USA Staffing

Position Title: IT Specialist (System Administrator/Customer Support)
Agency: Immediate Office of the Commander-in-Chief of the U.S. Army
Announcement Number: EUHU236070365767HW Opens in new window
Open Period: Wednesday, September 13, 2023 to Tuesday, September 26, 2023

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

Eligibilities

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

Conditions of Employment

This position has requirements which must be met prior to employment, and conditions for continued employment. Your answers to the questions in this section will indicate your understanding of, or possession of, these requirements and conditions.

1. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top Secret security clearance or access for the duration of employment. A pre-employment and recurring comprehensive background investigation that includes, but is not limited to, contact with all references, employers, co-workers, personal associates, and a review of your driving record, credit history, criminal history, and military service are required. Are you willing to undergo pre-employment and recurring investigations to obtain and maintain a Top Secret clearance as required?

A. Yes

B. No

2. In accordance with AR 690-11, this position has been designated as "Emergency-Essential". Emergency-Essential designation takes precedence over any transportation agreement or military recall status. In the event of a crisis situation or wartime, the incumbent must continue to perform the duties and requirements of the position to ensure the success of combat operations or to support combat essential systems subsequent to mobilization or an evacuation order. Additional training, medical requirements, and deployment responsibilities may apply to this position. Can you be exempted from military recall status and are you willing to comply with other Emergency-Essential requirements to obtain and maintain this position?

A. Yes

B. No

3. This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health & ability or fitness to perform the duties of the position. Are you willing to submit to a pre-employment physical and willing to maintain a level of physical fitness to obtain and maintain employment as required?

A. Yes

B. No

4. The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs is warranted. This position is subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident. Are you willing to refrain from the use of illegal drugs and submit to a pre-employment drug screening and random testing thereafter to obtain and maintain employment in this position?

A. Yes

B. No

5. This position requires the incumbent to possess, or obtain and maintain, a valid regular or official U.S. Passport. Are you willing and able to obtain and maintain the required passport for this position?

A. Yes

B. No

6. This position has a requirement to lift up to 40 lbs. in the regular performance of duties. Are you willing and able to meet the lifting requirement?

A. Yes

B. No

7. This position has a Temporary Duty (TDY) or business travel requirement of 30% of the time. Are you willing and able to travel away from your permanent duty station up to 30% of the time?

A. Yes

B. No

8. This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Are you willing and able to work an assigned shift to meet work requirements?

A. Yes

B. No

9. The duties of this position require the incumbent to possess or obtain a valid US Army in Europe (USAREUR) Driver's License. In order to obtain a USAREUR driver's license you must be in possession of a valid state driver's license in one of the 50 U.S. states or possessions to operate vehicles AND pass a written exam. Do you currently possess or are you willing and able to obtain and maintain a valid, state-issued and USAREUR driver's license to comply with the requirement?

A. Yes

B. No

10. This position requires the ability to obtain and maintain a U.S. government driver's license in order to operate a TMP vehicle to travel to remote locations. Are you willing and able to obtain and maintain a U.S. government driver's license in order to operate a TMP vehicle to travel to remote locations?

A. Yes

B. No

11. This position requires the ability to participate in Readiness Exercises. Are you willing and able to participate in Readiness Exercises.

A. Yes

B. No

12. This position may require employees to be on-call on a rotational basis, responding to emergency calls at times beyond the normal duty day. I understand and am willing to work on an on-call status.

A. Yes

B. No

Assessment 1

Thank you for your interest in a IT Specialist (System Administrator/Customer Support) position with Department of the Army. Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit your application.

1. Select the one statement that best describes the experience that you possess that demonstrates your ability to perform the work of IT Specialist (System Administrator/Customer Support) at the GS-12 grade level or equivalent pay band in the Federal Service.

A. I have one year of specialized experience equivalent to the GS-12 grade level in the Federal service which includes; 1) Ensuring the rigorous application of Configuration Management and Information Assurance policies, principles, and best practices; 2) Maintaining and repairing combat essential IT systems; 3) Analyzing and evaluating proposed technical changes or new versions of system software while considering factors such as policy and automation architecture compatibility and impacts. AND 4) Providing customer support on classified and unclassified networks, initiating actions to prevent system outages, and responding to system problems to hardware, software and virtual systems. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience d/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and (4) Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

B. My experience is not reflected in the above statement.

2. Your responses to the Announcement and Assessment Questionnaires, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration.

B. No, I do not accept this agreement and/or I no longer wish to be considered for this position.

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