USA Staffing

For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
- Analyzing and evaluating office administrative operations and policies and recommending changes to improve effectiveness and consistency of administrative operations; AND
- Troubleshooting office support issues and performing administrative functions such as scheduling meetings and conferences, controlling correspondence, and maintaining appointment calendars for management; AND
- Researching and interpreting information needed to prepare reports, and to respond to requests for information.

1. Select the answer that best describes your experience.

A. I have one full year of specialized experience at the GS-11 level or equivalent as described above.

B. I do not have one full year of specialized experience at the GS-11 level or equivalent as described above.

2. Please specify where you have documented the above experience in your resume. (Indicate place of employment, job title, and length of time performing the duties).

For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service.
Specialized experience for this position includes:
- Applying office administrative operations and policies in order to fulfill all administrative needs for an office or organization; AND
- Troubleshooting office support issues and performing administrative functions such as, scheduling meetings and conferences, controlling correspondence, and maintaining appointment calendars for management; AND
- Researching and interpreting information needed to prepare reports, and to respond to requests for information.

OR

Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related

OR

You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education

3. Select the answer that best describes your experience.

A. I have one full year of specialized experience at the GS-09 level or equivalent as described above.

B. I do not have one full year of specialized experience at the GS-09 level or equivalent as described above.

4. Please specify where you have documented the above experience in your resume. (Indicate place of employment, job title, and length of time performing the duties).

5. From the list below, select the choice that most closely represents your experience with planning, coordinating, and arranging meetings, conferences or workshops.

A. I arrange meetings for my organization based on specific instructions from my supervisor or other higher-level employee. Arrangements are typically limited to reserving an office or conference room and informing attendees of time and location. Attendees are typically from within the same office/organization.

B. I have independently planned and coordinated high level meetings within my organization (typically with heads of offices or organizations but not characterized as headquarter or national level office). This included making travel arrangements, insuring proper meeting rooms were reserved, and insuring for proper levels of access.

C. I have independently arranged meetings for my assigned office/organization. This typically involves arranging for a conference room/office, and informing attendees of time and location. Attendees are typically from within the local organization but may occasionally include other offices or external parties. If travel is involved, it is typically arranged for by the attendee’s organization/office.

D. I do not have any experience as described in the choices above.

6. Please select the response that best describes your highest level of experience related to office automation tasks.

A. I use a wide range of the functions of multiple software types (word processing, spreadsheets, and database) to meet the needs of the office.

B. I have saved and retrieved electronic files or documents, inserted and deleted text in letters and memoranda, entered data into established spreadsheets or databases, printed documents, and sent and received electronic mail.

C. I create a wide range of documents, often requiring complex formats, using the advanced functions of one software type (e.g., edit and reformat lengthy drafts, generate tables of contents), lists of exhibits, indexes, and revise complex databases or spreadsheets.

D. I select the most appropriate software based on the nature of the work and my knowledge of the features of the full range of software types, create documents using multiple software types (e.g., reports containing graphics, charts or tables), and develop new databases or spreadsheets to meet office needs.

E. I analyze office procedures to determine how automation can improve work processes, develop improved methods and procedures, provide written and/or oral guidance on new procedures, and instruct other employees on use of hardware and/or software.

F. None of the above

7. Which statement(s) best describes your level of experience managing the administrative process and flow of information in an office?

A. Coordinate incoming and outgoing executive letters, reports, memoranda, as well as sensitive, confidential, or personnel-related matters.

B. Provide administrative support in a busy office setting with changing demands.

C. Act as liaison between supervisor and staff, coordinating deadlines and suspense actions.

D. Manage multiple tasks/assignments, while adjusting schedule to meet unexpected deadlines.

E. None of the above

8. From the following list, please identify the type(s) of contact(s) that you interact/communicate with on a daily basis.

A. High level officials in the organization

B. Immediate staff of Department officials

C. Professional individuals

D. High-ranking officials outside of the Department

E. Members of the public

F. None of the above

9. Select all of the following statements that best describe experience communicating orally.

A. Provided oral guidance/training on policy implementation, regulations, and/or procedures

B. Facilitated communications and activities between organizational entities

C. Presented program review/evaluation findings which facilitate the understanding and acceptance of solutions and recommendations

D. Provided oral presentations covering program and technical topics to a wide variety of audiences

E. Resolved conflicts or problems in an organizational setting

F. Successfully argued to implement recommendations and defended conclusions to peers, managers, and outside stakeholders

G. Served as a representative on an internal or external task group, or as a subject matter expert

H. None of the above

10. Please select all the following written communication related tasks you have performed.

A. Prepared position papers or fact sheets

B. Developed materials for and coordinated scheduling of training for agency staff

C. Prepared comprehensive reports of analytical or technical findings that presented ideas and concepts in a clear, precise manner

D. Presented briefings and formal presentations to senior management concerning an evaluated organization, program or project

E. Authored multiple complex evaluation/review reports that are large in scope or controversial in nature

F. None of the above

11. Which functions have you applied in email or calendar software to perform professional or academic work?

A. Schedule meetings

B. Send invitations

C. Create appointments

D. Create events on a supervisor's calendar

E. Manage multiple calendars for high level officials

F. Set up an out-of-office message

G. Attach documents to an appointment invitation

H. None of the above

12. Which types of software programs have you used in your work?

A. Web-based collaboration software (e.g., SharePoint)

B. Photo editing software (e.g., Adobe Photoshop, Corel)

C. Diagramming software (e.g., Microsoft Visio)

D. Spreadsheet software (e.g., Microsoft Excel)

E. Publishing software (e.g., Microsoft Publisher, Adobe PageMaker)

F. Project tracking software (e.g., Microsoft Project)

G. None of the above

13. Which statement best describes your highest level of experience manipulating data with an automated data processing system (e.g., Microsoft Access, Oracle)?

A. I do not have training, education, or experience with automated data processing systems.

B. I have completed training or education related to automated data processing systems, but have not used this in my work.

C. I have accessed or reviewed records in an automated data processing system.

D. I have entered and/or edited records in an automated data processing system.

E. I have extracted data from an automated data processing system by running an existing query.

F. I have written new queries in an automated data processing system.

G. I have developed new systems and/or improved the functioning of an automated data processing system (e.g., poor table design, incorrectly keyed).

Select “Yes” or “No” to the following question(s).

14. I have worked with customers outside the company/agency on issues providing resolution to problems.

A. Yes

B. No

15. Experience must be clearly documented in your resume to receive credit. Please indicate where in your resume this experience can be found. (List position title, employer, and dates of employment.) (limit 250 characters)

16. From the list below select the type of experience you have had which indicates your experience identifying and analyzing problems and developing solutions to those problems.

A. I have analyzed documents and determined the impact on tasks

B. I have located and applied appropriate guidance to accomplish tasks

C. I have analyzed a problem, evaluated the guidance, and developed a solution

D. None of the above

17. I have conducted staff research in connection with problems, proposals, or matters of issue, which involved the following. (Select all that apply)

A. Locating, selecting, and citing reference materials

B. Reviewing publications, reports, and news items

C. Collecting and analyzing data

D. Verifying facts and statistic

E. Preparing charts, graphs, or displays

F. None of the above

18. Choose the statement that best describes your experience analyzing problems and developing solutions with minimal supervision or guidance.

A. I have independently analyzed documents and determined their impact on my tasks.

B. I have analyzed and developed solutions to complex problems with assistance and guidance from others.

C. I have independently analyzed, evaluated guidance and developed solutions to complex problems.

D. I have no experience conducting independent analysis.

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