- Position Title
- Recreation Fee Clerk and Technician
- Agency
- National Park Service
- Announcement Number
- NS-1543-MWRO-24-12107663-DE Opens in new window
- Open Period
- Monday, September 11, 2023 to Monday, October 2, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
The National Park Service (NPS) - National Staffing Office (NSO) announces for temporary seasonal positions in groups.
In order to provide the National Park Service with quality candidates, it is important that applicants are willing and able to perform seasonal work at the park locations listed in this announcement. Please ensure the locations you select accurately represent your availability to work at those locations. You may select all locations within this announcement.
Please visit find a park for additional park information.
In order to provide the National Park Service with quality candidates, it is important that applicants are willing and able to perform seasonal work at the park locations listed in this announcement. Please ensure the locations you select accurately represent your availability to work at those locations. You may select all locations within this announcement.
Please visit find a park for additional park information.
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
I certify that the locations I've selected for this job opportunity are the locations that I am able and willing to perform seasonal work at. To the best of my knowledge and belief, all the information included in these preferences are true, correct, and provided in good faith. I understand that if I make an intentional false statement or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
3.
Select the lowest grade you are willing to accept for this position.
4.
Would you accept a temporary appointment?
Work Schedule Preference
1.
You may choose multiple options:
What work schedule(s) are you willing to accept?
What work schedule(s) are you willing to accept?
Assessment 1
BASIC EXPERIENCE AND EDUCATION SECTION: THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT ALL RESPONSES. IF NOT, YOUR SCORE WILL BE LOWERED AND/OR YOU WILL NOT BE CONSIDERED.
Minimum Qualification Requirements for Recreation Fee Clerk GS-0503-03
1.
Select the statement that best describes the education and/or experience you possess that demonstrates your ability to perform Recreation Fee Clerk work at the GS-03 level or equivalent. Read all responses before making your selection. If you leave this question blank, you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Minimum Qualification Requirements for Recreation Fee Clerk GS-0503-04
2.
Select the statement that best describes the education and/or experience you possess that demonstrates your ability to perform Recreation Fee Clerk work at the GS-04 level or equivalent. Read all responses before making your selection. If you leave this question blank, you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Minimum Qualification Requirements for Recreation Fee Technician GS-0503-05
3.
Select the statement that best describes the education and/or experience you possess that demonstrates your ability to perform Recreation Fee Clerk work at the GS-05 level or equivalent. Read all responses before making your selection. If you leave this question blank, you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Minimum Qualification Requirements for Recreation Fee Technician GS-0503-06
4.
Select the statement that best describes the education and/or experience you possess that demonstrates your ability to perform Recreation Fee Clerk work at the GS-06 level or equivalent. Read all responses before making your selection. If you leave this question blank, you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Minimum Qualification Requirements for Recreation Fee Technician GS-0503-07
5.
Select the statement that best describes the education and/or experience you possess that demonstrates your ability to perform Recreation Fee Clerk work at the GS-07 level or equivalent. Read all responses before making your selection. If you leave this question blank, you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
COMPETENCY ASSESSMENT QUESTIONNAIRE SECTION: THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT ALL RESPONSES. IF NOT, YOUR SCORE WILL BE LOWERED AND/OR YOU WILL NOT BE CONSIDERED.
Handling Money: Having experience collecting and accounting for monies.
Select “Yes” or “No” to the following question(s).
6.
Do you have experience collecting and accounting for monies?
Manages Resources - Selects, acquires, stores, and distributes resources such as materials, equipment, or money.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
7.
Taking precautions with funds collected or accountable stock to safeguard from theft, fraud, and misuse.
8.
Distributing maps, brochures, and/or other printed materials.
9.
Inputting data on accountability records (e.g. Excel spreadsheets) of fee collection transactions.
10.
Inventorying supplies and/or accountable stock and identify the need to place an order.
11.
Selling merchandise or accountable property such as tickets or passes, and filling out daily shift accounting reports for sales.
12.
Tracking accounting errors and refer possible fraud to appropriate authorities.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
13.
Serving as a front-line customer service representative greeting customers/visitors, answering questions, and responding to comments and complaints.
14.
Communicating clearly in person, and/or over the phone to provide information to the public or others within the organization.
15.
Resolving customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate.
16.
Explaining the importance of rules or regulations concerning the protection of the area resources (e.g., Leave No Trace), and/or the safety of visitors.
17.
Working independently handling public complaints and/or other issues under stressful or controversial situations.
18.
Preparing and/or updating Standard Operating Procedures for a fee operation.
Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
19.
Demonstrating understanding, courtesy, tact, empathy, concern in handling adversarial, contentious, hostile, or otherwise stressful situations.
20.
Interacting with a diverse public representing a cross-section of the nation and other countries to include different cultures; ages; social, ethnic, and economic groups, etc.
21.
Maintaining courtesy and rapport when handling a high volume of customer and/or visitor contacts.
22.
Providing informal and/or formal training to employees.
Technology Application - Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
23.
Operating general computer software programs such as word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar operating systems).
24.
Operating a computer program to track data and/or operate a point-of-sale system.
25.
Operating electronic cash register, point-of-sale system, or similar automated system or software to conduct financial transactions.
26.
Troubleshooting minor malfunctions on fee related technology and equipment.
27.
Operating remittance software programs such as OTCnet, RBMS/ D365R, or similar banking programs.
28.
Using spreadsheet program such as excel to record financial or fee related data.
Arithmetic/Mathematical Reasoning - Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
29.
Using simple arithmetic to ensure accurate financial reporting that includes logging financial data, verifying receipts, and making change during cash transactions.
30.
Performing routine and repetitive clerical duties associated with the collection of fees.
31.
Assisting with the collection of cash and other payments (e.g. entrance station, movie theater, grocery store, restaurant, etc.).
32.
Collecting cash and other payments in a cost operation (e.g. an entrance station, movie theater, grocery store, restaurant, etc.).
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
33.
Performing opening and closing shift functions according to standard operating procedures.
34.
Troubleshooting accounting errors or problems.
35.
Verifying transaction records, including money collected and stock sold, to complete shift reports.
36.
Accurately collecting cash and other payments in a cost operation, such as an entrance station, movie theater, grocery store, or restaurant.
Technical Competence - Knowledge of how to perform one's job. Refers to specialized knowledge that is acquired through formal training or extensive on-the-job experience.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
37.
Performing recurring or standardized accounting transactions such as remittances and bank deposits in automated financial systems.
38.
Compiling, organizing and reviewing financial, accounting and/or revenue data.
39.
Identifying and troubleshooting accounting problems by correcting difficult errors which may involve correction of related reports.
40.
Resolve technically challenging fee collection, remittance, or deposit errors.
41.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.