- Position Title
- PASSPORT AND VISA SPECIALIST
- Agency
- Development Finance Corporation (formerly Overseas Private Investment Corporation)
- Announcement Number
- OA-23-DE-12026689MM Opens in new window
- Open Period
- Wednesday, June 28, 2023 to Wednesday, July 5, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Are you a federal retiree receiving an annuity?
3.
Political, Schedule C, Non-career SES Appointee: In the last five years, based on the closing date of this announcement, have you been or are you currently an employee in the Executive Branch serving on a political, Schedule C, or Non-career SES appointment? If yes, and you are selected through this vacancy announcement, you may be required to obtain approval by the Office of Personnel Management (OPM) prior to beginning employment.
A political appointee is an appointment made by the President without confirmation by the Senate (5 CFR 213.3102(c)) OR an Assistant position to a top-level Federal official if filled by a person designated by the President as a White House Fellow (5 CFR 213.3102(z)). A Non-career SES appointee is approved by the White House and serves at the pleasure of the appointing official without time limitations. A Schedule C appointee occupies a position excepted from the competitive service by the President, or by the Director, OPM, because of the confidential or policy-determining nature of the position duties.
A political appointee is an appointment made by the President without confirmation by the Senate (5 CFR 213.3102(c)) OR an Assistant position to a top-level Federal official if filled by a person designated by the President as a White House Fellow (5 CFR 213.3102(z)). A Non-career SES appointee is approved by the White House and serves at the pleasure of the appointing official without time limitations. A Schedule C appointee occupies a position excepted from the competitive service by the President, or by the Director, OPM, because of the confidential or policy-determining nature of the position duties.
4.
Have you accepted a buy-out/Voluntary Separation Incentive Payment (VSIP) within the past 5 years?
Recruitment Source
1.
How did you learn about this job opportunity?
2.
If you selected 'Other' in the preceding question, please tell us where you heard about this job opportunity.
Assessment 1
For items 1 and 2, please read the following statements carefully. Your response to the following questions will determine whether you will be eligible for this position or not. If you respond "No" to any question in this section, you will not be eligible for consideration for this position.
1.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire will be true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I provide may be investigated. I understand that responding "No" to this item will result in me not being considered for this position.
2.
Are you willing to submit to an initial and periodic background investigation, including a fingerprint check and a credit check?
We will evaluate your resume and responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification and must be supported by your resume and supporting documents.
3.
Select the one statement that best describes the experience and/or education level that demonstrates you meet the Minimum Qualification requirements to perform the duties of a Passport and Visa Specialist, GS-0967-7.
4.
Select the one statement that best describes the experience and/or education level that demonstrates you meet the Minimum Qualification requirements to perform the duties of a Passport and Visa Specialist, GS-0967-9.
For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Select only one letter for each item. Failure to support your answer to this questionnaire in your resume may result in a lowered score or loss of consideration.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
5.
Assist customers with the preparation of passport and visa applications to ensure accuracy and completeness.
6.
Establish and maintain travel related program files to comply with an organizations' procedures.
7.
Process and track visa and passport applications in a database to monitor completion.
8.
Utilize and maintain a database to track expiration dates for passports and visas to ensure travelers have valid documentation prior to international travel.
9.
Take passport photos, accept and review applications, and complete visa requests to support an agency's international travel program.
10.
Deliver passport and visa applications and retrieve completed products from Department of State and various foreign embassies to ensure that agency personnel have the required documentation for international travel in advance of scheduled travel.
11.
Comply with safety and security procedures to ensure that passport applications, passports and visas are properly secured in a General Services Administration approved locked safe.
12.
Research policy and regulatory material to determine requirements for unique situations involving the passport and application process.
13.
Provide direction, guidance, or instruction to employees to ensure accurate completion of documentation required to obtain a passport or visa.
14.
Provide guidance to employees regarding travel restrictions to ensure employees are informed prior to departing on international travel assignments.
15.
Develop effective and productive, working relationships with customers, peers, and supervisors to achieve goals and objectives.
16.
Deliver customer related report metrics to on a routine basis to identify and resolve issues and enhance the customer experience.
17.
Keep supervisor informed of progress, accomplishments, and status of related work to ensure that established milestones are met in a timely manner.
18.
Analyze areas of customer concern or dissatisfaction to determine strategic approach to enhance the customer experience.
19.
Apply knowledge of provisions of law, treaties, rules, and regulations pertaining to birth, identity, and citizenship to support the examination and adjudication of applications for passports.
20.
Apply knowledge of provisions that govern entitlement to diplomatic and official passports and knowledge of agreements with other countries to the issuance of passports and visas.
21.
Stay abreast of guidance and updates pertaining to international travel to ensure all requirements are met to obtain a passport and visa.
22.
Comply with safety and security procedures to ensure that passport applications, passports and visas are properly secured in a General Services Administration approved locked safe.
23.
Apply legal precedent to determine an applicants' eligibility for various types of visas.
24.
Adapt guidelines to support operational needs of a jurisdiction or office.
25.
Explain the requirements for obtaining a passport or visa to customers (establishing proof of citizenship, residence, and identity) to support the passport and visa application process.
26.
Communicate professionally with foreign nationals working in multi-cultural embassies to establish relationships.
27.
Communicate with team members on information and status of work to ensure continuous customer support is provided to customers during absence or emergency situations.
28.
Ask probing questions to clarify gaps or inconsistencies in applications and supporting documentation to ensure accurate, timely processing.
29.
Communicate with customers to uncover the probability of fraud without alerting persons to the purpose of the inquiry.
30.
Review passport and visa applications and supporting documents to determine if additional information is needed.
31.
Ascertain facts and veracity of statements, evidence, and representations to support passport and visa application requirements.
32.
Review applications for completeness ensuring appropriate signature, affirmation of statements, verification of identity, and supporting documentation are provided to ensure timely processing of passport and visa.
33.
Apply independent judgment in adapting available information to resolve travel and other matters within the travel purview.