- Position Title
- Medical Support Assistance
- Agency
- Veterans Health Administration
- Announcement Number
- CBTB-12088615-23-MSA Opens in new window
- Open Period
- Tuesday, August 15, 2023 to Wednesday, October 11, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
3.
Are you a current permanent Federal employee from an agency other than Department of Veterans Affairs?
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Resume Reminder- Your resume must include the following information for each job listed:
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
3.
Are you willing to accept the conditions of employment as indicated in the announcement?
Accuracy of Application Reminder:
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
4.
Are you willing to undergo a pre-employment physical?
5.
In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Are you proficient in basic written and spoken English?
Veterans' Preference Documentation Reminder: In order to receive appropriate consideration, you should submit proper documentation if you are claiming eligibility for Veterans' Preference, which includes a copy of your DD-214 (member copy 4 or earlier version that shows character of service). Applicant's claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veterans' Preference along with the required documentation listed on the form (such as verification of service-connected disability percentage).
TRANSCRIPT REMINDER - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
Assessment 1
Thank you for your interest in employment with our facility. Please select the most appropriate response to the questions/statements below.
1.
Please select the most appropriate response below to indicate how you meet the experience and/or education requirement for the Medical Support Assistant occupation.
Select “Yes” or “No” to the following question(s).
2.
Medical Support Assistant, GS-3:
Do you meet the Experience/Education and the KSAs for the GS-3 MSA level?
(a) Experience or Education. None beyond the basic requirements
(b) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of] the KSAs below:
- Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
- Ability to utilize computer systems to enter administrative data in patient systems.
- Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
Do you meet the Experience/Education and the KSAs for the GS-3 MSA level?
(a) Experience or Education. None beyond the basic requirements
(b) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of] the KSAs below:
- Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
- Ability to utilize computer systems to enter administrative data in patient systems.
- Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
Additionally, please provide a detail response to all of these knowledge, skills, and abilities.
You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions in as much detail as possible.
What Are KSAs? - VA JOBS (https://www.va.gov/JOBS/hiring/apply/ksa.asp)
What Are KSAs? - VA JOBS
You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions in as much detail as possible.
What Are KSAs? - VA JOBS (https://www.va.gov/JOBS/hiring/apply/ksa.asp)
What Are KSAs? - VA JOBS
3.
Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
4.
Ability to utilize computer systems to enter administrative data in patient systems.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
5.
Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Select “Yes” or “No” to the following question(s).
6.
Medical Support Assistant, GS-4:
Do you meet the Experience/Education and the KSAs for the GS-4 MSA level?
(a) Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
(b) Education. Two years of education above high school.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
- Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
- Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
- Knowledge of basic medical terminology to assist in the provision of care to patients.
Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
Do you meet the Experience/Education and the KSAs for the GS-4 MSA level?
(a) Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
(b) Education. Two years of education above high school.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
- Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
- Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
- Knowledge of basic medical terminology to assist in the provision of care to patients.
Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
Additionally, please provide a detail response to all of these knowledge, skills, and abilities.
You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions in as much detail as possible.
What Are KSAs? - VA JOBS (https://www.va.gov/JOBS/hiring/apply/ksa.asp)
What Are KSAs? - VA JOBS
You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions in as much detail as possible.
What Are KSAs? - VA JOBS (https://www.va.gov/JOBS/hiring/apply/ksa.asp)
What Are KSAs? - VA JOBS
7.
Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
8.
Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
9.
Knowledge of basic medical terminology to assist in the provision of care to patients.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
10.
Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Select “Yes” or “No” to the following question(s).
11.
Medical Support Assistant, GS-5: Do you meet the Experience/Education and the KSAs at the GS-5 MSA level?
(a) Experience: One year of experience equivalent to the GS-4 grade level; OR,
(b) Education. Four years of education above high school.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
- Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
- Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
- Ability to schedule medical appointments in a clinical setting.
- Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
- Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
(a) Experience: One year of experience equivalent to the GS-4 grade level; OR,
(b) Education. Four years of education above high school.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
- Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
- Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
- Ability to schedule medical appointments in a clinical setting.
- Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
- Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Additionally, please provide a detail response to all of these knowledge, skills, and abilities.
You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions in as much detail as possible.
What Are KSAs? - VA JOBS (https://www.va.gov/JOBS/hiring/apply/ksa.asp)
What Are KSAs? - VA JOBS
You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions in as much detail as possible.
What Are KSAs? - VA JOBS (https://www.va.gov/JOBS/hiring/apply/ksa.asp)
What Are KSAs? - VA JOBS
12.
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
13.
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
14.
Ability to schedule medical appointments in a clinical setting.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
15.
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
16.
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
17.
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.
Please answer the KSA questions above in as much detail as possible, you will be evaluated on each KSA to see if you qualify. You have to describe your experience and how it relates to each of the KSAs.