- Position Title
- Supervisory Recreation Fee Specialist
- Agency
- National Park Service
- Announcement Number
- SE-1630-CAHA-23-12122428-ST Opens in new window
- Open Period
- Monday, September 11, 2023 to Monday, September 25, 2023
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
1. Are you the spouse of a member of the armed forces serving on active duty?
-OR-
2. Are you a spouse of a 100 percent disabled service member injured while on active duty?
-OR-
3. Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?
For more information, review USAJOBS Veterans resources.
To verify your eligibility for option 1 identified above, you must submit documentation verifying active duty status; and documentation verifying marriage to the member of the armed forces (i.e., a marriage certificate or other legal documentation verifying marriage).
To verify your eligibility for options 2 and 3 identified above, you must submit the Application for 10-Point Veteran Preference, Standard Form 15 and all supporting documentation identified on that document (e.g., Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of service which includes character of service; death certificate and documentation identifying marital status at the time of death; disability letter from the Department of Veterans Affairs or Armed Service, etc..
-OR-
2. Are you a spouse of a 100 percent disabled service member injured while on active duty?
-OR-
3. Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?
For more information, review USAJOBS Veterans resources.
To verify your eligibility for option 1 identified above, you must submit documentation verifying active duty status; and documentation verifying marriage to the member of the armed forces (i.e., a marriage certificate or other legal documentation verifying marriage).
To verify your eligibility for options 2 and 3 identified above, you must submit the Application for 10-Point Veteran Preference, Standard Form 15 and all supporting documentation identified on that document (e.g., Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of service which includes character of service; death certificate and documentation identifying marital status at the time of death; disability letter from the Department of Veterans Affairs or Armed Service, etc..
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Do you meet one of the following Competitive Merit Promotion Eligibilities:
To verify your eligibility, you must submit supporting documentation. For example, a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your competitive status or a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. All required documentation will be outlined in the Job Opportunity Announcement.
- Current Federal or former employees with career or career- conditional appointments in the competitive service that hold, or have held a career or career-conditional position at a lower grade level as the position being announced; or,
- Veterans Employment Opportunity Act (VEOA) eligibles
To verify your eligibility, you must submit supporting documentation. For example, a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your competitive status or a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. All required documentation will be outlined in the Job Opportunity Announcement.
5.
Are you a former member of the Public Lands Corps (PLC) who has served the time required for completing a PLC project carried out on Federal land within the preceding 2 years (an individuals eligibility for NCE under this authority shall not exceed 2 years after completion of his/her last PLC project), and:
• Served as a qualified youth on an appropriate conservation project completing a minimum of 640 hours of satisfactory service that included at least 120 hours through the PLC (individuals must provide a copy of the "Certificate of Eligibility for NCE Hiring Based on PLC Service" and the complete PLC Participant Work Hours Verification Form with your application package in order to be considered under this hiring authority), and
• Meet OPM qualification standards and any other qualification requirement(s) stated in this vacancy announcement for the position in which you are applying.
• Served as a qualified youth on an appropriate conservation project completing a minimum of 640 hours of satisfactory service that included at least 120 hours through the PLC (individuals must provide a copy of the "Certificate of Eligibility for NCE Hiring Based on PLC Service" and the complete PLC Participant Work Hours Verification Form with your application package in order to be considered under this hiring authority), and
• Meet OPM qualification standards and any other qualification requirement(s) stated in this vacancy announcement for the position in which you are applying.
6.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
7.
Are you a current or former employee of a land management agency (Forest Service; Bureau of Land Management; National Park Service; Fish and Wildlife Service; Bureau of Indian Affairs; or Bureau of Reclamation) who:
To verify your eligibility, you must provide documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, which includes ALL Appointment AND Termination SF-50s for EACH appointment as well as ALL performance evaluations, for each qualifying period of temporary employment claimed.
For more information, review Land Management Workforce Flexibility Act (LMWFA).
- was originally hired to a time-limited position under a competitive appointment; and,
- served one or more time-limited appointments at a land management agency for a period totaling more than 24 months without a break in service of two or more years; and,
- performed at an acceptable level of service during each period of service; and,
- if no longer employed by the land management agency, have been separated for no more than two years, and departed that position in good standing.
To verify your eligibility, you must provide documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, which includes ALL Appointment AND Termination SF-50s for EACH appointment as well as ALL performance evaluations, for each qualifying period of temporary employment claimed.
For more information, review Land Management Workforce Flexibility Act (LMWFA).
8.
Do you meet one of the following Non-Competitive Merit Promotion Eligibilities:
To verify your eligibility, you must submit supporting documentation. For example, a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service; a copy of your Notification of Personnel Action, Standard Form 50 (SF-50); etc. All required documentation will be outlined in the Job Opportunity Announcement.
- Disabled veteran receiving 30% or more disability compensation from the VA;
- Transfer, reassignment or reinstatement eligible: current Federal or former employee with career or career-conditional appointment in the competitive service that hold, or have previously held a career or career-conditional position at the same or higher grade level with the same or higher promotion potential as the position being announced; or,
- Individual eligible under other non-competitive appointment authorities such as: Veterans Recruitment Authority; Military spouses under E.O. 13473; Certain former overseas employees; Present and former Peace Corps, Vista or Action volunteers; Former White House staff; Present and former Foreign Service officers and employees; Certain National Guard technicians; Schedule A; OPM Interchange Agreement and Other Miscellaneous Authorities.
To verify your eligibility, you must submit supporting documentation. For example, a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service; a copy of your Notification of Personnel Action, Standard Form 50 (SF-50); etc. All required documentation will be outlined in the Job Opportunity Announcement.
9.
Are you a veteran whose latest discharge was under honorable conditions AND you:
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of service which includes character of service.
- served three or more years of continuous active duty service in the military (Note: if released shortly before completing a 3-year tour, you are considered to meet the eligibility); OR,
- are entitled to veterans' preference?
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of service which includes character of service.
10.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- recently separated (within the past 3 years)
- are a disabled veteran
- served on active duty during a war, campaign or expedition OR
- received an Armed Forces Service Medal
For more information, review USAJOBS Veterans resources.
Assessment 1
Specialized Experience Requirements (Screen Out)
1.
From the descriptions below, select one response that best describes how your background meets the specialized experience or education requirements for the Supervisory Recreation Fee Specialist, GS-0501-11 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position at the GS-09 level. Your resume or application materials you submit for this announcement must support the answer you claim under this and other questions. If not, you will be found not qualified or your score will be lowered.
For the questions below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position. It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skills levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.
A- I have not had education, training or experience in performing this task.
B- I have had education or training in performing this task, but I have not yet performed it on the job.
C- Have performed this task on the job, with close supervision from supervisor or senior employee.
D- I have performed this task as a regular part of a job, independently and usually without supervision from senior employee.
E- I have supervised performance of this task and/or am regarded as an expert in performing this task, and/or have trained others (or am consulted by others) on how to perform it.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Utilize appropriate hiring practices according to law, regulations, policies, and guidelines.
3.
Supervise and direct the work of others to include assigning work, interpreting instructions, demonstrating work methods, and review work done.
4.
Provide advice and counsel to subordinate employees on both a formal and informal basis on performance and conduct achievements/problems.
5.
Monitor existing security measures and apply established security policies to identify potential threats to both fee collection personnel and operations at locations where fees are handled and make recommendations to improve security measures.
6.
Manage entrance stations in accordance to laws, regulations, policies, and guidelines related to entrance station operations to meet established organizational goals.
7.
Administer honor system campgrounds in accordance to laws, regulations, policies, and guidelines related to honor system campgrounds to meet established organizational goals.
8.
Manage reservation system campgrounds in accordance to laws, regulations, policies, and guidelines related to reservation system campgrounds to meet established organizational goals.
9.
Manage a complex remittance operation.
10.
Ensure the maintenance and operation of point-of-sale systems, computer applications, and peripheral feel collection devices.
11.
Research and resolve a variety of technically challenging problems with reservations made through automated reservation systems that include but are not limited to Recreation.gov and other automated or manual management platforms.
12.
Coordinate the implementation of new automated fee collection and/or public reservation systems and applications at a park, or similar, level.
13.
Demonstrate understanding, courtesy, tact, empathy, and concern in handling adversarial, contentious, hostile, or otherwise stressful situations.
14.
Communicate with park personnel and management to resolve questions, comments or complaints ensuring that consistent information is shared.
15.
Establish and maintain effective working relationships with representatives from a wide variety of organizations.
16.
Review and verify content, inventory, quotas, revenue accounting strings, and reservable versus first-come, first-served availability on automated reservations systems such as Recreation.gov or similar.
17.
. Coordinate and maintain effective working relationships with internal and external organizations and stakeholders such as contractors, vendors, concessionaires, and cooperating associations.
18.
Compile, analyze, and synthesize financial, revenue, and visitation data to identify trends and patterns in order to maximize operations for visitor contacts and revenue collection.
19.
Develop, recommend, and implement approved internal controls, tracking measures, documentation and practices for the collection and depositing of funds.
20.
Coordinate, schedule, and conduct routine, non-routine, and new audits of an organization's fee program.
21.
Assist with analyzing and evaluating financial data for market pricing purposes.
22.
Assist with the review comparability analyses, or similar, of private sector and local, state, and other governmental agency fee rates to ensure organization fee rates are commensurate with similar fees in the surrounding community.
23.
Manages multiple areas and a variety of work situations.
24.
Contribute to positive mind set of others through words and actions; model effective communication.
25.
Supports the growth of staff members through training, and career development opportunities.
26.
Demonstrate understanding, courtesy, tact, empathy, and concern in handling adversarial, contentious, hostile, or otherwise stressful situations and takes appropriate action to address poor performing employees.