- Position Title
- IT Specialist (CUSTSPT)
- Agency
- Office of Personnel Management
- Announcement Number
- 23-DMM-12071678-DH Opens in new window
- Open Period
- Thursday, August 3, 2023 to Wednesday, August 9, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current employee of the Office of Personnel Management (OPM) who meets the definition of surplus or displaced from a position in the competitive service? If yes, confirm you meet all of the following requirements:
- You are located in the same local commuting area of the vacancy;
- Your grade is equivalent to or below the grade level of the vacancy;
- Your last performance rating of record is at least fully successful or the equivalent.
3.
Are you a current or former federal employee who meets the definition of displaced (CFR 330.702) from a position in the competitive service from a Federal agency? If yes, confirm you meet all of the following requirements:
- You are located in the same local commuting area of the vacancy;
- Your grade is/was equivalent to or below the grade level of the vacancy;
- Your last performance rating of record is at least fully successful or the equivalent;
- It has been less than a year from your separation from Federal service (see ICTAP eligibility period CFR 330.708.)
4.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
1.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently employed, or have been employed within the last 5 years, in any one of the categories below, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316?
-OR-
Are you a current or former Schedule A or Schedule C political appointee, or an appointee who serves/served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former political appointee or non-career SES Executive Branch employee?
Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316?
-OR-
Are you a current or former Schedule A or Schedule C political appointee, or an appointee who serves/served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former political appointee or non-career SES Executive Branch employee?
Assessment 1
Select “Yes” or “No” to the following question(s).
1.
Basic Requirements: You must have Information Technology (IT) related experience that demonstrates proficiency in each of the following competencies. Do you have:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
2.
Please select the response which best demonstrates how you meet the qualification requirements for the GS-14 IT Specialist (CUSTSPT) - Digital Services UX Designer.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
3.
Coordinate service product development efforts in alignment with Product Managers, CX Strategist, and Engineers.
4.
Evaluate new and emerging technologies or commercial cloud products to meet critical customer and business partner mission needs.
5.
Manage client expectations throughout the product development while ensuring deliverables are up to quality standards at the end of each product release.
6.
Assess the state of current projects in components to plan and lead interventions when needed.
7.
Work with other recognized technical experts to develop a coordinated approach to unique problems.
8.
Build a community of practice to support user-centered technology development and management approaches.
9.
Develop policies, plans, or procedures to ensure the continued reliability, security, and functionality of IT systems that are human centered and drive continuous value.
10.
Provide recommendations for the reallocation of resources in response to change considering impact to schedule, quality, and cost of deliverables.
11.
Use customer data and user research to drive digital product and service design.
12.
Understand of how core functional strategic components (governance, measurement, people, technology, service design, and process) fit together.
13.
Evaluate customer requirements, including a high degree of originality and innovation in identifying and removing impediments.
14.
Develop, communicate, or manage a customer's new or modified technical requirement and relay that back to the development team.
15.
Provide advice and guidance to various levels to establish effective working relationships with internal and external partners.
16.
Manage a complex lists of action times, project deliverables, and timelines to ensure successful project delivery.
17.
Make decisions that account for uncertainties, either because of changing demands or business requirements.
Select “Yes” or “No” to the following question(s).
18.
Have you received awards or been recognized as part of your annual performance appraisal for work that was based on performance of one or more of the competencies described for this position? You may submit documentation of this recognition.
Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning; 2) have reviewed your responses to this questionnaire for accuracy and; 3) verify that your responses accurately describe your current level of experience and capability.
19.
Failure to agree or respond to the statement below will disqualify you from further consideration for this position.