USA Staffing

Position Title: Telecommunications Specialist (Mobile Service Coordinator)
Agency: U.S. Agency for Global Media
Announcement Number: DE-12077643-23-KT Opens in new window
Open Period: Friday, August 11, 2023 to Thursday, August 24, 2023

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:

you are located in the same local commuting area of the vacancy
your grade is equivalent to or below the grade level of the vacancy AND
your last performance rating of record is at least fully successful or the equivalent.

You will be required to submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50.

For more information, review the USAJOBS Resource Center.

A. Yes

B. No

3. Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? If yes, confirm:

you are located in the same local commuting area of the vacancy
your grade is equivalent to or below the grade level of the vacancy and
your last performance rating of record is at least fully successful or the equivalent.

You will be required to submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50.

For more information, review the USAJOBS Resource Center.

A. Yes

B. No

1. Where did you learn about this U.S. Agency for Global Media job opportunity?

A. USAGM Careers web page

B. USAJOBS website

C. Career Fair, Conference, or Conventions

D. Vacancy Announcement Posting

E. Friend/Relative

F. Social Media

G. Professional Organization

H. Radio/TV

I. School, College, Counselor

J. Other

1. GS-11 - Choose one answer that best describes your education and experience.

A. I possess at least one year of specialized experience equivalent to the GS-9 grade level in the Federal service performing work related to the duties of the position such as experience in evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology. Specialized experience for this position also includes: Troubleshooting mobile devices which includes, cellular phones, iPads, laptops, apps they support, and system updates, as examples; Advising and troubleshooting mobile device issues, such as with Microsoft Word, Excel, PowerPoint, system updates, pop ups, and how they interact with the overall operations of the device; Evaluating, analyzing, managing, and assisting in improving agency mobile communications systems and device operations; AND Preparing training sessions, using Microsoft Teams Meetings, Team Live Events, PowerPoint or similar programs, to provide presentations to agency employees and contractors.

B. I have successfully completed a Ph.D. or equivalent doctoral degree or at least three full years of progressively higher level graduate education leading to such a degree in a field related to the work of this position as described in the vacancy announcement. I will submit transcripts with my application as required

C. I possess a combination of specialized experience and graduate education beyond the first two years of graduate study that together meet the requirements for this position. I will submit transcripts with my application as required.

D. I do not meet any of the requirements as described above.

2. Select the highest level of experience you have answering help-emails, chats, calls, and texts from employees and/or responding to troubleshooting tickets concerning mobile devices.

A. Manages this assignment as an on-call specialist, providing solutions to mobile devices such as mobile phones, laptops, and devices using SharePoint, and locates the problem independently.

B. Assists higher-level specialists in managing help tickets and instances of outages in using, for example, a Team app, work cell, or other digital media equipment that interfaces with agency transmitting devices.

C. At the training level is assisting specialists in various tasks and research for telecommunications issues, such as with outages using a SharePoint laptop site, cell phones, or team chats, as examples.

D. Have the education listed and related to the requirements for telecommunications, by educational institutions, and/or the Office of Personnel Management.

E. None of the above.

Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.

3. Provides advice on usage settings, apps of various types for mobile phones, and guides customers to final or productive solutions. Performs training on various aspects of apps included with devices and the interaction of mobile phones with agency laptops or other office equipment.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

E. I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist or train them in doing this task because of my expertise.

4. Identifies system malfunctions to determine the sources and causes of problems with devices.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

5. Select the answer that best describes your highest level of experience with the contracting and acquisition process for telecommunications.

A. I have experience independently completing duties as an agency Contract Officer Representative (COR) or equivalent role. I have translated organization mobile requirements, met with superiors to determine needs, and prepared statements of work for the contracting and acquisition processes. Experience includes duties with personnel services purchases such as mobile devices, office equipment and supplies.

B. I have experience completing duties as an agency Contract Officer Representative (COR) or equivalent role. I have prepared statements of work for the contracting and acquisition processes. Experience includes duties with personnel services purchases such as mobile devices, office equipment and supplies.

C. I have prepared statements of work for the contracting and acquisition process. I also have experience assisting with purchasing items or services on behalf of my employer.

D. I have assisted with purchasing items or services on behalf of my employer.

E. None of the above.

Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.

6. Maintain an agency Mobile Policy governing the usage rules and regulations for all government mobile telephony or similar devices.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

7. I have experience performing telecommunication duties including: (select all that apply)

A. Team Lead on various types of projects to review the Agency’s Mobile Policy, which governs usage rules and activities, meets with supervisor to inform of issues with customers.

B. Broad level of experience in assisting division managers in maintaining the Agency’s Mobile Policy, attending meetings, as an example, and discussing rules and regulations for inclusion in the meetings.

C. Presents presentations and training sessions to agency personnel on mobile devices and updates. Prepares a PowerPoint in order to show the training and sends this document to the attended audience once the session is complete.

D. Received certification or university certificates in mobile policy and maintains educational updates to remain abreast of current rules, policies, and regulations.

E. Experience and skill with Microsoft Endpoint Manager mobile device management systems and knowledge and skill in repairing mobile devices.

F. Technical knowledge and experience in supporting mobile device technology, systems, and services and knowledge of mobile device technology, particularly iPhone and Windows platforms in order to repair the device or request a replacement.

G. None of the above.

Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.

8. Prepares memorandum, statements of work, purchase orders, and necessary documents required to provide superiors with all types of telecommunications device or equipment requests and receives written or automated authorization.

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

9. Communicates with agency customers through email; teams chat or similar platforms; text messages; and/or phone in order to troubleshoot and resolve equipment and device issues.

A. Manages all mobile and telecommunications device issues and provides solutions in writing via email, chat, or texts.

B. Walks the customer through the various steps to, for example, restart a mobile phone, explain the Wi-Fi capability, and check for errors of various apps.

C. Prepares reports of phone and app usage of agency employees in order to obtain circumstances of outages and solutions provided.

D. Assists and resolves issues of customers or agency broadcasting journalists, or similar work, and provides solutions to assist in their news sessions by communicating in writing.

E. None of the above.

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