USA Staffing

Position Title: Senior Advisor, Customer and Business Solutions
Agency: Offices, Boards and Divisions
Announcement Number: 23-JMD-CIO-ERG-12114102-SL Opens in new window
Open Period: Wednesday, September 6, 2023 to Friday, October 6, 2023

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

1. In the last five years (from the closing date of this announcement) have you served, or are you currently serving, as an Executive Branch Political, Schedule C, or Non-career Senior Executive Services appointee? You can find out if you have held one of these appointment types by looking at the SF-50s in your Electronic Official Personnel Folder (eOPF), in Section 5 where the legal authorities are listed.

A political appointee is an appointment made by the President with or without confirmation by the Senate (5 CFR 213.3102(c)) OR an assistant position to a top-level federal official if filled by a person designated by the President as a White House Fellow (5 CFR 213.3102(z)).
A Schedule C appointee occupies a position excepted from the competitive service because of the confidential or policy-determining nature of the position duties (5 CFR 213.3301 and 5 CFR 213.3302).
A noncareer SES appointee serves at the pleasure of the appointing official without time limitations (5 CFR 317 Subpart F).

A. Yes, I have held one of the above appointment types in the last 5 years.

B. No, I have not held any of the above appointment types in the last 5 years.

C. I am uncertain if I have held any of these appointment types in the last 5 years.

2. You will be required to complete a pre-employment security investigation and background check which includes a drug screening. Do you accept this condition?

A. Yes

B. No

3. If selected, you will be required to disclose financial information on a SF-278 (Public Financial Disclosure Form) in accordance with DOJ and Federal ethics guidelines. Do you agree to this requirement?

A. Yes

B. No

4. As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under the Mandatory Technical Qualifications (MTQ) and Executive Core Qualifications (ECQs).

Are MTQs and ECQs documented on your resume?

A. Yes

B. No

5. You may be required to complete a 1-year probationary period, effective on the date in which you are appointed. Do you accept this condition of employment?

A. Yes

B. No

Thank you for your interest in applying for the Senior Advisor for Customer and Business Solutions within the Department of Justice, Justice Management Division.

Please answer the following three (3) questions on how your meet the minimum and technical requirements of this position. Your responses will be evaluated by a panel of Subject Matter Experts. If the panel determines that your responses do not represent the level of expertise, they will be adjusted in accordance with the panel's determination.

1. This position requires minimum knowledge of Customer Service, Enterprise Architecture, Oral Communication expertise. Your resume must address these competencies through work experience. Additionally, you must address Mandatory Technical Qualifications (MTQs) in a separate document as stated in the vacancy announcement. Please indicate below how you meet the minimum requirements of the position.

A. My application package includes my resume, and MTQs in a separate document. Furthermore, my work experience in my resume shows evidence of Customer Service, Enterprise Architecture, Oral Communication expertise.

B. I do not possess the minimum qualifications of the position.

For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.

2. Please use the scale below to address how you meet the following MTQ:

Demonstrated technical knowledge of and experience with key aspects and issues of centralized, distributed, and cloudbased business systems, cybersecurity systems and regulations, agile and dev-ops software engineering patterns, network performance and uptime, data center service optimization, and zero trust architecture.

A. I have no experience in performing this work behavior, but I am willing to learn.

B. I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.

C. I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.

D. I have performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.

E. I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or supervisors to carry out this work behavior in unusually complex situations.

3. Please use the scale below to address how you meet the following MTQ:

Demonstrated ability to manage, lead, and maintain customer engagement and consensus across large, complex multicomponent IT programs that may include multiple component organizations. Should include demonstrated experience and expert knowledge of enterprise-wide IT operations, lifecycle management, customer care, risk management, and compliance.

A. I have no experience in performing this work behavior, but I am willing to learn.

C. I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.

4. Please use the scale below to address how you meet the following MTQ:

Demonstrated experience managing large and small public speaking events and implementing an organization's social media strategy to support and advance an organization's mission. Well qualified candidates should have extensive experience in public speaking, publishing online articles and thought-leadership pieces, and creating marketing materials.

A. I have no experience in performing this work behavior, but I am willing to learn.

C. I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.

5. Please ensure that you submit a narrative response to the MTQs in a separate document, not to exceed two (2) pages per MTQ.

A. I have read the statement above and will submit a narrative response to the MTQs in a separate document, not to exceed two (2) pages per MTQ.

B. I do not agree with the statement above.

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