 31-35 please indicate the position(s) in your resume where you provided information to team members or others on an organization's policies/procedures and employee performance (provide position title, company and dates only).
As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position/agency during the probation period. Please take this opportunity to review your responses to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) Understand this warning; 2) Have reviewed your responses to this questionnaire for accuracy; and 3) Verify that your responses accurately describe your current level of experience and capability.
37.
Failure to agree to the statement below will disqualify you from further consideration for the position.
NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or faxed (i.e., resume, veterans preference documentation, assessment questions and answers, and SF 50s) is accurate and received by the agency.