- Position Title
- Public Safety Dispatcher
- Agency
- Army Installation Management Command
- Announcement Number
- NCDE239730533426DS Opens in new window
- Open Period
- Saturday, July 1, 2023 to Monday, October 2, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
External Recruitment Military Spouse Preference
I am a military spouse who is currently married to my active duty sponsor. I am exercising my preference eligibility for positions within the local commuting area of my sponsor's current duty station. I certify that I have not accepted nor declined a permanent, continuing Federal or non-appropriated fund position in the local commuting area of our current duty location.
NOTE 1: Military spouses are eligible for one permanent noncompetitive appointment using their preference eligibility for the duration of the active duty sponsor's assignment to a permanent duty station, as long as the military spouse has not declined or accepted a permanent Federal or non-appropriated fund position in the commuting area of the sponsor's current duty location. If you certify that you have not used your preference at your sponsor's current duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action.
NOTE 2: You must include a copy of the Military Spouse PPP Self-Certification Checklist along with the documents identified on the checklist to verify your eligibility for MSP.
NOTE 3: MSP applies if you are ranked among the "best qualified" for this vacancy, and the list established from this announcement is used to fill the vacancy.
NOTE 4: MSP does not apply, however, when preference would violate statutes or regulations on veterans' preference or nepotism.
Supporting Documentation: You must provide a signed Military Spouse PPP Self-certification Checklist, PCS orders/verification of duty location assignment, a copy of marriage certificate or license and documents as listed on the Military Spouse PPP Self-certification Checklist.
Are you a military spouse eligible for preference under delegated examining procedures?
I am a military spouse who is currently married to my active duty sponsor. I am exercising my preference eligibility for positions within the local commuting area of my sponsor's current duty station. I certify that I have not accepted nor declined a permanent, continuing Federal or non-appropriated fund position in the local commuting area of our current duty location.
NOTE 1: Military spouses are eligible for one permanent noncompetitive appointment using their preference eligibility for the duration of the active duty sponsor's assignment to a permanent duty station, as long as the military spouse has not declined or accepted a permanent Federal or non-appropriated fund position in the commuting area of the sponsor's current duty location. If you certify that you have not used your preference at your sponsor's current duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action.
NOTE 2: You must include a copy of the Military Spouse PPP Self-Certification Checklist along with the documents identified on the checklist to verify your eligibility for MSP.
NOTE 3: MSP applies if you are ranked among the "best qualified" for this vacancy, and the list established from this announcement is used to fill the vacancy.
NOTE 4: MSP does not apply, however, when preference would violate statutes or regulations on veterans' preference or nepotism.
Supporting Documentation: You must provide a signed Military Spouse PPP Self-certification Checklist, PCS orders/verification of duty location assignment, a copy of marriage certificate or license and documents as listed on the Military Spouse PPP Self-certification Checklist.
Are you a military spouse eligible for preference under delegated examining procedures?
3.
Interagency Career Transition Assistance Plan
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.
ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.
*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.
Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application: A copy of your agency notice; AND,
A copy of your most recent annual performance appraisal; AND,
A copy of your most recent SF-50 noting current position, grade level, and duty location. Additional information regarding ICTAP eligibility can be found in the OPM Employee's Guide to Career Transition. For more information, review the USAJOBS Resource Center.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy and
• your last performance rating of record is at least fully successful or the equivalent.
ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position.
*Note: Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference.
Supporting documentation: Federal employees seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.704, by submitting a copy of the following documents with your completed application: A copy of your agency notice; AND,
A copy of your most recent annual performance appraisal; AND,
A copy of your most recent SF-50 noting current position, grade level, and duty location. Additional information regarding ICTAP eligibility can be found in the OPM Employee's Guide to Career Transition. For more information, review the USAJOBS Resource Center.
Assessment 1
Thank you for your interest in a Public Safety Dispatcher, GS-2151-07 position with the Department of the Army. Your resume and the responses you provide to this Assessment Questionnaire will be used to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
Minimum Qualifications
1.
Select the one statement that best describes the education and/or experience that you possess that demonstrates your ability to perform the work of Public Safety Dispatcher at the GS-07 grade level or equivalent pay band in the Federal Service.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Apply integrity, courage, empathy, and compassion to sensitive situations.
3.
Quickly assess the situation to gain control.
4.
Use analytical methods to determine an appropriate course of action in difficult situations.
5.
Analyze difficult situations to determine an appropriate course of action.
6.
Communicate utilizing multi-line telephone and radio systems to effectively coordinate and respond to emergency situations.
7.
Operate computer aided dispatch systems to effectively coordinate and respond to emergency situations.
8.
Utilize computer systems such as the National Crime Information Center (NCIC) to access sensitive law enforcement information.
9.
Utilize computer systems such as the Transaction Information for Management of Enforcement (TIME) to access sensitive law enforcement information.
10.
Utilize computer systems such as the National Law Enforcement Telecommunications System (NLETS) to access sensitive law enforcement information.
11.
Compile information and documents to assist others prepare for meeting.
12.
Create and maintain office files in accordance with an established filing system.
13.
Comply with the records management systems to ensure accurate files.
14.
Establish and maintain files pertaining to assigned work.
15.
Communicate effectively with co-workers to reach common work objectives.
16.
Communicate in person with walk-in customers who are seeking general information.
17.
Demonstrate courtesy and tact when providing customer service in difficult situations.
18.
Demonstrate excellent telephone etiquette and verbal communication skills at all times.
19.
Produce documents utilizing word processing and data base software utilizing such products as Microsoft Office Suite and in particular EXCEL.
20.
Demonstrate professional approach when dealing with individuals and team members.
21.
Communicate with customers and ask clarifying questions to ensure understanding.
22.
Handle difficult situations with customers in a calm and professional manner.
23.
Analyze information to make informed decisions that benefit the customer.
24.
Adjust your approach based on customer needs.
25.
Your responses to the Announcement and Assessment Questionnaires, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy.