- Position Title
- Telecommunications Specialist (Mobile Service Coordinator)
- Agency
- U.S. Agency for Global Media
- Announcement Number
- ST-12077644-23-KT Opens in new window
- Open Period
- Friday, August 11, 2023 to Thursday, August 24, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
- retired from active military service with a service-connected disability rating of 30% or more
For more information, review USAJOBS Veterans resources.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Resource Center.
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Resource Center.
4.
Have you completed three years of substantially continuous service immediately before separation from an unlimited, career-type Foreign Service appointment that meets a requirement for career tenure?
-OR-
Have you had service that began with a non-temporary Foreign Service appointment counting towards the 3-year service requirement for career tenure and have been separated within the past 30 days from the career-type appointment in the Foreign Service?
-OR-
Have you had service that began with a non-temporary Foreign Service appointment counting towards the 3-year service requirement for career tenure and have been separated within the past 30 days from the career-type appointment in the Foreign Service?
5.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Resource Center.
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy and
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Resource Center.
6.
Are you a current or former employee of a land management agency (Forest Service; Bureau of Land Management; National Park Service; Fish and Wildlife Service; Bureau of Indian Affairs; or Bureau of Reclamation) who is claiming eligibility under the Land Management Workforce Flexibility Act and meet ALL of the following:
Note: Service must be in the competitive service and have been at a successful level of performance or better. Part-time and intermittent service will be credited only for time actually worked. Non-pay status (such as LWOP) is credited for up to six months in a calendar year; anything beyond six months is not credited. Applicants are responsible for providing sufficient information/documentation to determine if the 24 month criteria is met.
- was originally hired to a time-limited position under a competitive appointment;
- served one or more time-limited appointments at a land management agency for a period totaling more than 24 months without a single break in service of two or more years;
- performed at an acceptable level during each period of service; AND
- if no longer employed by the land management agency, have been separated for no more than two years, and whose most recent separation was for reasons other than misconduct or performance.
Note: Service must be in the competitive service and have been at a successful level of performance or better. Part-time and intermittent service will be credited only for time actually worked. Non-pay status (such as LWOP) is credited for up to six months in a calendar year; anything beyond six months is not credited. Applicants are responsible for providing sufficient information/documentation to determine if the 24 month criteria is met.
7.
Are you the spouse of a member of the Armed Forces on active duty AND that service member has permanent change of station orders to the geographic area of a duty station listed on this announcement?
-OR-
Are you the spouse of a member of the Armed Forces who retired with a disability rating of 100 percent at the time of retirement or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?
-OR-
Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active-duty status?
If eligible, you must submit eligibility documentation such as marriage certificate, military orders/proof of active-duty status, permanent change of station orders, DD-214 Certificate of Release or Discharge from Active Duty, VA Letter reflecting 100% Disability, DD-1300 Report of Casualty, and/or SF-15. For more information, review USAJOBS Military Spouses.
-OR-
Are you the spouse of a member of the Armed Forces who retired with a disability rating of 100 percent at the time of retirement or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?
-OR-
Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active-duty status?
If eligible, you must submit eligibility documentation such as marriage certificate, military orders/proof of active-duty status, permanent change of station orders, DD-214 Certificate of Release or Discharge from Active Duty, VA Letter reflecting 100% Disability, DD-1300 Report of Casualty, and/or SF-15. For more information, review USAJOBS Military Spouses.
8.
Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past twelve months?
-OR-
?
Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past 36 months and is requesting an extension of your non-competitive eligibility due to your military service, status as a full-time student or other experience related to this position?
-OR-
Are you a current or former Peace Corps employee who has completed at least 36 months of continuous service and has been separated from the Peace Corps for less than three years?
If yes, submit a copy of your description of service or other proof of non-competitive eligibility.
If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.
-OR-
?
Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past 36 months and is requesting an extension of your non-competitive eligibility due to your military service, status as a full-time student or other experience related to this position?
-OR-
Are you a current or former Peace Corps employee who has completed at least 36 months of continuous service and has been separated from the Peace Corps for less than three years?
If yes, submit a copy of your description of service or other proof of non-competitive eligibility.
If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.
9.
Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
10.
Were you formerly employed as a federal civilian on a permanent competitive appointment but are not currently a permanent competitive federal employee?
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
- Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) AND
- Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
11.
Are you currently employed as a civilian employee in the competitive service in a federal agency other than the agency hiring for this position?
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
- Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) and
- Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
12.
Are you currently employed as a Federal employee in the competitive service at U.S. Agency for Global Media?
If eligible, submit a copy of your most recent Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
If eligible, submit a copy of your most recent Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
- Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) and
- Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
13.
Are you a veteran whose latest discharge was under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility) OR
- are entitled to veterans' preference
For more information, review USAJOBS Veterans resources.
14.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- recently separated (within the past 3 years) • are a disabled veteran • served on active duty during a war, campaign or expedition OR
- received an Armed Forces Service Medal If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
For more information, review USAJOBS Veterans resources.
Preferences
1.
Where did you learn about this U.S. Agency for Global Media job opportunity?
Assessment 1
1.
GS-11 - Choose one answer that best describes your education and experience.
2.
Select the highest level of experience you have answering help-emails, chats, calls, and texts from employees and/or responding to troubleshooting tickets concerning mobile devices.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Provides advice on usage settings, apps of various types for mobile phones, and guides customers to final or productive solutions. Performs training on various aspects of apps included with devices and the interaction of mobile phones with agency laptops or other office equipment.
4.
Identifies system malfunctions to determine the sources and causes of problems with devices.
5.
Select the answer that best describes your highest level of experience with the contracting and acquisition process for telecommunications.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
6.
Maintain an agency Mobile Policy governing the usage rules and regulations for all government mobile telephony or similar devices.
7.
I have experience performing telecommunication duties including: (select all that apply)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
8.
Prepares memorandum, statements of work, purchase orders, and necessary documents required to provide superiors with all types of telecommunications device or equipment requests and receives written or automated authorization.
9.
Communicates with agency customers through email; teams chat or similar platforms; text messages; and/or phone in order to troubleshoot and resolve equipment and device issues.