- Position Title
- Supervisory Disaster Recovery Specialist (Operations)
- Agency
- Small Business Administration
- Announcement Number
- DE-23-CSC-12117234 Opens in new window
- Open Period
- Wednesday, September 6, 2023 to Wednesday, September 20, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Assessment 1
WARNING STATEMENT: Do not overstate or understate your level of experience and demonstrated capability. You should be aware that your ratings are subject to evaluation and verification based on the resume, and other relevant documents you submit, as well as through verification of references as appropriate. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position following acceptance. The following questions will be used to determine your minimum qualifications for this position.
1.
Carefully read the following descriptions of experience and education. Select the one that best describes your qualifications for the GS-13,Supervisory Disaster Recovery Specialist (Operations). Make sure your resume supports the response that you select. Mark only 1 response.
2.
To receive proper credit, please indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
For each task in the following Competencies, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.
3.
Assists management on identifying staffing needs and ensures consistency of workflow processes and procedures.
4.
Approves time and attendance for subordinate employees.
5.
Ensures departmental compliance with call center policies to ensure efficient operations.
6.
Approves system permissions and roles for subordinates.
7.
Responds to complex questions regarding a loan program.
8.
Interprets regulations and statutes regarding a loan program.
9.
To support the responses you provided to questions 3-8, please indicate the position(s) in your resume that demonstrates your experience related to Federal Funds Processing, and the tasks listed above (provide position title, company and dates only).
10.
Assessing staff competency gaps and training subordinate team members.
11.
Relaying agency mission and management goals to a team to accomplish program objectives.
12.
Making recommendations on staffing needs based on fluctuations in workload and/or program objectives.
13.
Recommending actions to maximize overall effectiveness of department staff - i.e., training, development, awards, performance ratings and remedial disciplinary measures.
14.
To support the responses you provided to questions 10-13, please indicate the position(s) in your resume that demonstrates your experience related to Managing Human Resources, and the tasks listed above (provide position title, company and dates only).
15.
Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
16.
Evaluate work performance of subordinates.
17.
Hear and resolve complaints from employees.
18.
Effect appropriate measures for conduct problems and poor performance.
19.
Identify developmental and training needs of employees, providing or arranging for needed development and training.
20.
Ensure appropriate planning, staffing and resources are allocated to accomplish program objectives.
21.
To support the responses you provided to questions 15-20, please indicate the position(s) in your resume that demonstrates your experience related to Federal Funds Processing, and the tasks listed above (provide position title, company and dates only).
22.
Speaks to groups which may include public speaking at events.
23.
Conducts formal or informal training sessions orally for a group of employees.
24.
Represents the center when assigned to project teams and interaction with other offices.
25.
Explains financial and lending guidelines, concepts or decisions to applicants either in person or by telephone.
26.
To support the responses you provided to questions 22-25, please indicate the position(s) in your resume that demonstrates your experience related to Federal Funds Processing, and the tasks listed above (provide position title, company and dates only).
27.
Uses a variety of databases to convey the material such as Word, Teams, Excel, PowerPoint, etc.
28.
Prepares documents and/or reports for various internal and external customers.
29.
Authors well-researched and streamlined policies or directives to subordinate staff.
30.
Develops and documents written performance standards of various levels of subordinate employees.
31.
To support the responses you provided to questions 27-30, please indicate the position(s) in your resume that demonstrates your experience related to Federal Funds Processing, and the tasks listed above (provide position title, company and dates only).
As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position/agency during the probation period. Please take this opportunity to review your responses to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) Understand this warning; 2) Have reviewed your responses to this questionnaire for accuracy; and 3) Verify that your responses accurately describe your current level of experience and capability.
32.
Failure to agree to the statement below will disqualify you from further consideration for the position.
NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or faxed (i.e., resume, veterans preference documentation, assessment questions and answers, and SF 50s) is accurate and received by the agency.