- Position Title
- Supervisory IT Specialist (CUSTSPT)
- Agency
- Office of the Assistant Secretary for Administration and Management
- Announcement Number
- DH-23-CHI-OCIO-12009538-KMT Opens in new window
- Open Period
- Tuesday, June 20, 2023 to Monday, July 3, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former DOL employee who meets the definition of a "surplus" or "displaced" employee, in which received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF)? If yes, confirm:
you are located in the same local commuting area as the vacancy; AND,
you are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
you are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
your last performance rating of record is at least fully successful or the equivalent?
Note: To verify your eligibility, you must submit copies of the appropriate documentation, such as a reduction in force (RIF) separation notice, a SF50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. You must also submit documentation to reflect your current (or last) performance rating of record.
you are located in the same local commuting area as the vacancy; AND,
you are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
you are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
your last performance rating of record is at least fully successful or the equivalent?
Note: To verify your eligibility, you must submit copies of the appropriate documentation, such as a reduction in force (RIF) separation notice, a SF50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. You must also submit documentation to reflect your current (or last) performance rating of record.
3.
Are you a current or former federal employee displaced from a position in a Federal agency other than DOL who meets the definition of a "surplus" or "displaced" employee, in which received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF)? If yes, confirm:
you are located in the same local commuting area as the vacancy; AND,
you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
your last performance rating of record is at least fully successful or the equivalent?
Note:To verify your eligibility, you must submit copies of the appropriate documentation, such as a reduction in force (RIF) separation notice, a SF50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. You must also submit documentation to reflect your current (or last) performance rating of record.
you are located in the same local commuting area as the vacancy; AND,
you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
your last performance rating of record is at least fully successful or the equivalent?
Note:To verify your eligibility, you must submit copies of the appropriate documentation, such as a reduction in force (RIF) separation notice, a SF50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. You must also submit documentation to reflect your current (or last) performance rating of record.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Would you accept a term appointment?
3.
I understand that the responses I selected in this questionnaire must be fully supported by detailed descriptions of my work experiences in my resume. In the event that my responses are not supported by my resume, the human resources office will amend my responses to more accurately reflect the level of competency demonstrated in my resume.
4.
I understand submission of supporting documentation, e.g., transcripts, DD-214, SF-50, Most recent performance appraisal dated within 18 months (or reason explaining why one cannot be provided) may be required for this position. I also understand that my application will not be considered if the required supporting documentation is not submitted or is not submitted in accordance with the time frames indicated in the announcement.
5.
Where did you first learn about this Department of Labor (DOL) job opportunity?
6.
Please provide the name of the institution/college/university or organization/program/network where you first heard about this Department of Labor (DOL) job opportunity. If you learned about this DOL job opportunity through a DOL Sponsored Career Fair, please provide the name of the career fair. If you learned about this job through OCIO, please specify if it was through OCIO LinkedIn, OCIO Twitter or another OCIO Outreach Method. If not applicable, please enter N/A.
(limit 250 characters)
Core Questions
1.
Are you a current Federal employee?
2.
If you are, or ever were, a Federal civilian employee, please indicate pay plan of the highest graded position you held.
3.
If you selected "Other", please enter the Pay Plan. If not applicable, please enter N/A.
(limit 100 characters)
4.
If you are, or ever were, a Federal civilian employee, please indicate the highest-grade level you held.
5.
If you are, or ever were, a Federal civilian employee, please indicate the dates of the highest title, series, graded position you held (MM-YYYY to MM-YYYY or Present, or if not applicable, please enter N/A.).
Note: Time-In-Grade restrictions apply in relation to advancement to General Schedule positions of employees in the competitive service. (limit 150 characters)
Note: Time-In-Grade restrictions apply in relation to advancement to General Schedule positions of employees in the competitive service. (limit 150 characters)
6.
If you are, or were, a Federal employee who held a permanent position in the competitive service, what is the highest full performance level* of that position?
*Full Performance Level: The highest grade level in an employment career ladder. For example, if the position is a Secretary, grade GS-5 with a target grade or promotion potential to GS-7, the GS-7 grade level is the full performance grade level of the position. It is the highest grade in the Secretary position's employment career ladder (i.e., GS-5, GS-6, GS-7).
*Full Performance Level: The highest grade level in an employment career ladder. For example, if the position is a Secretary, grade GS-5 with a target grade or promotion potential to GS-7, the GS-7 grade level is the full performance grade level of the position. It is the highest grade in the Secretary position's employment career ladder (i.e., GS-5, GS-6, GS-7).
7.
Does the Department of Labor employ any member of your family?
8.
If yes to previous question, please provide the name, relationship, organization in which employed, and location if known. If not applicable, please enter N/A.
(limit 250 characters)
9.
Are you a retiree receiving a Federal annuity, either military or civilian?
Note: If you are an annuitant, your salary or annuity may be reduced upon employment.
Note: If you are an annuitant, your salary or annuity may be reduced upon employment.
10.
Have you accepted a buyout from a Federal agency within the past 5 years?
11.
For DOL employees only, what is your bargaining unit status?
12.
Are you currently serving or have you served in a Political Appointment in the Federal Government?
Assessment 1
Thank you for your interest in this Supervisory Information Technology (IT) Specialist (CUSTSPT), GS-2210-14 position with the U.S. Department of Labor, Office of the Chief Information Officer (OCIO). Please read each question below carefully and select the response that best describes your experience as it pertains to meeting the requirement for the Supervisory IT Specialist (CUSTSPT) position. This section will be used to determine if you possess the experience needed to qualify for this position.
1.
GS-14: From the descriptions below, select the one response that best describes your experience as it relates to the basic requirements for this position:
2.
What types of supervisory/leadership functions have you performed? (Select all that apply)
3.
Describe your skills in Leadership (Must be demonstrated in your resume):
4.
Select the area(s) in which you have substantial experience using business management and strategic planning processes in managing a team's activities. (Select all that apply)
5.
Select the statement below that best describes your highest level of experience managing multiple assignments, conflicting priorities, and multi-tasking, while maintaining good customer service and meeting various deadlines.
6.
Have you worked in an environment where attention to detail was critical to successfully completing work assignments?
7.
Select the statement that best describes your highest level of experience in strategic planning (Must be demonstrated in your resume).
8.
Please select the one statement that best describes your experience leading customer-focused IT initiatives for the enterprise. (Must be demonstrated in your resume)
9.
Which of the following best reflects the highest level of skill you have demonstrated on a routine basis as a part of your job in providing customer service to individuals within or outside of your organization? (Select one)
10.
Which of the following choices best reflects your experience in the area of customer service? (Select all that apply)
11.
Select the statements that describe your experience in oral communication.
12.
Select the answer(s) that best describes your experience identifying and analyzing problems, and providing recommended solutions. (Select all that apply)
13.
Select the response that best reflects your experience as it pertains to resolving problems, analyzing alternatives, and negotiating differences in order to implement changes.
14.
Select the answer(s) that best describes your ability to develop new insights into situations and apply innovative solutions to make organizational improvements; create a work environment that encourages creative thinking and innovation; and design and implement new or cutting-edge programs and processes. (Select all that apply)
15.
Choose the statement(s) that describe your experience providing help desk support for a large multi-discipline IT system to a broad diversity of users distributed over a wide geographical area encompassing multiple time zones. (Select all that apply)
16.
Please select the statements that describe your experience with the planning, development, and operations of IT Services within an Information Technology Infrastructure Library (ITIL) Framework. (Select all that apply)
17.
Please describe your experience in the application of IT guidelines and principles such as ITIL, HDI, CMMI, COBIT, and/or NIST, or other related guidelines and principles, which you used in performing IT Service Management work.
18.
Please select the answer that describes your experience, of at least two years duration, in work that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. (Must be demonstrated in your resume)
19.
Select the best answer that describes your experience with Contingency Planning:
20.
Please select all of the following that apply to your experience with performance measurement processes:
21.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.