Internal Revenue Service Logo
Position Title
Initial Assistance Representative (12 Month Register)
Agency
Internal Revenue Service
Announcement Number
23-12115387O-WIX-0303-05 Opens in new window
Open Period
Tuesday, September 12, 2023 to Tuesday, December 12, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
  • you are located either within or outside thelocal commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?

If you indicate "Yes" for this question, youMUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal ANDa copy of your most recent SF-50 (Notification of Personnel Action).

For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
(limit characters)
3. Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
 
  • you are located within the same local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?

If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).

For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
(limit characters)
4. ICTAP Candidate - Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position and:
 
  • you are located within the same local commuting area of this vacancy, AND
  • your grade is equivalent to or below the grade level of this vacancy, AND
  • your position has the same or higher promotion potential of this vacancy, AND
  • your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of ICTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice AND a copy of your most recent annual performance appraisal, AND a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form.
 
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
(limit characters)
5. U.S. Citizen Candidate - Are you a U.S. citizen (either by birth or naturalization) or national of the United States? (limit characters)
Preferences
1. Select the location(s) you want to be considered for. You must choose at least one location. You may only select up to 3 location(s). (limit characters)
  • No matches found
2. Employees of the Internal Revenue Service (IRS) must demonstrate the highest level of ethics and integrity. Former employees will be subject to a screening of their prior performance and conduct with the Service, and all other applicants may be subject to reference checks of prior employment. Your responses to the following questions will be verified; Applicants providing false information may be made ineligible and will be subject to debarment for future employment opportunities with the IRS.

Please select the response that best describes your current or prior employment with the IRS. If you never worked for the Internal Revenue Service, you must select the last response "Not applicable."
(limit characters)
3. Employees of the Internal Revenue Service (IRS) must demonstrate the highest level of ethics and integrity, and must be in compliance with all Federal Tax requirements. Applicants being considered for employment with the IRS will be subject to a tax check. You can "Get Your Tax Record" at http://www.irs.gov/ (https://www.irs.gov/individuals/get-transcript) and check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. Applicants not in compliance will be determined unsuitable for employment with IRS. Your responses to the following questions will be verified; Applicants providing false information may be made ineligible and will be subject to debarment for future employment opportunities with the IRS.

Please select the response that best describes your compliance with all Federal Tax requirements. You will be subject to a tax check that will verify your response to this question.
(limit characters)
4. The following question is regarding your Selective Service status. If you are a male born after December 31, 1959, and are at least 18 years of age, civil service employment law (5 U.S.C. 3328) requires that you must be registered with the Selective Service System, unless you meet certain exemptions under Selective Service law. If you are required to register but knowingly and willfully fail to do so, you are ineligible for appointment by executive agencies of the Federal Government (5 CFR 300.704). Visit http://www.sss.gov/ for additional information. (limit characters)
5. If you are a current Federal employee, by what agency and organization are you employed? (limit characters)
6. If you selected "Other", please enter the agency and organization. (limit characters)
7. If you are a current Federal employee, what is your duty station? [City, State] (limit characters)
8. If you are a Federal employee, under what type of appointment are you currently serving? (limit characters)
9. If you are, or ever were a Federal civilian employee, please provide your current or last pay plan, series, and grade level or pay band. For example: GS-0303-05, IR-0343-02, WG-5400-04. (limit 250 characters)
10. If you are, or ever were a Federal civilian employee, indicate the pay plan and grade level or pay band of the highest graded position you have ever held. For example: GS-05, IR-02, WG-04. (limit characters)
11. Are you a current or former Federal employee with reinstatement eligibility? (limit characters)
12. Are you a retiree receiving a Federal annuity, either military or civilian?

Note: If you are an annuitant, your salary or annuity may be reduced upon employment.
(limit characters)
13. Have you accepted a buyout from a Federal agency within the past 5 years? (limit characters)
14. Regarding the effectiveness of our recruitment strategies; how did you first hear about this job? (limit characters)
15. If you answered "Posting on a job board or search agent other than USAJOBS (Monster, CareerBuilder, Indeed, LinkUp, etc." in the previous question, please indicate in the box below the name of the job board or search agent other than USAJOBS you saw the advertisement.

If you answered "Social Media posting (Twitter, Facebook, LinkedIn, on-line job fairs, etc.)" in the previous question, please indicate in the box below the name of the Social Media platform you saw the advertisement.

If you answered "Attended a recruitment event (Job/Career Fair, Open House, Meet & Greet, Meetup, etc.)" in the previous question, please indicate in the box below the name and state of the recruiting event.

If you answered "School/University announcement/career counselor" in the previous question, please indicate in the box below the name of the school/university of the announcement where you saw the advertisement.

If you answered "Third party referral, such as diversity or community organization, or employment office (Federal, state or local)" in the previous question, please indicate in the box below the name of the third party referral and the state you saw the advertisement.

If you answered "Newspaper (print/online)" in the previous question, please indicate in the box below the name of the newspaper and the state you saw the advertisement.

If you answered "Radio" in the previous question, please indicate in the box below the name of the radio station and state you heard the advertisement.

If you answered "Transit/Bus Advertisement" in the previous question, please indicate in the box below the city and state you saw the advertisement.

If you answered "Banner Advertisement - Major News Websites" in the previous question, please indicate in the box below the website.

If you answered "Banner Advertisement - Movie Theater Websites" in the previous question, please indicate in the box below the website.

If you answered "Classified Advertisement Website (Craigslist, Angie's List, etc.)" in the previous question, please indicate in the box below the name of the website, city and state.

If you answered "Other" in the previous question, please specify in the box below.
(limit characters)
16. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently employed, or have been employed within the last 5 years, in any one of the categories below, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Are you a current or former political appointee as described under 5 U.S.C. sections 5312 through 5316 (relating to the Executive Schedule)?
-OR-
Are you a current or former political Schedule A, Schedule C, or an individual who serves or served in a political capacity under agency-specific authority in the Executive Branch?
-OR-
Are you a current or former noncareer SES appointee, or an individual who serves or served in a political capacity under Limited Term SES or Limited Emergency SES appointment in the Executive Branch?
(limit characters)
17. If yes, identify the position held, the employing agency/organization, and the dates of the appointment. Please provide SF-50s showing your political appointment and, if applicable, resignation/termination SF-50. (limit characters)
18. For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, are you aware that you must submit a copy of your transcripts or equivalent as specified in this announcement? An official transcript will be required if you are selected. (limit characters)
Assessment 1
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume. (limit characters)
1. SPECIALIZED EXPERIENCE:
GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. Examples of qualifying experience may include conducting basic research and applying information as necessary, interacting and communicating (orally and in writing) with customers, performing office duties.
OR
Bachelor's degree or four years of education above high school in any field of study from an accredited college or university.
OR
A combination of education and experience equivalent to that described above

Which of the following is true about your education and/or experience?
(limit characters)
2. Which of the following tasks in teamwork do you have experience? (limit characters)
3. What resources have you used to research a question about your work procedures? (limit characters)
4. Which of the following describes your experiences explaining procedures and procedural changes to others? (limit characters)
5. Which of the following best describes your experiences solving problems related to the work process? (limit characters)
6. Indicate which systems you have experience using? (limit characters)
7. Which of the following describes your experience using verbal communication skills on the job? (limit characters)
8. Which of the following have you experienced resolving customers problems? (limit characters)
9. When working in a professional environment, to ensure a quality product, I: (limit characters)
10. Which best describes the way in which you have handled a customers issue? (limit characters)
11. Which of the following best describes your experience prioritizing your work? (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
12. To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination?
(limit characters)
13. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
(limit characters)