USA Staffing

Position Title: Central Violations Bureau Clerk
Agency: Administrative Office of the U.S. Courts
Announcement Number: 23-DPS-12108103 Opens in new window
Open Period: Thursday, August 31, 2023 to Thursday, September 21, 2023

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. Are you a veteran who separated from active duty under honorable conditions and you:

• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 10% or more OR
• retired from active military service with a service-connected disability rating of 10% or more (**TP or 5 point veterans please do not answer 'yes' to this question.**)

If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. Please also provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.

For more information, review USAJOBS Veterans resources.

A. Yes

B. No

3. Are you a current employee of the AO or the Federal Judiciary?

A. Yes

B. No

4. Are you a current or former Federal employee?

All applicants outside of the AO must submit a copy of your latest Notification of Personnel Action (SF-50) to verify current or former Federal employment status.

A. Yes

B. No

Thank you for your interest in a Central Violations Bureau Clerk position with the federal government. Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

WHEN MANDATORY NARRATIVE RESPONSES ARE REQUIRED, PLEASE DO NOT DUPLICATE INFORMATION YOU HAVE ALREADY PROVIDED IN YOUR RESUME AS A RESPONSE TO THIS QUESTION. WE ARE SEEKING AN ELABORATION OF THOSE DUTIES AND SKILLS YOU HAVE MENTIONED WHICH ADDRESS THE QUESTION MORE FULLY. THIS IS YOUR OPPORTUNITY TO EXPAND ON YOUR EXPERIENCE AND/OR EDUCATION AS IT RELATES TO THE QUESTION. FAILURE TO DO THIS WILL RESULT IN YOUR BEING CONSIDERED AS INELIGIBLE.

Select “Yes” or “No” to the following question(s).

1. This announcement is open to applicants who currently live in the San Antonio, TX commuting area. Do you live in the San Antonio, TX commuting area?

A. Yes

B. No

2. Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience performing data entry, working with customers, answering phones, and solving customer problems.

A. Yes, I have one year of specialized experience which is in or directly related to the line of work of this position.

B. No, I do not possess the specialized experience described above.

3. If A is selected above, a narrative statement must be submitted in the space provided below addressing your experience is demonstrated experience performing data entry, working with customers, answering phones, and solving customer problems. THIS IS A MANDATORY REQUIREMENT. Please limit your response to 1,000 words or less.

4. In the space provided below, please indicate the time frame and employer(s) where we can locate this information. THIS IS A MANDATORY REQUIREMENT. Please limit your response to 250 words or less.

5. Can you type at least 60 words per minute with an error rate of less than 1%?

A. Yes, I can type at least 60 words per minute with an error rate of less than 1%.

B. No, I do not meet the required typing experience and understand that my application is rated ineligible.

6. Do you have at least one year of experience working in a high-volume call center?

A. Yes, I have at least one year of experience working in a high-volume call center.

B. No, I do not have at least one year of experience working in a high-volume call center and understand that my application is rated ineligible.

Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.

7. Which level description best describes your demonstrated experience working in a high-volume call center environment?

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

E. I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist or train them in doing this task because of my expertise.

Select “Yes” or “No” to the following question(s).

8. Are you fluent in Spanish?

A. Yes

B. No

9. If "Yes" was selected above, are you willing to assist customers using your Spanish speaking skills?

A. Yes

B. No

C. I answered "No" to question #7. I am not fluent in Spanish.

Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.

10. Which level description best describes your experience preparing correspondences in response to inquiries?

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

11. Which level description best describes your experience working in a legal environment?

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

12. Which level description best describes your experience interpreting legal terminology?

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

Select “Yes” or “No” to the following question(s).

13. I understand that failure to provide a written statement ("See Resume" or other non-descriptive response is not sufficient) for each essay question could result in non-consideration for this position.

A. Yes

B. No

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