- Position Title
- Information Technology Specialist (CUSTSPT)
- Agency
- Bureau of Engraving and Printing
- Announcement Number
- 23-BEP-318-P Opens in new window
- Open Period
- Monday, September 11, 2023 to Sunday, September 24, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a surplus or displaced Federal employee eligible under the Career Transition Assistance Plan (CTAP)? Click CTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
3.
Are you a displaced Federal employee eligible under the Interagency Career Transition Assistance Plan (ICTAP)? Click ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
4.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government?
3.
Where did you learn about this Department of the Treasury job opportunity?
4.
If you were born a male after December 31, 1959, and are at least 18 years of age, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)?
5.
Are you a current Federal employee?
6.
If you are, or ever were a Federal civilian employee, indicate the pay plan and grade level or pay band of the highest graded position you have ever held.
(limit 250 characters)
(limit 250 characters)
Assessment 1
1.
For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-09 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes:
You may substitute education for specialized experience as follows:
Ph.D. or equivalent doctoral degree
OR
3 years of progressively higher graduate level education leading to a Ph.D. or equivalent doctoral degree.
For the GS-11, select the answer that best describes your experience and/or education.
- Experience performing IT Customer Support work that involves facilitating, planning and delivering customer support principles and methods, including installation, configuration, troubleshooting, and communicating IT issues in order to provide first-contact customer service problem resolution.
- Directly supporting IT specialists; OR- Evaluating, training and explaining IT system to users; OR
- Creating and implementing improvements to work IT processes and procedures.
You may substitute education for specialized experience as follows:
Ph.D. or equivalent doctoral degree
OR
3 years of progressively higher graduate level education leading to a Ph.D. or equivalent doctoral degree.
For the GS-11, select the answer that best describes your experience and/or education.
2.
GS-11: Please specify where this experience is documented in your resume by indicating place of employment, job title, length of time performing the duties, and the name and contact information for the supervisor. We must be able to verify this experience in your resume in order for you to receive credit.
(limit 250 characters)
3.
This position also requires IT related proficiency in four competencies: Attention to Detail, Customer Service, Problem Solving and Oral Communication. Do you have IT related experience in:
Select “Yes” or “No” to the following question(s).
4.
GS-11: Attention to Detail, such as configuring end user devices.
5.
GS-11: Customer Service, such as providing first level contact and problem solving.
6.
GS-11: Oral Communication, such as responding to technical request of users.
7.
GS-11: Problem Solving, such as trouble shooting access issues for users.
8.
For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Specialized experience is:
You may substitute education for specialized experience as follows:
Master's degree or equivalent graduate degree
OR
2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.
For the GS-9, Select the answer that best describes you experience and/or education.
Specialized experience is:
- Experience with Information Technology in a variety of ways.
- Administering network systems; OR
- Identifying and resolving application and operating system related problems; OR
- Responding to customer requests for IT assistance; OR
- Troubleshooting hardware, software, and local area network (LAN) and wide area network (WAN) problems.
You may substitute education for specialized experience as follows:
Master's degree or equivalent graduate degree
OR
2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.
For the GS-9, Select the answer that best describes you experience and/or education.
9.
GS-9: Please specify where this experience is documented in your resume by indicating place of employment, job title, length of time performing the duties, and the name and contact information for the supervisor. We must be able to verify this experience in your resume in order for you to receive credit.
(limit 250 characters)
10.
This position also requires IT related proficiency in four competencies: Attention to Detail, Customer Service, Problem solving and Oral Communication. Do you have IT related experience in:
Select “Yes” or “No” to the following question(s).
11.
GS-9: Attention to Detail, such as resolving problems for users.
12.
GS-9: Customer Service, such as responding to customer request.
13.
GS-9: Oral Communication, such as talking with customers in reference to IT related issues.
14.
GS-9: Problem Solving, such as trouble shooting access for users.
15.
Please select the one answer that best reflects your skill in communicating technical and non-technical information to end users.
16.
Please select the answer that best describes your experience communicating technical ideas.
17.
Please specify where this experience is documented in your resume by indicating place of employment, job title, length of time performing the duties, and the name and contact information for the supervisor. We must be able to verify this experience in your resume in order for you to receive credit.
(limit 250 characters)
18.
Choose the one statement that best characterizes your experience in executing IT projects.
19.
Which of the following types of documents have you written?
20.
Which of the following best describes your highest level of experience working with customers to test applications?
21.
From the list below, which of the following hardware and software do you have experience configuring, updating, and patching in an enterprise environment.
22.
Please specify where this experience is documented in your resume by indicating place of employment, job title, length of time performing the duties, and the name and contact information for the supervisor. We must be able to verify this experience in your resume in order for you to receive credit.
(limit 250 characters)
23.
I have applied experience with the following end user solutions. (Select all that apply).
24.
Please specify where this experience is documented in your resume by indicating place of employment, job title, length of time performing the duties, and the name and contact information for the supervisor. We must be able to verify this experience in your resume in order for you to receive credit.
(limit 250 characters)
25.
From the descriptions below, choose the response that most accurately describes your experience troubleshooting and/or supporting MS Windows OS and compatible hardware in an enterprise environment.
26.
Select all of the following products or services provided by Tier 1 or Tier 2 Help Desks for which you have experience providing support.
27.
Choose all of the following with which you have experience working in:
28.
Choose the one response that best describes your experience with information technology.
29.
Which of the following best describes your highest level of experience evaluating new end user technologies?
30.
Which of the following best reflects your experience to perform analyses, draw conclusions, identify IT resources, and provide advice on issues impacting business lines?
31.
Which of the following best describes your experience analyzing and resolving technical issues?
32.
Choose the one statement that best describes your experience analyzing computer systems and testing various solutions to accurately identify and resolve problems.