- Position Title
- Public Safety Dispatcher
- Agency
- National Park Service
- Announcement Number
- PW-1547-OC-23-12009884-DE Opens in new window
- Open Period
- Friday, June 23, 2023 to Monday, October 23, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
3.
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Assessment 1
Thank you for your interest in the Public Safety Dispatcher GS-2151-05/06/07/08 positions with the National Park Service, Lake Mead National Recreation Area. Your responses to this questionnaire in conjunction with other portions of your completed application may be evaluated to determine your qualifications. Please carefully follow the instructions for each question. You must select only ONE response for each item. If you change a response, be certain to erase (unclick) the incorrect response before you submit the application. Once you have submitted your application, items with more than one response or items that are left blank will not receive credit. THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL FOUND TO BE NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
Minimum Qualifications for Public Safety Dispatcher GS-2151-05 (Screen-Out).
1.
From the descriptions below, select one response that best describes how your background meets the minimum qualification specialized experience or education requirements for a Public Safety Dispatcher GS-2151-05 position. Read all responses before making your selection. If you do not meet these specialized experience requirements, you will be considered not qualified and will not receive consideration for this position.
Minimum Qualifications for Public Safety Dispatcher GS-2151-06 (Screen-Out).
2.
From the descriptions below, select one response that best describes how your background meets the minimum qualification specialized experience or education requirements for a Public Safety Dispatcher GS-2151-06 position. Read all responses before making your selection. If you do not meet these specialized experience requirements, you will be considered not qualified and will not receive consideration for this position.
Minimum Qualifications for Public Safety Dispatcher GS-2151-07 (Screen-Out).
3.
From the descriptions below, select one response that best describes how your background meets the minimum qualification specialized experience or education requirements for a Public Safety Dispatcher GS-2151-07 position. Read all responses before making your selection. If you do not meet these specialized experience requirements, you will be considered not qualified and will not receive consideration for this position.
Minimum Qualifications for Public Safety Dispatcher GS-2151-08 (Screen-Out).
4.
From the descriptions below, select one response that best describes how your background meets the minimum qualification specialized experience or education requirements for a Public Safety Dispatcher GS-2151-08 position. Read all responses before making your selection. If you do not meet these specialized experience requirements, you will be considered not qualified and will not receive consideration for this position.
Telecommunications:Knowledge of the concepts, principles, and theories of transmissions, broadcasting, switching, control, construction, or operation of telecommunications systems
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
5.
Operate a radio console with various functions such as encryption, alert tones, multi-channels, and frequency and/or phone patch capabilities.
6.
Operate a radio system in accordance with policy (ex: agency specific, {NTIA} National Telecommunications and Information Administration, {FCC} Federal Communications Commission) while providing communications and support to law enforcement, fire and other public safety personnel.
7.
Operate a multiline phone system including answering both emergency and business lines, transferring, conferencing, redirecting and prioritizing calls.
8.
Coordinate communication (ex: radio, cell phone, frequency/phone patch) interfaces both internal and inter operational to support emergency personnel during critical, escalating, emergency incidents and managing and prioritizing competing traffic.
9.
Provide appropriate emergency responses to 911 and non-emergency telephone calls.
10.
Operate communications equipment such as 911 telephones, computer aided dispatch system and/or radio networks.
11.
Monitor alarm systems including intrusion, fire, robbery, panic and maintenance related systems.
12.
Disseminate law enforcement crime data to law enforcement via radio or telephone systems.
13.
Apply call prioritization system guidelines to emergency situations.
14.
Solve problems in terms of ability to perceive, form valid conclusions, arrive at sound judgments and make proper decisions.
15.
Provide pre-arrival instructions to the caller to keep caller informed on responding emergency personnel.
Technical Competence:Knowledge of how to perform one's job. Refers to specialized knowledge that is acquired through formal training or extensive on-the-job experience.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
16.
Operate a radio console with various functions such as encryption, alert tones, multi-channels, and frequency and/or phone patch capabilities.
17.
Perform criminal history/background investigations for criminal investigations.
18.
Monitor alarm systems including intrusion, fire, robbery, panic, and maintenance related systems.
19.
Operate a multi-frequency, multi-organization radio console to communicate with emergency first responders.
20.
Identify potential vulnerabilities in geographic areas to promote public and employee safety.
21.
Work in a fast-paced environment switching between multiple critical tasks with constantly changing priorities.
22.
Provide appropriate emergency responses to 911 telephone calls.
23.
Maintain computer system security in compliance with standard operating procedures.
24.
Operate communications equipment such as computer aided dispatch system (CAD) and radio networks.
25.
Dispatch public safety information and/or emergency services to multiple jurisdictions.
Database Administration:Knowledge of the principles, methods, and tools for automating, developing, implementing, or administering database systems.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
26.
Assist in preparation of reports ensuring proper coding, data entry, and quality control of data.
27.
Disseminate law enforcement data via radio, electronic, or telephone systems.
28.
Enter information into various criminal justice networks.
29.
Capturing documentation per incident to include times, response and what occurred.
30.
Apply call prioritization system guidelines to emergency situations.
31.
Document dispatch activities such as calls for service and radio transmissions utilizing a computerized radio log or a Computer Aided Dispatch (CAD) system.
Interpersonal Skills:Considers and responds appropriately to the needs, feelings, and capabilities of others; adjusts approaches to suit different people and situations.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
32.
Utilize feedback from supervisors and applies recommendations to improve performance.
33.
Solve problems in terms of ability to perceive, form valid conclusions, arrive at sound judgements, and make proper decisions.
34.
Utilize questioning techniques to document information and determine response.
35.
Provide pre-arrival instructions to callers.
Written Communication:Expresses facts and ideas in writing in a succinct and organized manner.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
36.
Utilize a computer aided dispatch system to track all personnel and incidents.
37.
Assist in development of operating plans or guides for organizational source materials.
38.
Prepare written records to capture all significant events that occurred during the shift.
39.
Operate a teletype network computer to complete official correspondence.
40.
Submit findings and recommendations to supervisors.
41.
Prepare reports out lining findings and recommendations for the Emergency Communications Center.