- Position Title
- Correspondence Coordinator
- Agency
- Federal Retirement Thrift Investment Board
- Announcement Number
- FRTIB-23-DE-036-12036697 Opens in new window
- Open Period
- Thursday, July 13, 2023 to Sunday, July 23, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position?
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
3.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
Preferences
1.
Would you accept a term appointment?
Assessment 1
Thank you for your interest in the Correspondence Coordinator, GS-0303-08 position with the Federal Retirement Thrift Investment Board. We will evaluate your resume and your responses to this Occupation Questionnaire to determine if you are among the best qualified for this position. Please review your responses for accuracy before you submit this questionnaire. It is important to note that all of your responses are subject to review and verification based on the documents and references you submit. If after reviewing your resume and supporting documentation a determination is made that you have overstated your qualifications and / or experience, you will be rated ineligible, or your score will be lowered.
1.
At the GS-08 grade level, you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience is defined as experience which involves working with the technical aspects of office administration, controlled correspondence, data processing, or file management; and experience providing direct support to specialists and analysts by locating and preparing information and documentation for further handling.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Applies rules, regulations, or written guidelines to complete correspondence work assignments in order to determine acceptability for its administration.
3.
Evaluates documents against written criteria to decide subsequent processing.
4.
Initiates and receives direct telephone calls to resolve discrepancies regarding incomplete forms or documentation needed for further processing.
5.
Recommends changes to the tracking systems, office processes, policies and procedures to enhance their support of the Agency's services and programs.
6.
Reviews and categorizes incoming correspondence based on internal guidelines.
7.
Contacts applicants, claimants or other interested individuals to elicit information. (i.e. explaining actions taken, reporting on progress; responding to inquiries or requests for information, etc).
8.
Answers telephone inquiries to explain benefit or record information of a legal or technical nature.
9.
Composes written responses to answer inquiries, such as confirming factual information from an automated or printed record using standard paragraph language.
10.
Maintains a tracking system for correspondence records, including logs, files, and electronic correspondence.
11.
Maintains Office files in accordance with Agency and National Archives and Records Administration standards.
12.
Navigates a Windows based operating system to search a number of automated systems for information in order to respond to inquiries.
13.
Uses a personal computer and automated system to enter data, complete forms and correct errors and omissions on documents, files and records.
14.
Accesses computer systems, personal computers, and other related computer equipment for various records and reports.
15.
Works with clients and customers to assess their needs.
16.
Anticipates and meets the needs of both internal and external customers.
17.
Provides a range of services to assist customers.
18.
Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for your non-selection or for your dismissal. If, after reviewing your resume and/or supporting documentation, a determination is made that you have overstated your qualifications and/or experience, you will be removed from consideration or your score will be lowered. Please take this opportunity to review your responses to ensure their accuracy.