- Position Title
- IT Specialist
- Agency
- Office of the Chief Information Officer
- Announcement Number
- 23-CEC-259 Opens in new window
- Open Period
- Thursday, September 7, 2023 to Wednesday, September 13, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a surplus or displaced Federal employee eligible under the Career Transition Assistance Plan (CTAP)? Click CTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
3.
Are you a displaced Federal employee eligible under the Interagency Career Transition Assistance Plan (ICTAP)? Click ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
4.
Are you a current Excepted Service employee of a Federal Agency covered by an OPM Interchange agreement that conveys noncompetitive eligibility?
For more information, review Interchange Agreements with Other Merit Systems. https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=InterchangeAgreementsWithOtherMeritSystems
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
For more information, review Interchange Agreements with Other Merit Systems. https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=InterchangeAgreementsWithOtherMeritSystems
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
5.
Are you eligible for competitive consideration under any of the following merit promotion categories?
- Current Federal civilian employee in the Competitive service on a permanent career or career-conditional appointment
- Current Excepted service employee covered by an Interchange Agreement
- Former Federal employee with Reinstatement eligibility
- Veterans Employment Opportunities Act of 1998 (VEOA)
- Current Federal employee serving on a VRA appointment
- Land Management Employee eligible under Public Law 114-47
- Other competitive category not listed above (you must submit proof of eligibility)
6.
Are you eligible to be appointed under the Military Spouse Noncompetitive Appointing Authority based on any of the following categories?
- You are the spouse of an active duty member of the Armed Forces.
- You are the spouse of a member of the Armed Forces who retired with a disability rating at the time of retirement of 100 percent or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs.
- You are the widow or widower of a member of the Armed Forces killed while in active duty status, and you have not re-married.
For more information, review USAJOBS Veterans resources. (https://www.usajobs.gov/Veterans)
7.
Are you a former federal employee that has been separated for at least one full year and is eligible to be non-competitively reinstated to a higher grade or full-performance level than which you left federal employment?(Note: you MUST provide: 1) a copy of your separation SF-50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2"); AND 2) the last performance appraisal you received from your federal employment which shows at least a fully successful rating.)
8.
Do you currently hold (or have you previously held) on a permanent basis, a position in the competitive service (or in another merit system with which OPM has an interchange agreement), with promotion potential equivalent to (or higher than) the full performance level of the position advertised in this vacancy announcement?
9.
Are you eligible under any other miscellaneous appointing authority not listed thus far, such as (but not all inclusive to):
For more information on Foreign overseas employment please review the following: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#NontemporaryForeignService or https://www.state.gov/global-community-liaison-office/family-member-employment/family-member-employment-in-the-d-c-area/non-competitive-eligibility-nce/#NCE5
- Postal Career Service Employee;
- Postal Rate Commission Employee;
- Government Accountability Office (GAO) Employee;
- Administrative Office of the U.S. Courts Employee; or
- Foreign overseas employee or eligible family member of former overseas employee
For more information on Foreign overseas employment please review the following: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#NontemporaryForeignService or https://www.state.gov/global-community-liaison-office/family-member-employment/family-member-employment-in-the-d-c-area/non-competitive-eligibility-nce/#NCE5
10.
Are you eligible for consideration as a Peace Corps, VISTA, or Action volunteer? If you select this option, you are required to provide acceptable documentation of your appointment eligibility by submitting proof of employment from the appropriate agency with your completed application.
11.
Do you have a severe physical, psychiatric or mental disability that qualifies you for a Schedule A Disability appointment?
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
12.
Are you a veteran who separated from active duty under honorable conditions and you:
• recently separated (within the past 3 years)
•are a disabled veteran
•served on active duty during a war, campaign or expedition OR
• received an Armed Forces Service Medal
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
For more information, review USAJOBS Veterans resources.
• recently separated (within the past 3 years)
•are a disabled veteran
•served on active duty during a war, campaign or expedition OR
• received an Armed Forces Service Medal
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
For more information, review USAJOBS Veterans resources.
13.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
1.
Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government?
2.
Submit a copy of your most recent completed ANNUAL performance appraisal, which includes 1) all associated pages, 2) the final rating, and 3) supervisory signature. The performance appraisal must be signed and dated within the past 18 months. If you have changed positions within the fiscal year, you may need to provide an additional appraisal to capture your final rating and the details of your performance in each element. This must document a full fiscal year of rating to be accepted.
If you do not have a performance appraisal that meets all of the requirements above or if you have not received an annual performance appraisal for any reason (not employed, current employer does not give a performance appraisal, etc.), you MUST explain why when asked in the vacancy questionnaire. N/A is not a suitable answer. A performance plan may not meet the definition of your final rating if all requirements are not on the document.
Type "yes" in the text box below if you are providing a performance appraisal meeting the above requirements with your application. If you are unable to provide a performance appraisal with your application, please provide a reason in the text box below. ("N/A" is not considered an acceptable response).
Reminder: In addition to this questionnaire, you must also submit all information with documents applicable to you as described in the vacancy announcement under "Required Documents." Please read the vacancy announcement carefully. Also please follow the online instructions carefully for submitting documents and check your account to confirm the documents are received in the online hiring system prior to the closing date. If all the required information is not submitted, you will be found ineligible for this position.
3.
If you were born a male after December 31, 1959, and are at least 18 years of age, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)?
Assessment 1
Specialized Experience at the GS-12 level: For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service.
Specialized experience for this position includes:
- Completing computer project task assignments that were directly related to IT support, deployment, and customer service requirements, AND
- Analyzing alternative approaches to advise management regarding IT issues, problems and concerns, AND
- Providing technical or task leadership with timely completion.
Specialized experience for this position includes:
- Completing computer project task assignments that were directly related to IT support, deployment, and customer service requirements, AND
- Analyzing alternative approaches to advise management regarding IT issues, problems and concerns, AND
- Providing technical or task leadership with timely completion.
1.
Select the choice that best describes your specialized experience as stated above.
2.
Please state the title and dates employed of the position where you acquired the relevant specialized experience so that you may be given proper credit.
(limit 250 characters)
In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Select “Yes” or “No” to the following question(s).
3.
Do you have IT-related experience demonstrating each of the four competencies listed above?
4.
Which of the following best describes your experience for providing end-user hardware (such as workstations, peripherals, mobility devices, etc.) and software recommendations to customers? Choose the best answer.
Select “Yes” or “No” to the following question(s).
5.
Have you provided support to configure, implement, monitor and verify customer workstation backup solutions?
6.
Which of the following best describes your experience for providing customer service to end users to resolve IT related issues? Choose the best answer.
7.
Which of the following best describes your experience providing written or oral communication in the field of information technology? Choose the best answer.
8.
Which of the following best describes your experience providing technical support to ensure customers can operate with their office IT systems? Choose the best answer.
9.
Which of these best describes your experience working on multiple IT projects or tasks concurrently? Choose the best answer.
10.
Which of the following tasks have you performed? Choose all that apply.
11.
Which of the following best describes your experience in ensuring information technology readiness (such as completing site surveys, equipment connections, define cabling specifications, etc.), during office renovations and moves? Choose the best answer.
12.
This position is responsible for communicating highly technical information to others with varying levels of IT knowledge. Please indicate which of the following types of interpersonal communication duties you have performed in a job by selecting the appropriate statement(s). Choose all that apply.
13.
Select the statement(s) that describe your experience assisting managers with training and development of other IT specialists? Choose all that apply.
14.
Select the statement(s) that describe your experience working with minimal supervision as a project or task coordinator? Choose all that apply.
15.
This position requires accuracy, attention-to-detail, and timeliness in the performance of completing and managing an inventory of information technology equipment at multiple locations. Which of the following best describes your experience with successfully completing this type of activity? Choose the best answer.
16.
Which of the following security tasks have you performed regularly without review from or consultation with a supervisor or senior IT specialist? Choose all that apply.
17.
Select the answer that best describes your experience supporting users with multi-factor authentication (i.e., Personal Identification Verification [PIV]) to access workstations and network, such as loading necessary software and drivers to allow access, training users on usage, and troubleshooting access issues. Choose the best answer.
18.
Which of the following network support tasks have you performed regularly and without review or significant oversight by a supervisor or senior IT specialist? Choose all that apply.
19.
Which of the following tasks have you performed regularly and without review from or consultation with a supervisor or senior IT specialist? Choose all that apply.
20.
Which of the following tasks have you performed regularly and without review from or consultation with a supervisor or senior IT specialist on Voice-Over-IP systems? Choose all that apply.
21.
Which of the following tasks have you performed on Video Teleconference (VTC) Systems? Choose all that apply.
22.
Which of the following tasks have you performed on multiple occasions. Choose all that apply.
23.
Which of the following tasks have you performed on wireless devices without review from or consultation with a supervisor or senior IT specialist? Choose all that apply.
24.
Which of the following best describes your remote desktop support experience? Choose the best answer.
25.
Which of the following best describes your experience performing server support. Select all that apply.