USA Staffing

Position Title: Office Manager (OA)
Agency: National Credit Union Administration
Announcement Number: OIG-1170-DE-12118815-23 Opens in new window
Open Period: Monday, September 25, 2023 to Friday, October 6, 2023

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

INSTRUCTIONS: Please ensure you review and respond to the applicable eligibility question(s) listed below.

Important Note: If you answer "no" to all eligibility questions, your application will be rated as ineligible and you WILL NOT be considered for this position. If you have any questions about which eligibility applies to your situation, please call the HR Servicing Specialist indicated on this announcement.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. Career Transition Assistance Plan (CTAP):
Are you a current or former federal employee displaced from the agency hiring for this position?
If yes, confirm:
• you are located in the same local commuting area of the vacancy
• your grade is equivalent to or below the grade level of the vacancy
AND
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Resource Center.
If yes, you must also provide supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50.

A. Yes

B. No

3. Interagency Career Transition Assistance Plan (ICTAP):
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?

If yes, confirm:

you are located in the same local commuting area of the vacancy
your grade is equivalent to or below the grade level of the vacancy and
your last performance rating of record is at least fully successful or the equivalent.

You will be required to submit supporting documentation to validate your claim of ICTAP/CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice and a copy of your latest Notification of Personnel Action, Standard Form 50.

For more information, review the USAJOBS Resource Center.

A. Yes

B. No

4. Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.

Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?

A. Yes

B. No

1. Are you a NCUA employee?

A. Yes

B. No

2. Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government?

If yes, please list the title, agency, and dates of this appointment below. Please note you will be required to meet OPM Approval of your appointment if selected.
If no, please type N/A in the box below.

3. Would you like to opt-in to be considered for other positions within the NCUA that require similar qualifications and are in the same series and at the same grade level of this position?

PLEASE NOTE: Opting-in does not automatically guarantee you will be considered for future vacancies. You should always apply to every vacancy announcement for which you wish to be considered.

A. Yes

B. No

4. Former NCUA Employee
Please select "yes" as your response in the box below if you have been employed as a Federal Government employee at the NCUA in the past; otherwise please select "no" as your response.
Note: If you were employed as a contractor at the NCUA, please select "no" as your response below.

A. Yes

B. No

1. Please select the statement that best describes how you meet the qualifications for this position as stated in the vacancy announcement to qualify for the CU-09 grade level?

To qualify for the CU-09 grade level, you must have one of the following:

A. Specialized Experience:Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.All applicants applying for the CU-09 grade level must have at least one full year of specialized experience equivalent to the CU/GS-08 grade level obtained in the private or public sector. This must include all of the experience below:

Managing an office's administrative functions;
Preparing, proofreading, and modifying documents, letters, reports, or memoranda; and
Utilizing automated systems to prepare purchase requisitions, budget formulation, or reports.

OR
B. Education: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education (36 semester hours, 54 quarter hours) leading to such a degree related to the duties of the position such as business administration, management, or human resources. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position.
OR
C. Combination of Education and Experience: Applicants may combine education and experience to qualify at this level.

A. I have one year of specialized experience as stated in the vacancy announcement to qualify for the CU-09 level.

B. I have a Master's degree or equivalent graduate degree, related to the duties of the position such as business administration, management, or human resources, that demonstrates the knowledge, skills, and abilities necessary to do the work.

C. I have 2 full years of progressively higher level graduate education leading to such a degree that is related to the duties of the position such as business administration, management, or human resources, that demonstrates the knowledge, skills, and abilities necessary to do the work.

D. I have an equivalent combination of graduate education and experience that demonstrates the knowledge, skills, and abilities necessary to do the work

E. I do not possess any of the above.

2. Your resume must provide specific details as to how your experience meets the specialized experience and support your responses to the online questionnaire as described in the vacancy announcement. Please provide the position(s) and date(s) for which the specialized experience was gained.

For example:
Program Manager 0343 - 12 2/2/2020 - 2/2/2022

3. Please select all of the following tasks you have performed in your employment. Select all that apply. Your resume must support your response(s).

A. I have performed a full range of routine and repetitive clerical assignments to include reading and directing incoming correspondence and answering and directing phone calls.

B. I have identified and addressed discrepancies in documents or data and reconciled and/or audited accounts.

C. I have conducted legal research.

D. I have used word processing programs to produce standardized documents, including letters, memoranda, and spreadsheets.

E. I have performed queries to extract data such as names and addresses from a computer system.

F. None of the above.

4. Please select the response that best describes your highest level of experience managing and maintaining records. Your resume must demonstrate sufficient experience and detail to fully support the statement you select.

A. I have responded to information requests.

B. I have implemented a records management system.

C. I have maintained records as directed by written instructions or guidelines.

D. I have advised others regarding records management requirements

E. None of the above.

5. Please select all the tasks you have performed regarding meetings or conferences. Select all that apply. Your resume must support your response(s).

A. I have prepared formal presentation slides, handouts, and/or other visual aid materials.

B. I have arranged travel and secured authorizations for expense reimbursements.

C. I have drafted the meeting or conference agenda and presentation materials.

D. I have made meeting arrangements.

E. I have attended the meeting or conference, recording minutes and action items.

F. I have published and distributed final minutes.

G. None of the above.

6. Please select the response(s) that best describe(s) your experience with organizational budgets. Select all that apply. Your resume must demonstrate sufficient experience and detail to fully support the statement(s) you select.

A. I have consolidated budget estimates for review and determination of funding authority.

B. I have assisted in the development of budget projections.

C. I have monitored an operating budget.

D. I have maintained records of expenditures to ensure compliance with budgetary constraints.

E. I have developed an operating budget.

F. I have developed budget estimates.

G. None of the above.

7. Please select all the tasks you have performed using software applications. Select all that apply. Your resume must support your response(s).

A. I have used software applications to create documents, including Word documents, PDF documents, and Excel spreadsheets

B. I have used software applications to create and maintain record-keeping systems.

C. I have used software applications to compile information that resulted in reports.

D. I have used software applications to proofread and edit documents.

E. None of the above.

8. Please select the response that best describes your highest level of experience with data entry. Select all that apply. Your resume must demonstrate sufficient experience and detail to fully support the statement you select.

A. I have entered data into a database.

B. I have entered data into a database and reviewed data for accuracy and completeness.

C. I have entered data into a database, analyzed the data, created reports and made recommendations based on analysis.

D. I have entered data into a database and analyzed the data.

E. None of the above.

9. Please select all products you have created and edited using software applications. Select all that apply. Your resume must support your response(s).

A. I have created Web documents

B. I have created and edited reports containing tables, charts, and graphics.

C. I have created and edited spreadsheets.

D. I have created and edited formal correspondence.

E. I have created and edited presentation slides.

F. None of the above.

10. Please select the response that best describes your highest level of experience responding to requests and questions. Your resume must demonstrate sufficient experience and detail to fully support the statement you select.

A. I have responded to routine questions and requests.

B. I have responded to and resolved questions and requests that required research and analysis.

C. I have resolved questions and provided direction and guidance.

D. I have responded to and resolved routine questions and requests.

E. None of the above.

11. Please select the response that best describes your highest level of experience in customer service. Your resume must demonstrate sufficient experience and detail to fully support the statement you select.

A. I have assisted people with straightforward questions or issues.

B. I have informed my supervisor of potential problems that could impact customer relationships.

C. I have conducted research and analysis to assist stakeholders with problems.

D. I have researched products and services that could support customer objectives.

E. None of the above.

12. Please select all responses that apply. Your resume must support your response(s).

A. I have responded to stakeholders within the organization

B. I have communicated with the public to obtain, clarify, or provide information.

C. I have responded to stakeholders, such as media and congressional contacts, outside of the organization.

D. I have provide information to people working on the same project/assignment.

E. I have provided information to managers regarding work assignments

F. None of the above.

13. Please select all the experiences you have had communicating in writing. Select all that apply. Your resume must support your response(s).

A. I have experience responding in writing to program-related inquiries from people within and outside of the organization.

B. I have experience responding in writing to requests of a technical nature.

C. I have experience responding to routine inquiries from internal/external stakeholders.

D. I have experience drafting replies to non-routine inquiries.

E. None of the above.

14. Please select the response that best describes your highest level of experience preparing correspondence. Your resume must demonstrate sufficient experience and detail to fully support the statement you select.

A. I have completed standard forms and copied information from one source to another.

B. I have written or drafted complete documents such as training manuals, reports or documents covering office policies and procedures.

C. I have written short memos, transmittal letters, and inserted key information into existing form letters.

D. I have taken meeting notes and prepared minutes.

E. None of the above.

15. Please select all responses that apply. Your resume must support your response(s)

A. I have developed policy for an organization.

B. I have produced procedural guidance.

C. I have drafted written correspondence with external customers.

D. I have provided guidance in writing.

E. None of the above.

16. I certify, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand, if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand, any information I give may be investigated. I understand, I will not be considered for employment if I do not respond "Yes" to this certification item.

A. Yes

B. No

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